This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Ron was great. He is extremely knowledgeable and did an excellent job explaining what was wrong with my door and what needed to be fixed. I am very satisfied with my service and would certainly use you again, if needed.
James arrived 30 minutes late (the office did call to tell me he was stuck in traffic). He quickly evaluated what was wrong and had several suggestions on how to proceed. After I agreed on the work to have done, he completed the job in 20 minutes. Everything seems to work well now.
Great job! We've had many service people out to our house over the years, but without question your company is the best we've had. From our initial call to the explaination of the work performed we feel that we had a wonderful experience. We will certainly call you again if we ever had a need, and will recommend you to our friends as well.