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Read what people are saying
about Precision Garage Door in:

Avon | Farmington Area, CT

Precision Garage Door of Connecticut
has received 92 reviews, averaging 4.84 Stars:
Review:

I was thoroughly impressed with the service Precision Door Service provided. The technician who came to fix the door was friendly, respectful and very well informed. His knowledge of the overhead garage door was excellent. He solved the problem and his charge was good. When I called, I was given an appointment the next day. 5 Star rating.
August Olivar
Service Provided:
Garage Door Repair
Technicians:
Review:

My experience was absolutely wonderful. Dave arrived on time and fixed my garage door without having to use any additional parts! He just put it all back together for me and was done in 30 minutes! I would recommend Precision Garage Door Service to anyone! Thank you!
J. Mitchell
Service Provided:
Garage Door Repair
Review:

I am so very happy with your service. Same day service is usually unheard of, but not this company. Customer service was excellent!. Chris the tech was outstanding!!!!!!!!!!!!!!!! Chris solved my door issues and I am very happy. I look forward to doing business with your company again and I am going to tell my family and friends about you also! THANK YOU!
Lisa Penikas
Service Provided:
Garage Door Repair
Review:

Excellent customer service! Technician called within time frame given and estimated time of arrival was spot on. He had parts needed on truck and was done in no time flat! I already recommended Precision to neighbor! Sensible pricing also!
Allan Raynis Sr
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

Service was done fast and the technician was very pleasant!! All in all percision is great!!!
Sue ahern
Service Provided:
Garage Door Repair
Review:

I already submitted this same feedback directly to you on 7/21/17, in response to your emailed request for feedback. I also checked the box that said "please contact me immediately," but never got a call. It made me wonder if any of that feedback is read by anyone. If you ask for the feedback by email, you should read what people send back. If you offer a checkbox requesting immediate contact, you should provide immediate calls to those who check the box. Just some systems problems you should look into. But here's my concern: We were very pleased with the general "tune-up" performed for us on 9/13/16 ($288.95 - work order 3193073, work performed by Ron Lecours), which resulted in smoother and quieter operation, especially with the middle of our three doors, which gets the most use. We had never had the doors serviced, and we've been in the house since summer '07. You returned just under 3 months later (12/7/16) to repair a snapped torsion spring and both torsion lift cables (middle door - work order 3292207, work performed by Rolando Chaparro). The center bearing plate with bearing was replaced. This charge was $485.85 and included a 2-year warranty on parts and labor and a 1-year service fee. You returned on 7/19/17 (middle door again - work order 3656154, work performed by Dave Lanz) because the cable had come out of it's casing and was wrapping itself around the operator rail as the door was raising/lowering. Mr. Lanz, a lovely guy to deal with, reported the operator rail needed to be remounted because it had been shaking too much while the operator was in use, causing the problem. He needed to ask me if he could use one of the 2x8 boards in my garage to fashion a fix for this, which was fine. I was charged $409.00 for this, which included the residential service fee, 2 hours labor. No parts were replaced. Unfortunately, I could not tell this at the time Dave left, but there is a small gap now between the bottom of the garage door and the concrete. Enough for mice to crawl through, and we have unfortunately had (prior to this, not because of this) terrible mouse problems and car damage from them in the winters. We must have that gap eliminated. Although Dave said there was no problem with the 12/7 install of the center bearing plate, it seems something was not done properly, eventually causing the problem that needed to be fixed on 7/19. With a 2-year warranty on the labor that was performed on 12/7, shouldn't the 7/19 repair have been covered? And what exactly is a 1-year service fee? You can reach me to discuss at 860-970-5061. I would very much like to understand all of this better. I would love to give you an excellent review and spread your name to my Nextdoor.com network; but at this time, I can't do that. Thank you.
Sarah Calatayud
A Response from: Walt Arvin

We are sorry that this review fell through the cracks. I believe we have resolved all issues at your 8/7/17 appointment and hope you are happy. If not, please call us and we will be happy to come on a warranty call (no service fee charge) and resolve the issue. A 1-year service fee, is once you paid a service fee (which was part of a repair for which you agreed to our recommendations, we do not charge a service fee for any related issues for 1 year).

Service Provided:
Garage Door Opener Repair
Review:

My issue was resolved properly and timely. The two technicians were knowledgable and pleasant to deal with.
Hamid A.
Service Provided:
Garage Door Repair
Review:

I was thoroughly pleased with the service we received from Precision. The technician assigned (Ed Dombrowski) gave us the courtesy of a phone call to let us know that he was en-route. He arrived on time and was both friendly and professional throughout the entire process. Not only was the job done to our complete satisfaction, Ed also took the time to explain what and why he was doing and also answered any questions that came up. We then concluded by discussing future possibilities for when we may upgrade/replace our door system. In closing, we highly recommend Precision Door Service.
Brian Topolski
Ed Dombrowski Service Provided:
Garage Door Repair
Technicians:
Review:

David was courteous, thorough, and knowledgeable. He made sure the garage doors were in prime working order.
Marilyn Lindsay
Service Provided:
Garage Door Repair
Review:

Called on Tuesday and my tech was here on Thursday. I received a heads up call with in the hour of him arriving which was great. We discussed our options to fix the broken garage door motor or replace the unit and after deciding on what to do, the work was done with in 45 minutes. Love the new wifi option. Will probably update the other 2 garage bays sooner than later. Very happy.
Kathleen K.
Rolando Chaparro Service Provided:
Garage Door Repair
Product:
Opener
Technicians:
Review:

