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Read what people are saying
about Precision Garage Door in:

Madison | Saybrook Area, CT

Precision Garage Door of Connecticut
has received 47 reviews, averaging 4.87 Stars:
Review:

Chet Shrader was knowledgeable, friendly, on time, and quick with his work. Will call again for any future repairs.
Glenn Warr
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Excellent service. Compliments to Chet Shrader. 5 Stars!
Asa Berkowitz
Service Provided:
Garage Door Repair
Review:

Quick and professional job! Thank you
Mark Filozov
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Review:

Chet was our service technician and he was courteous, prompt, and professional. He went out of his way to explain the repair service that was completed on our garage door which I appreciated. The door works better than ever and I especially like the safety feature on the door springs, a feature that was missing on the original installation. I chose Precision based largely on the appearance of web page which is attractive, easy to navigate, and informative of the staff of technicians.
Scott Harris
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Repair of door installed by you in 2011. Second door. installed by builder in 1999 has never had a problem.
Richard Levene
Service Provided:
Garage Door Repair
Review:

This is my second time using Precision Door, Their team is professional, arrived right on time and completed the work quickly. Beware of the "service fee" of over $100 which is not waived or applied to the total bill. Usually, companies charge to send someone out, and if you have work done, they apply the fee to the bill. Not here. I was charged the $100 service fee and $100 for labor. will not do this again.
Gary
A Response from: Walt Arvin

Thank you for your review. It is our policy to charge a service fee. This service fee allows us to provide for our technician to arrive in a fully stocked van (we typically complete 97% of all service jobs in one visit do to the fact we come prepared) and to provide a complete safety inspections of each door with a report documenting our findings and our suggestions. We also provide three options to resolve your issues. We do, however, provide a coupon on our website that waives the service fee if we provide $350 of service. We do understand that this model does not fit all customer's expectations, but our overwhelmingly large 5-star rating counts on all review sites suggests that most customers appreciate our serviceand understand our pricing.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

5 stars, basically for your service tech, Chet, called before he got here, got here on time, did a very competent inspection of the 2 doors, made recommendations, did the work and was gone in less than 1 1/2 hours.
Frank Kohl
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Ed was great; efficient and informative, doors are repaired!
Kent Ashworth
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Review:

This is 3rd time I have had your service people to my home. I have been very pleased with them personally and the efficiency with which appointments are scheduled and kept. I would definitely recommend Precision to someone else, and return for any future garage door needs.
Martha
Service Provided:
Garage Door Opener Repair
Review:

Tech Ed is most qualified tech ever!
John Bailey
Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Friendly and courteous service but seems expensive. Happy with the Senior Citizen discount, though. I will certainly recommend Precision to my neighbours and friends.
BC
Service Provided:
Garage Door Opener Repair
Product:
Cables
Review:

Job perfectly done. Ron Lecours was very nice and knowledgeable.
Harriet Grabo
Service Provided:
Garage Door Repair
Review:

The service was on time, well explained and done quickly. Thanks!
Lynn Halsted
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Review:

My husband Tom was very pleased with the job done, it was done efficient and professionally.
Tom Henthorn
Service Provided:
Garage Door Repair
Review:

Ron did a wonderful and efficient job in replacing an old motor and drive, with all the controls. Works like a champ! Thanks.
Kenneth Oglesby
Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Hello, I am a senior citizen on a fixed income; my technician was Ron LeCours. He did a fantastic job, explained his findings, and detailed the options clearly. He deserves an A+++ (give him a free Thanksgiving Turkey - he deserves it). All work was completed as indicated and in a timely manner. Sometime in the next 2-3 years I will budget for a new door - because of Ron's professionalism and insight I will call you folks. I am very happy AND so is my wife. Thanks to Ron, a 5-star rating for my work, Best, Allyn B. Chase
Allyn Chase
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I was very impressed with the service provided by Rolando Chaparro from Precision Door Service. Rolando arrived at my house in Madison (CT) right at the beginning of window of time provided by the company. He explained to me all the options that I had to service my two doors. I would strongly recommend Rolando and I will definitely contact him and Precision Door Service in the future for any needs with my doors.
Yannick Jacob
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Excellent and fast service my thanks
Donna Larkin
Service Provided:
Garage Door Repair
Review:

arrived on time. He "fixed" garage door remote. One hour after he left, $139. later, it does not work.
James Grosso
A Response from: Walt Arvin

As the technician explained. Once you're looking at the electronics of an opener It's not exactly a science to troubleshooting. There simply are multiple potential causes for things like your remote not working. We typically try the least expensive route first -- while always recommending other avenue to pursue. We try very hard to solve customer issues the first time out, but sometimes it does take two trips. Like our voicemail said, we are more than willing to comeback out and continue troubleshooting your issue and would not charge another service call. We are sorry you feel you didn't have a good experience with us.

