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Read what people are saying
about Precision Garage Door in:

Avon | Farmington Area, CT

Precision Garage Door of Connecticut
has received 87 reviews, averaging 4.83 Stars:
Review:

Service was done fast and the technician was very pleasant!! All in all percision is great!!!
Sue ahern
Service Provided:
Garage Door Repair
Review:

I already submitted this same feedback directly to you on 7/21/17, in response to your emailed request for feedback. I also checked the box that said "please contact me immediately," but never got a call. It made me wonder if any of that feedback is read by anyone. If you ask for the feedback by email, you should read what people send back. If you offer a checkbox requesting immediate contact, you should provide immediate calls to those who check the box. Just some systems problems you should look into. But here's my concern: We were very pleased with the general "tune-up" performed for us on 9/13/16 ($288.95 - work order 3193073, work performed by Ron Lecours), which resulted in smoother and quieter operation, especially with the middle of our three doors, which gets the most use. We had never had the doors serviced, and we've been in the house since summer '07. You returned just under 3 months later (12/7/16) to repair a snapped torsion spring and both torsion lift cables (middle door - work order 3292207, work performed by Rolando Chaparro). The center bearing plate with bearing was replaced. This charge was $485.85 and included a 2-year warranty on parts and labor and a 1-year service fee. You returned on 7/19/17 (middle door again - work order 3656154, work performed by Dave Lanz) because the cable had come out of it's casing and was wrapping itself around the operator rail as the door was raising/lowering. Mr. Lanz, a lovely guy to deal with, reported the operator rail needed to be remounted because it had been shaking too much while the operator was in use, causing the problem. He needed to ask me if he could use one of the 2x8 boards in my garage to fashion a fix for this, which was fine. I was charged $409.00 for this, which included the residential service fee, 2 hours labor. No parts were replaced. Unfortunately, I could not tell this at the time Dave left, but there is a small gap now between the bottom of the garage door and the concrete. Enough for mice to crawl through, and we have unfortunately had (prior to this, not because of this) terrible mouse problems and car damage from them in the winters. We must have that gap eliminated. Although Dave said there was no problem with the 12/7 install of the center bearing plate, it seems something was not done properly, eventually causing the problem that needed to be fixed on 7/19. With a 2-year warranty on the labor that was performed on 12/7, shouldn't the 7/19 repair have been covered? And what exactly is a 1-year service fee? You can reach me to discuss at 860-970-5061. I would very much like to understand all of this better. I would love to give you an excellent review and spread your name to my Nextdoor.com network; but at this time, I can't do that. Thank you.
Sarah Calatayud
Service Provided:
Garage Door Opener Repair
Review:

My issue was resolved properly and timely. The two technicians were knowledgable and pleasant to deal with.
Hamid A.
Service Provided:
Garage Door Repair
Review:

I was thoroughly pleased with the service we received from Precision. The technician assigned (Ed Dombrowski) gave us the courtesy of a phone call to let us know that he was en-route. He arrived on time and was both friendly and professional throughout the entire process. Not only was the job done to our complete satisfaction, Ed also took the time to explain what and why he was doing and also answered any questions that came up. We then concluded by discussing future possibilities for when we may upgrade/replace our door system. In closing, we highly recommend Precision Door Service.
Brian Topolski
Service Provided:
Garage Door Repair
Review:

David was courteous, thorough, and knowledgeable. He made sure the garage doors were in prime working order.
Marilyn Lindsay
Service Provided:
Garage Door Repair
Review:

Called on Tuesday and my tech was here on Thursday. I received a heads up call with in the hour of him arriving which was great. We discussed our options to fix the broken garage door motor or replace the unit and after deciding on what to do, the work was done with in 45 minutes. Love the new wifi option. Will probably update the other 2 garage bays sooner than later. Very happy.
Kathleen K.
Rolando Chaparro Service Provided:
Garage Door Repair
Product:
Opener
Technician:
Review:

It was very easy and convenient to schedule the appointment. The technician arrived on time and resolved the problem very quickly.
Patrick Smith
Rolando Chaparro Service Provided:
Garage Door Opener Repair
Product:
Rollers
Technician:
Review:

Ron made short work of all of our issues that I thought were so catastrophic. He was also super informative in case something similar happened in the future and pointed out what other issues we may have in the near future. Not in a sales way: in an informative way. I'm very happy I found these guys.
Michael Palmer
Ron Lecours Service Provided:
Garage Door Repair
Technician:
Review:

Rolando was professional and possessed excellent knowledge on the equipment to be repaired. He worked at a good pace and was thorough. Very satisfied with the work..
Paul Santoro
Rolando Chaparro Service Provided:
Garage Door Repair
Technician:
Review:

Excellent service. Rob showed up early which is a nice surprise and performed the needed repairs in a timely fashion.
Barbara Yanaros
Rolando Chaparro Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