It was very easy and convenient to schedule the appointment. The technician arrived on time and resolved the problem very quickly.
Patrick Smith
Rolando Chaparro Service Provided:
Garage Door Opener Repair
Product:
Rollers
Technicians:
Review:

Ron made short work of all of our issues that I thought were so catastrophic. He was also super informative in case something similar happened in the future and pointed out what other issues we may have in the near future. Not in a sales way: in an informative way. I'm very happy I found these guys.
Michael Palmer
Ron Lecours Service Provided:
Garage Door Repair
Management:
Review:

Rolando was professional and possessed excellent knowledge on the equipment to be repaired. He worked at a good pace and was thorough. Very satisfied with the work..
Paul Santoro
Rolando Chaparro Service Provided:
Garage Door Repair
Technicians:
Review:

Excellent service. Rob showed up early which is a nice surprise and performed the needed repairs in a timely fashion.
Barbara Yanaros
Rolando Chaparro Service Provided:
Garage Door Repair
Product:
Rollers
Technicians:
Review:

Ron was great. Knowledgeable, punctual, and responsive. He made the whole process completely painless. As a result, I highly recommend Precision Garage Door. The price was reasonable and the service was top notch. Thank you, Ron.
Dan
Ron Lecours Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Management:
Review:

Technician showed up early for the appointment. He looked at the issue and thought we might need a new panel. While the office was getting the cost for the new panel he decided to try a repair he thought would work. In about 10 minutes he found a solution that allowed me not to have to purchase a new panel. Technician was professional and found a way to fix my problem and save me some money. I found Precision doing a Google search and reading some of the reviews.
Bill Mackey
Service Provided:
Garage Door Repair
Review:

Rolando was prompt, courteous and efficient. He quickly diagnosed the problem and made the necessary repair. I was very happy with the experience.
James Mccarthy
Rolando Chaparro Service Provided:
Garage Door Opener Repair
Technicians:
Review:

The technician Rolando Chaparro came on time and fixed the damaged door track in one hour. He is courteous and knowledgeable, and replaced a failing pulley too. Totally satisfied!
Ping Yan
Rolando Chaparro Service Provided:
Garage Door Repair
Technicians:
Review:

Fast service, they fit us in when an apptmt cancelled so came the same day we called. Service men were helpful, explained the problem and cost break-down of repairs necessary, got the work done in one hour. Both garage doors are now very quiet and working well with respective remotes. Doors needed new spring, rollers, cables, pulleys, etc. Long 7 year warranty which is great. Highly recommend this company.
Lynne Murphy
Rolando Chaparro Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Excellent and timely service. Diagnosed, Installed all new opener, remotes, and wall unit in under one hour. Called at 4pm on Monday and the job was completed by 3pm on Tuesday.
Matthew Weimer
Ron Lecours Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Management:
Review:

Rolando is a great mechanic, I am very glad that he is the one to come and fix my door. He is not only a very good mechanic, but also a friendly guy who makes you feel very good about the work he performs. I will ask for him next time we need your crevice.
Enzo Dedominicis
Rolando Chaparro Service Provided:
Garage Door Repair
Technicians:
Review:

Precision door service provided us with prompt service after a Saturday afternoon call to repair our garage door opener. Even in the extreme heat, our technician was very courteous and thorough.
Linda Mattie
Service Provided:
Garage Door Opener Repair
Review:

Brian does a great job troubleshooting and then fixing the issue. Great service.
A.I.
Service Provided:
Garage Door Repair
Review:

These folks have come to my house on a couple of occasions and they have always been professional, courteous, thorough and on time. A pleasure.
Chris Laplaca
Rolando Chaparro Service Provided:
Garage Door Repair
Technicians:
Review:

Excellent service call. Friendly, professional and clearly highly qualified technician. A world class customer experience! I highly rate and recommend this company.
Peter Stevenson
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Called Precision on 3/3/16 as the previous company was no longer in service. The girl who answered the phone was the was very pleasant and I booked an appointment for 3/4/16. Don the technician arrived and was very knowledgeable and professional. I needed new tension springs for a double wide door. One side of the springs had broken. After replacing the springs he serviced the rollers and cables and the door worked like it was new. Don was great and would recommend this company. The only negative to all of this, the service vehicle did not have company identification and really needed replacement.
William Seery
A Response from: Walt Arvin

Thanks for your review and your business. I apologize for the vehicle. It is a company spare and was unfortunately called into action.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Tech was Paul, arrived on scheduled time and was very professional...door needed adjustment and re-alignment. service was performed in less than 45 mins and door is now working properly.
John Kondonelis
Service Provided:
Garage Door Repair
Review:

good and timely service and very polite
James Carros
Service Provided:
Garage Door Repair
Review:

Paul was super polite and efficient, and replaced the rusted-out cables in no time. He even came earlier than expected since my cars were stuck in the garage.
Len Berton
Service Provided:
Garage Door Opener Repair
Product:
Cables
Review:

Paul Haney is a real pro and is very friendly. His work is excellent and he is very much an expert at garage doors. He fixed the problem within an hour. Would recommend his professional, competent service to anyone.
Timothy Hla
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
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