Service Provided:
Garage Door Opener Repair
Review:

It was a great experience. The service tech, Paul, called earlier in the day to confirm the schedule. He arrived on time, explained what needed to be done and had the parts on hand to finish the repair. I would use Precision again.
Michael Roe
Service Provided:
Garage Door Opener Repair
Review:

When I called to make the appointment, a woman told me the cost would be $99 for them to come out to our house, plus parts & labor. The technician Paul stopped by and did a really good job. He replaced both springs in approximately 30 minutes and the door is working great now. Paul told us before he started that our price would be $329. We thought it sounded high but went through with it anyway because he was already at our house and we needed the door fixed. We think the price was too high and that the woman on the phone is misleading with what she says it will cost. If it was $99 for them to come to our house and most of the door springs I see online cost between $20 - $60 for the set, that would mean the labor charge was $170 for a half hour. That will keep us from using them again.
Pete Suits
A Response from: Walt Arvin

We are sorry that you feel our prices are too high. We do know that Home Depot and Lowe's sell garage door spring for very low prices. The springs the big box stores are no better that contractor grade parts. They are designed to last 9,000 cycles and come with a 90-day warranty. Our springs are designed to last at least 30,000 cycles and are warrantied 1-year up to 5-years depending on the condition of the rest of the parts on your door. To compare the quality parts we use to those found at Home Depot or Lowe's just isn't fair -- apples vs. oranges. Also your price comparison doesn't include taxes, transportation and your time. Those all add up and when combined with the superior warranty, our knowledgeable staff and the customer support you get from Precision Door its a great value.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Great experience with Precision purchasing new garage doors. We originally got a quote from a big box store, who called our garage "strange" and made it seem that it was going to be a difficult job and would take a month before they would be installed. Called Precision and they were much more professional and knew they could do the job without a problem. And Ray arrived on time, was very friendly, did a wonderful job on our doors. We couldn't be happier and would highly recommend Precision to anyone!
Kristen L
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Went to Sears and purchased a garage door opener which your installer put in. He was very good and reliable.
Jim B
Service Provided:
Garage Door Opener Install
Review:

Paul and Vin (new guy) were wonderful. My garage door was not going down properly. They corrected the problem and then showed me how to solve the problem myself. They were VERY cooperative and pleasant. It was almost like talking to friends.
Joe Breindel
Service Provided:
Garage Door Opener Repair
Review:

The service was performed professionally.
Charles Koelle
Service Provided:
Garage Door Repair
Review:

Technician was courteous and repaired 2 doors and got them working. It was a challenge because doors are old. Very satisfied with his work.
Richard Becker
Service Provided:
Garage Door Repair
Review:

What a great company! The technician came out the same day I called, arrived on time, and quickly fixed both garage doors that had stopped working without trying to sell me any unnecessary parts - all at quoted price for the visit. And he was professional, courteous, and competent. Precision is now on my speed dial - they'll be the ONLY people I call if I have another garage door problem or need a replacement.
A very satisfied Killingworth customer
Service Provided:
Garage Door Repair
Review:

The service from Precision was outstanding. The technician Paul Haney called and provided an estimated time of arrival, and then arrived sooner than expected. He had everything needed on his truck. Paul diagnosed a grinding sound from the garage door and quickly solved the problem. He was very friendly and courteous. The Liftmaster door opener is superb: quiet, safe, and programmable from our car. I highly recommend Precision.
Tom M
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Paul was wonderful. He went above and beyond what I expected (he even cleaned the snow). I will use Precision Door whenever I need help with my garage doors!
Sandra Trahan
Service Provided:
Garage Door Repair
Review:

Awesome service and down-to-earth advice.
george cooksey
Service Provided:
Garage Door Opener Repair
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