This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
We needed a quick repair for our garage door. Surfing through the web I found Precision. The best find yet. They were quick to come and repair my door so I could close it until the new door arrived. The new door we purchased costs less than the big box stores, and it was better quality. The VERY BEST thing about Precision was their customer service, on Saturday late afternoon we had an emergency and James came out within the hour and fixed everything. You will never get better customer service anywhere else. I give Precision a A rating
Quick service - could have come same day I called but agreed to a couple of days out. Impressed with the appointment making process and very very good communication about when they were coming. Tech took care of the issue quickly, and had some suggestions on how to take care of the rails, etc. Would recommend and if I have issues will call again.
Ray was very professional and did a great job installing our new doors. He spent time reviewing everything with me so I could maintain the doors "forever". Ron the salesman was wonderful as well. This was a very good experience.
Excellent service. We liked that weekend service did not cost anymore. The service technician was very efficient. He repaired our garage door in less than 30 minutes and fully explained everything. I now know quite a bit about garage doors... wow!
Paul made sure everything was working properly before he left, and there was a problem programming the outside door remote to open the garage door. I really appreciated that he resolved the issue. He was very knowledgeable, recommending a power surge protector and correctly diagnosing the problem as the garage opener was working when he arrived! A conscientious and pleasant technician!