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Read what people are saying
about Precision Garage Door in:

Norwich | New London Area, CT

Precision Garage Door of Connecticut
has received 26 reviews, averaging 4.97 Stars:
Review:

Probably the most experienced service person I has e ever had show up. Very knowledgeable and helpful.
Ernest Marvin
Service Provided:
Broken Garage Door Spring Repair
Review:

Following a call and meeting with a sales person, we determined that is was appropriate to repair not replace our garage doors. The service technician was superb, clean and efficient. He answered all questions and was very helpful in helping us reprogramming our garage doors.
J P
Rolando Chaparro Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Technician:
Review:

Just perfect. A+ from punctuality and professionalism and integrity of installer, Eric. A+ for cost. A+ for time. A+ for results. Sure glad I chose Precision!
Hank Tenney
Service Provided:
Garage Door Opener Repair
Review:

Ron Lecours, the technician, arrived early, was friendly, experienced, and quickly understood the issues. He installed the components I had purchased, re-programmed the devices with me, and improved some of the work done by previous companies. He was very professional and made it a totally positive experience.
Bruce Andrews
Ron Lecours Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Technician:
Review:

Very professional, knowledgeable and friendly.
Cynthia Ritchie
Ron Lecours Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

5 Star rating for Ron. Ron called to tell me he was on his way and arrived on the scheduled time. He was friendly and explained all the repair options. I chose to have the springs, pulleys, rollers, and cables replaced. It seems to me that their replacement parts are better quality than you would get at a local store, had I done the repairs myself. The Repairs, lubrication, and operational check were complete in less than an hour. Everything was cleaned up nice when he finished. I'm very happy with the service Ron provided.
Bill
Ron Lecours Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Excellent job excellent service.Appreciated an email with the installer's picture sent before he came.
Sandra Davidson
Ron Lecours Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

We were pleased and impressed with the service provided by Ron Lecours. He called us to say he was on his way, and arrived on schedule. He was very articulate and helpful, explaining the benefits and differences between an AC and DC motor system. We selected the DC system because it is the most quiet. Ron Lecours was professional and knowledgeable about every aspect of the installation. He patiently answered all of our questions, and covered all of the financial details. I would rate his performance as outstanding, i.e. 5 stars.
David Lawrence
Ron Lecours Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Paul was terrific. He quickly diagnosed the problem and recommended a replacement part. When I asked if I shouldn't purchase a whole new unit, he was quick to say it wasn't needed and would cost far more than the repair. Paul called before he came and was friendly and courteous when he was here, a credit to your business.
Gayle Booth
Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
Review:

Paul was very polite, and worked quickly and efficiently. I'd highly recommend Precision as the entire process is seamless. It's nice to see a company that cares enough to make the whole process a pleasure. Thank you!
Mark Lassoff
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

From the phone call requesting service, to the person answering the call and obtaining the technician for us , everything was excellent. Paul arrive between the designated hours and immediately assessed the problems. Paul was very courteous, polite and knowledgeable of his business. Thank you Paul.
Jim Grant
Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

Service was great Very priomt and very friendly And professional.
Cindy Vantongeren
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Paul was very punctual, and professional. He did a great job and would recommend your business.
Lisa Arcari-cummings
Service Provided:
Garage Door Repair
Review:

Your technicians were very professional. However, for a "Garage Door" company it took you 9 days to get a repair part from Lift Master, a firm that you do business with. That is too much time for such a repair. And your repair cost on a 6 year old opener seemed overly expensive. I am not sure if was worth repairing. Though in the end, the job seems to have been done right.
Victor Paganucci
A Response from: Walt Arvin

We are sorry you didn't have the experience we wanted you to! Our records show that within 5 days we came back to your home to replace a special order circuit board. Which you ordered on the initial visit. Two months later you called with a different issue... your opener was working but making a grinding noise. We came back out and discovered that the gears in the motor had stripped. We replaced them as you requested. Unfortunately, you refused to pay for both the part and our labor!

Brian Fisher Service Provided:
Garage Door Opener Repair
Technician:
Review:

Recently backed in garage door :-( - Contacted Precision available fairly quick. arrived timely & was able to get door working again. I was amazed - Can't thank them enough - Highly recommended!
Betty Lincoln
Brian Fisher Service Provided:
Garage Door Repair
Technician:
Review:

The service was quick
Shenping Lui
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Paul arrived the same day as our call for broken torsion spring. He was a nice guy, did careful work to fit in the correct type. We were quite satisfied with the result, and will use again.
Mike Marrella
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

service was prompt and competent.
Stanley Bielski
Service Provided:
Garage Door Repair
Review:

Phone receptionist excellent We needed service as I was just discharged from the hospital after suffering a heart attack. I am unable to work. Your tech was prompt ,courteous, and knowledgeable of his products. He examined the door, diagnosed the problems and fixed it. I would have appreciated a price list for parts and labor so that I known exactly what the $321 was for. Otherwise, super service, and I will follow up on his suggestion for a new door and all that goes with it.
Jim Grant
Brian Fisher Service Provided:
Garage Door Opener Repair
Technician:
Review:

Overall the service was wonderful. Ron was quite knowledgeable and friendly and performed the task at hand in a remarkably quick fashion. While a bit expensive I am hoping the longevity of the product replacement and repair work will be well worth the price. Would not hesitate to use your company again. Certified techs., fully insured, number of techs. and the ability to get a relatively quick appointment were all pluses. In reference to the appointment it was a pleasure to receive a call from Ron indicating he was running a little late and gave me a time he would arrive and met that time. Overall,at this point in time , I would rate the service as a 4.5 and would not hesitate to call again or make a referral.
Joe Marafito
Ron Lecours Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

I was very satisfied with the service on my garage door. Technician was on time and was very efficient in his work.
Karl Bratin
Brian Fisher Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Just wanted to tell you how nice and pleasant Brian and Ray were. They were very efficient in installing my door. They were a pleasure to deal with. My door looks great. Thank you.
Judi C
Brian Fisher Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Personal, great service; Professional, with quality installation.
Nick G.
Ray Angco Service Provided:
Broken Garage Door Spring Repair
Installer:
Review:

Personal, great service. Professional, with quality installation.
Nick G.
Ron Lecours Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

James arrived 45 minutes early. Installed 2 openers with remotes and keypads in 2 hours. He was friendly and answered all my questions and showed me how the remotes worked. He did a great job cleaning up when he was finished. Very happy w/James
Bill S
Service Provided:
Garage Door Opener Repair
Review:

Dean was knowledgeable and courteous. He provided my options and recommendations to help with my decision. Provided brochures and information to assist in future needs I may have. Thanks!
Carl S.
Service Provided:
Garage Door Repair