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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.


At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door:

Precision Garage Door Connecticut
has received 263 reviews, averaging:

4.73 of 5 Stars

Garage Door Repair
Avon, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/07/2013
Comments: Telephone
submission
[?]
You guys called to ask if I wanted an earlier appointment (as somebody else had cancelled). Ron figured out what was wrong and quickly fixed it. I want to thank Ron and the company for how hard you you worked!
–Sara Jones
Service Provided:
Garage Door Repair
Technician:
Ron Lecours
Garage Door Repair
Hamden, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/23/2013
Comments: Online
submission
[?]
He replaced the springs, hardware, rollers and probably anything else that needed replacement.

I was very impressed even before he got here to have such quick service.

It is a relief to have it taken care of and I have a guarantee so not to worry for years to come.

My impression of Ron was that he "knows his business", is polite, respectful, quick, accurate and detail oriented.
–Anna Suraci
Service Provided:
Garage Door Repair
Technician:
Ron Lecours
Garage Door Repair
Westbrook, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/11/2013
Comments: Online
submission
[?]
Ron figured out the problem in less than 3 minutes and proceeded to replace rollers and pulleys as needed and generally tune up the door operation. All done in 25 minutes or so. Ron was a gentleman and was totally professional.
–Neil Mitchill
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Rollers
Technician:
Ron Lecours
Garage Door Opener Install
Old Saybrook, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/11/2013
Comments: Online
submission
[?]
Excellent service. Had 3 garage door openers installed. I am very pleased with the services provided by your company.
–Larry Tucker
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener Remotes / Keypad
Technician:
Ron Lecours
Garage Door Opener Install
Old Saybrook, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/06/2013
Comments: Online
submission
[?]
Arrived on time. Excellent service, Would highly recommend
–Larry Tucker
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener Remotes / Keypad
Technician:
Brian Fisher
Garage Door Opener Repair
Suffield, CT
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 03/28/2013
Comments: Online
submission
[?]
I appreciate your prompt service. I called on Tueaday night and had someone out on Thursday. James was very professional, and quickly diagnosed and repaired the problem. I thought the prices for the parts I needed for the repairs were a little high. Overall, I am very satisfied.
–Kevin Banak
A Response from Walt Arvin:
I realize that most people have no idea that garage door parts come in good and premium quality. We use premium quality parts -- that's why they are a bit more expensive. The quality of the parts we use, however, allow us to provide a great warranty. We warrantied the work we did for you for 2 years. Our competitors only guarantee parts for 90 days to 1 year. The idea that you can spend money on a new door and only get 1 year warranty on the parts is shameful. I am proud that we gave you great service, great quality parts and then warrantied everything for two years. Sounds like a deal to me!
Service Provided:
Garage Door Opener Repair
Technician:
James Harris
Garage Door Repair
Simsbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/22/2013
Comments: Online
submission
[?]
Your service man was polite and very efficient.The cost was a little high,but the service was very satisfactory.
–Dennis Marinelli
Service Provided:
Garage Door Repair
Technician:
James Harris
Garage Door Opener Install
Windsor, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/15/2013
Comments: Online
submission
[?]
I called late morning and was given two time windows to choose from for today. Josh (?) scheduled the appointment professionally. Service Tech Ron arrived quickly. He went straight to work and completed a neat and clean installation quickly. He demonstrated the new opener and remote. The process could not have gone smoother!
–Paul Taft
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Ron Lecours
Broken Garage Door Spring Repair
Weatogue, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/12/2013
Comments: Online
submission
[?]
Very satisfied..
–Arthur Levine
Service Provided:
Broken Garage Door Spring Repair
Technician:
Ron Lecours
Garage Door Repair
Colchester, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/09/2013
Comments: Online
submission
[?]
I was extremely pleased with Precision Door Service. My garage door stopped working and they were able to schedule me right away. The technician Ron was awesome. He quickly diagnosed and fixed my problem. It was up and running in no time. He is a great asset for their company. Thanks
–Ryan Dougherty
Service Provided:
Garage Door Repair
Technician:
Ron Lecours
Garage Door Repair
New Haven, CT
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 03/06/2013
Comments: Online
submission
[?]
The repair man was a bit early and my neighbor notified me. The repairman was very courteous and explained what his prpposal included. By the time I arrived home he was done. He walked me through what he did.
–Judith Cuticelli
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Cables
Technician:
Ron Lecours
Garage Door Opener Repair
Southbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/05/2013
Comments: Online
submission
[?]
I am very pleased with the work that was performed - the technician did a great job and my garage door is now working smoothly. He was very professional, polite, courteous, on time, he explained everything well and gave me two quotes to choose from. He was pleasurable to do business with. Two thumbs up !! I would definitely use Precision again in the future for my garage door needs. Your service is outstanding and I will definitely recommend you to other owners in the complex, as well as friends in the area. Thank you for the prompt and professional service. The only negative I have is that I thought the price was a bit high, but then again I did not comparison shop beforehand.
–Sharon McGuire
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair Springs
Technician:
James Harris
Garage Door Opener Install
Windsor, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/01/2013
Comments: Online
submission
[?]
I had two openers installed. The work was done in 1.5 hours. The technician was very professional, polite and friendly. He arrived at the stated time. He even called prior to arriving. He explained and tested all opener functions to my satisfaction. Left the site of the installation very clean. Very happy with the whole experience. I give a 5 star for service
–Arthur Trantolo
Service Provided:
Garage Door Opener Install
Technician:
James Harris
Garage Door Opener Install
Glastonbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/28/2013
Comments: Online
submission
[?]
THE TECHNICIAN WAS ON TIME AND DID A VERY GOOD JOB EXPLAINING THE OPTIONS AND INSTALLING THE NEW OPENER AND SPRINGS.
–Robert Charnas
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Brian Fisher
Garage Door Opener Repair
South Glastonbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/14/2013
Comments: Online
submission
[?]
The service provided by Precision was excellent! From the intial service call to the actual repair, everything went very smoothly.