Ron was great. Knowledgeable, punctual, and responsive. He made the whole process completely painless. As a result, I highly recommend Precision Garage Door. The price was reasonable and the service was top notch. Thank you, Ron.
Dan
Ron Lecours Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Rolando was prompt, courteous and efficient. He quickly diagnosed the problem and made the necessary repair. I was very happy with the experience.
James Mccarthy
Rolando Chaparro Service Provided:
Garage Door Opener Repair
Technician:
Review:

The technician Rolando Chaparro came on time and fixed the damaged door track in one hour. He is courteous and knowledgeable, and replaced a failing pulley too. Totally satisfied!
Ping Yan
Rolando Chaparro Service Provided:
Garage Door Repair
Technician:
Review:

Fast service, they fit us in when an apptmt cancelled so came the same day we called. Service men were helpful, explained the problem and cost break-down of repairs necessary, got the work done in one hour. Both garage doors are now very quiet and working well with respective remotes. Doors needed new spring, rollers, cables, pulleys, etc. Long 7 year warranty which is great. Highly recommend this company.
Lynne Murphy
Rolando Chaparro Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Excellent and timely service. Diagnosed, Installed all new opener, remotes, and wall unit in under one hour. Called at 4pm on Monday and the job was completed by 3pm on Tuesday.
Matthew Weimer
Ron Lecours Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Rolando is a great mechanic, I am very glad that he is the one to come and fix my door. He is not only a very good mechanic, but also a friendly guy who makes you feel very good about the work he performs. I will ask for him next time we need your crevice.
Enzo Dedominicis
Rolando Chaparro Service Provided:
Garage Door Repair
Technician:
Review:

Precision door service provided us with prompt service after a Saturday afternoon call to repair our garage door opener. Even in the extreme heat, our technician was very courteous and thorough.
Linda Mattie
Brian Fisher Service Provided:
Garage Door Opener Repair
Technician:
Review:

Brian does a great job troubleshooting and then fixing the issue. Great service.
A.I.
Brian Fisher Service Provided:
Garage Door Repair
Technician:
Review:

These folks have come to my house on a couple of occasions and they have always been professional, courteous, thorough and on time. A pleasure.
Chris Laplaca
Rolando Chaparro Service Provided:
Garage Door Repair
Technician:
Review:

Excellent service call. Friendly, professional and clearly highly qualified technician. A world class customer experience! I highly rate and recommend this company.
Peter Stevenson
Brian Fisher Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Called Precision on 3/3/16 as the previous company was no longer in service. The girl who answered the phone was the was very pleasant and I booked an appointment for 3/4/16. Don the technician arrived and was very knowledgeable and professional. I needed new tension springs for a double wide door. One side of the springs had broken. After replacing the springs he serviced the rollers and cables and the door worked like it was new. Don was great and would recommend this company. The only negative to all of this, the service vehicle did not have company identification and really needed replacement.
William Seery
A Response from: Walt Arvin

Thanks for your review and your business. I apologize for the vehicle. It is a company spare and was unfortunately called into action.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Tech was Paul, arrived on scheduled time and was very professional...door needed adjustment and re-alignment. service was performed in less than 45 mins and door is now working properly.
John Kondonelis
Service Provided:
Garage Door Repair
Review:

good and timely service and very polite
James Carros
Service Provided:
Garage Door Repair
Review:

Paul was super polite and efficient, and replaced the rusted-out cables in no time. He even came earlier than expected since my cars were stuck in the garage.
Len Berton
Service Provided:
Garage Door Opener Repair
Product:
Cables
Review:

Paul Haney is a real pro and is very friendly. His work is excellent and he is very much an expert at garage doors. He fixed the problem within an hour. Would recommend his professional, competent service to anyone.
Timothy Hla
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Review:

Brian came out at the planned time, and did an excellent job explaining the process and making recommendations. I had less expensive quotes, but no one I felt as comfortable with. i cannot wait for my new door!
Sally Carroccia
Brian Fisher Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Great service and fair prices
Michael
Brian Fisher Service Provided:
Garage Door Opener Repair
Technician:
Review:

Ray and Juan were timely and efficient. Ray explained the function of the door and was very knowledgeable of the product. The Liftmaster door is quiet and safe. Brian, who came initially to plan the replacement was timely and knowledgeable as well. I chose Precision Doors because they were the first to send help for repair on our old door last winter. The price was competitive as well. I would definitely recommend this company and product.
Pat Adams
Ray Angco Service Provided:
Install Garage Doors
Product:
Garage Door Opener
Installer:
Review:

Don Holden was outstanding in both demeanor and skill. I was really impressed with his knowledge and his timely work. I picked Precision because of the completeness of web page and ability to respond quickly with a repair technician. In my case the Saturday coverage was important because of the Monday holiday coupled with my inability to raise my double garage door.
Michael Jaques
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Definitely 5 star. Ron did an excellent job.
James Rhinesmith
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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