Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews

This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.

At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door in:

Windsor, CT

Windsor has received 9 reviews, averaging:

4.94 of 5 Stars

Garage Door Opener Install
Windsor, CT

Precision Garage Door5.000 of 5 Stars

Date: 03/15/2013

Comments:

Online
submission
[?]

I called late morning and was given two time windows to choose from for today. Josh (?) scheduled the appointment professionally. Service Tech Ron arrived quickly. He went straight to work and completed a neat and clean installation quickly. He demonstrated the new opener and remote. The process could not have gone smoother!

–Paul Taft

Service Provided:

Garage Door Opener Install

Product:

Liftmaster Belt Drive Garage Door Opener

Technician:

Ron Lecours

Garage Door Opener Install
Windsor, CT

Precision Garage Door5.000 of 5 Stars

Date: 03/01/2013

Comments:

Online
submission
[?]

I had two openers installed. The work was done in 1.5 hours. The technician was very professional, polite and friendly. He arrived at the stated time. He even called prior to arriving. He explained and tested all opener functions to my satisfaction. Left the site of the installation very clean. Very happy with the whole experience. I give a 5 star for service

–Arthur Trantolo

Service Provided:

Garage Door Opener Install

Technician:

James Harris

Garage Door Repair
Windsor, CT

Precision Garage Door5.000 of 5 Stars

Date: 11/04/2012

Comments:

Online
submission
[?]

James was great. He was early, articulate about the problem. Completed his work in a very reasonable amount of time. I am very satisfied with the service.
Thanks.

–Guy Colarulli

Service Provided:

Garage Door Repair

Technician:

James Harris

Broken Garage Door Spring Repair
Windsor, CT

Precision Garage Door5.000 of 5 Stars

Date: 08/23/2012

Comments:

Online
submission
[?]

I was very pleased with the same day service I received for my broken garage door. The technician was prompt, courteous and knowledgeable giving me my options on how to repair the door. The decision to fix both doors took less than and hour and all debris and borken items were picked up and taken away by the technician. I will certainly recommend Precision to my friends for any needs they may have for their garage doors.

–Barbara Zawrotny

Service Provided:

Broken Garage Door Spring Repair

Technician:

Ron Lecours

Broken Garage Door Spring Repair
Windsor, CT

Precision Garage Door4.750 of 5 Stars

Date: 12/01/2011

Comments:

Report Card
submission
[?]

Service prompt and efficient; part quality explained; 7 year warranty a plus.

–Kenneth L.

Service Provided:

Broken Garage Door Spring Repair

Technician:

James Harris

Garage Door Repair
Windsor, CT

Precision Garage Door4.750 of 5 Stars

Date: 09/13/2011

Comments:

Report Card
submission
[?]

You came out to overall both of my doors and replaced both operators. Your technician was very pleasant and did what I thought was a terrific job. Unfortunately within a couple days one of the bolts that fasten the opener to the door wasn’t tightened hard enough and fell off. I called you that following Sunday and spoke to one of the customer service reps. I was very disappointed to find out that you could not come out that day and that I would have to wait until Monday. After speaking with your manager Paul (on Sunday afternoon) I was informed that the Sunday Technician was having mechanical issues with his van and that you did not have a back-up technician available. I did get the first available appointment that Monday. Your technician came out and reattached the opener and apologized for his error. I also received a follow-up call from the owner (Walt) who sounded sincere when he stated how sorry he was that my experience with his company caused frustration and how much the company prides itself in providing first rate customer service and that you try to learn from every instance where you fall short. I can honestly say that after a rough start you showed who they really are – a company that makes every effort to make things right. Thank you and I will certainly use you again.

–Rick P

A Response from Walt Arvin:

As the customer stated, we did not live up to our work quality and customer service standards. This was a huge disappointment to us. We take great pride in achieving these goals (when we do) and take to heart our failures when we do not. We have upgraded the nuts and bolts we use to fasten the J-Bars (this was the issue for this customer) and now use nylon lock nuts which are designed to never come unfastened. We welcome all comments even those that are not exactly what we want to hear.

Service Provided:

Garage Door Repair

Technician:

Duane McCabe

Garage Door Repair
Windsor, CT

Precision Garage Door5.000 of 5 Stars

Date: 06/21/2011

Comments:

Report Card
submission
[?]

Knows his stuff. No pressure, but points out preventive needs. Called ahead, Nice. Professional manner and fast worker. Precision is luck to have Ron!

–Art & Pat A.

Service Provided:

Garage Door Repair

Technician:

Ron Lecours