When Matt the technician arrived at our house, he inspected both garage doors (and openers) and made suggestions on how to improve the performace of the doors. The repairs were done in a quick and efficient manner.

Wow, are the garage door quiet now upon opening/closing!

Thanks for the great service!
–Vincent Wu
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair Opener
Installer:
Matt Gingras
Broken Garage Door Spring Repair
East Granby, CT
3.000 of 5 Stars
Precision Garage Door3.000 of 5 Stars
Date: 02/13/2013
Comments: Online
submission
[?]
Pricey but the service was good both on the phone and by the tech.
–Joe Lostowski
A Response from Walt Arvin:
Your springs were rather large (for your large heavy door). We did provide 4 times the average repair warranty as well.
Service Provided:
Broken Garage Door Spring Repair
Technician:
Ron Lecours
Garage Door Repair
Branford, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/11/2013
Comments: Online
submission
[?]
I called several numbers, but Precision was the only one with a live operator and the commitment to come the next day (i called in the evening.) The estimated time of arrival did change, but the office kept me informed and I was able to plan accordingly. I was very pleased with the organization, service and likeable professionalism of the technician, Ron. I would certainly recommend Precision to others.
–Janet Rimm
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Springs
Technician:
Ron Lecours
Install Garage Doors
Manchester, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/04/2013
Comments: Online
submission
[?]
Ron Lecours is a very knowledgable technician and professional in doing business. And is very respectful of his customers. Precision Overhead Garage Door Service should be very proud of having and employee of this quality.
–Andrew Cavazza
Service Provided:
Install Garage Doors
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Ron Lecours
Broken Garage Door Spring Repair
Avon, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/24/2013
Comments: Online
submission
[?]
Good fast service
–Sam Ith
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
James Harris
Broken Garage Door Spring Repair
Middletown, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/23/2013
Comments: Online
submission
[?]
James Harris was an excellent,professional service technician.Repaired
the garage door very quickly and enjoyed the conversation with him.
–Bob Mcguinness
Service Provided:
Broken Garage Door Spring Repair
Technician:
James Harris
Broken Garage Door Spring Repair
Waterbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/19/2013
Comments: Online
submission
[?]
I cannot say enough about the amazing service offered by your company. Ron was knowledgeable, professional and great to work with. He had our repair done quickly and with the pride of the professional. Its hard to find people whom take pride in their work as he does. Will definitely be recommending to others!!
–Pedro Roman
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Ron Lecours
Garage Door Repair
Portland, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/01/2013
Comments: Online
submission
[?]
I have used Precision in the past and have been thoroughly satisfied so it was a very easy decision to call when I needed another repair. Within two days of my call, a service technician was sent out to fix a couple hinges and one of the rollers on my garage door. The service tech was very friendly and had the repairs completed in less than 10 minutes. I would definitely use Precision Door Service again.
–Alden Johnson
Service Provided:
Garage Door Repair
Technician:
Ron Lecours
Garage Door Opener Repair
Hamden, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/31/2012
Comments: Online
submission
[?]
From start to finish, the service at Precision was top notch. The professionalism on the phone setting up the appointment extended to Ron who fixed my door. I will refer anyone who needs garage door/opener service to Precision without hesitation. Thank you!
–Danielle Scavone
Service Provided:
Garage Door Opener Repair
Technician:
Ron Lecours
Garage Door Repair
South Windsor, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/05/2012
Comments: Online
submission
[?]
Seeing the technicians listed and customer reviews on your website provided me a comfort level in using your company. The fact that someone answered the phone in your office on a Sunday afternoon was a very pleasant surprise. The technician resolved the issue very quickly and suggested follow up maintenance services.
–Randy Thibodeau
Service Provided:
Garage Door Repair
Technician:
Ron Lecours
Garage Door Repair
Waterbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/29/2012
Comments: Online
submission
[?]
Help full and friendly
–Khanzadi Butt
Service Provided:
Garage Door Repair
Technician:
Ron Lecours
Broken Garage Door Spring Repair
Waterford, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/27/2012
Comments: Online
submission
[?]
I was very satisfied with the service on my garage door. Technician was on time and was very efficient in his work.
–Karl Bratin
Service Provided:
Broken Garage Door Spring Repair
Technician:
Brian Fisher
Garage Door Opener Repair
Old Saybrook, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/16/2012
Comments: Online
submission
[?]
great service and on time! The rep was helpful and professional

Please order the exact part and hopefully return by this coming tuesday to install and complete job. thank you
–Donald Pendleton
Service Provided:
Garage Door Opener Repair
Technician:
Ron Lecours
Broken Garage Door Spring Repair
Manchester, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/10/2012
Comments: Online
submission
[?]
James was our technician. He called before he came and was right on time. He was very thorough when explaining our repair options and did not try to "over sell us" by saying he would do as little or as much as we wanted. Though I was not there; my wife found James to be very patient and courteous. I would highly recommend your service to anyone.
–Edward Stearns
Service Provided:
Broken Garage Door Spring Repair
Technician:
James Harris
Install Garage Doors
Tolland, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/07/2012
Comments: Telephone
submission
[?]
Ray installed two new garage doors this past Monday. I'm just calling to tell you that I am extremely happy with the service he provided. The Doors are beautiful and he did a great job, he was very nice and very informative. I just wanted you to know. Thank you.
–David G
Service Provided:
Install Garage Doors
Installer:
Ray Angco
Garage Door Repair
Windsor, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/04/2012
Comments: Online
submission
[?]
James was great. He was early, articulate about the problem. Completed his work in a very reasonable amount of time. I am very satisfied with the service.
Thanks.
–Guy Colarulli
Service Provided:
Garage Door Repair
Technician:
James Harris
(860) 269-4366
Avon | Farmington Area
4.8 out of 5 stars
(26)
Read All Avon | Farmington Reviews
(860) 266-2656
Glastonbury Area
4.69 out of 5 stars
(35)
Read All Glastonbury Reviews
(860) 264-4150
Granby | Simsbury Area
4.84 out of 5 stars
(26)
Read All Granby | Simsbury Reviews
(860) 967-3192
Hartford Area
4.7 out of 5 stars
(27)
Read All Hartford Reviews
(860) 661-0067
Madison | Saybrook Area
4.83 out of 5 stars
(13)
Read All Madison | Saybrook Reviews
(860) 288-2602
Manchester | Tolland Area
4.92 out of 5 stars
(24)
Read All Manchester | Tolland Reviews
(860) 316-4123
Meriden | Middletown Area
4.71 out of 5 stars
(25)
Read All Meriden | Middletown Reviews
(203) 901-1320
New Haven Area
4.54 out of 5 stars
(14)
Read All New Haven Reviews
(860) 910-4651
Norwich | New London Area
4.88 out of 5 stars
(6)
Read All Norwich | New London Reviews
(860) 866-4526
Torrington Area
4.88 out of 5 stars
(3)
Read All Torrington Reviews
(203) 437-7398
Waterbury Area
4.83 out of 5 stars
(31)
Read All Waterbury Reviews
(860) 787-5169
Windsor Locks | Enfield Area
4.46 out of 5 stars
(33)
Read All Windsor Locks | Enfield Reviews
Precision Garage Door 1(888)864-8135
CT License # 0624720
Precision Garage Door Warranty

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