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about Precision Garage Door in:
Norwich | New London Area, CT
Precision Garage Door of Connecticuthas received 38 reviews, averaging 4.98 Stars:
Niantic, CT
Product:
Mystic, CT
Extremely pleased with the experience. Our technician (Chet) called to let us know that he was on his way approximately 30 minutes before his scheduled arrival. Upon arrival, he came in, introduced himself and went out to the garage to determine what our problem was. He quickly assessed the problem and gave us a detailed explanation and provided several options for us to have the problem repaired. After we decided what we wanted, he quoted a price and set to work. About two hours later, he was finished and then walked us through the new set up and answered any questions we had. I highly recommend Precision and have already told two people about our excellent experience. There were other services performed and additional products but the opener was the major install.
- Kathy Rush
Product:
Old Lyme, CT
The scheduled service was a routine maintenance call, which is not listed in this review response. You rescheduled the call but sent me an invoice saying that I had cancelled it - not true, and confusing. You cancelled, not me. You agreed to make the rescheduled call on Friday between 8-9 AM, but when I phoned you said it was 8-12 AM - not true, and confusing again. I won't be home after 10 AM Friday.
- Stanley Bielski
Waterford, CT
I am happy to get the door fixed and Chet was great and very professional. I will say that I think the $600 charge to supply new springs, rollers, stabalizer bar, some cables, + labor (hour tops) is a bit excessive. I did not price the job with any other company. Quote for a new door (which I didn't really need) was $1200 (and it's a minimal door)!! Anyway...capitalism at work. We really want to live in CT???
- George Ulrich
Product:
Niantic, CT
Had used you before and was satisfied. Chet did an outstanding job and everything he did and installed he throughly explained.
- Frank Raffa
Product:
Niantic, CT
I am actually very unhappy with your "service".Please correct your records. I received an invoice from you. I did not cancel the appointment: scheduled 3-5pm. Your man, Chet Shrader, called at around 3:45 to let me know that he would arrive between 5:30 -6 pm. I could not meet him at that time. So, the correct statement on the invoice should be: the repairman did not show up during the time of appointment. Of course the balance on invoice is $0. For zero service and respect for your customers.
- Ion Coiculescu
Old Lyme, CT
Very pleased with service. Chet is very professional, explained everything, gave options and completed the repair of the garage door in one hour. 5 stars!, I would call again with any problems and refer my friends to Precision
- Lorraine Wilcox
Niantic, CT
My garage door was tired and broken so I called Precision and scheduled a service call. They sent a technician that was everything that word suggests. He replaced my old opener with a new one and serviced my other opener expertly and I am completely satisfied with everything done.
- John Carew
Product:
Old Lyme, CT
Service on our doors was great ! We were called in advance of the tech arrival. He and his truck were totally neat and in order. We were appraised of the recommended repairs and their associated costs. Work was performed in a timely fashion and we took part in testing all of the equipment when he was finished. We paid him and he gave us the write up of the work---------along with future maintenance recommendations.
- Diane Blackwell
Product:
Preston, CT
Precision Door did a very good job on our garage door. The repair man was very helpful and thorough in his assessment of what needed to be done and was quick to get it done. Pricing was better than their competitors and that's very important to me more than ever these days.
- Joanne Zaccheo
Product:
Old Lyme, CT
Chet Shrader did a great job refitting all the rolling hardware on both our garage doors. He exuded competence and enthusiasm, reflected in his completion of the elaborate job in less than two hours! His thorough analysis and explanation of the problems and solutions was very reassuring. We also appreciated his arrival on time, and the 30-minute telephone advance notice.
- Gordon Krusen
Product:
Old Lyme, CT
I was extremely satisfied with Precision. Ed came over and was very professional, direct and friendly. He took the time to troubleshoot my problem and fixed it . . . without me having to incur the expense of purchasing a new motor or motherboard. I had ANOTHER company out who seemed to focus on selling me a new motor without doing legitimate diagnosis. Well . . . I called Precision to get a second opinion and sure enough my instincts were right. First time for everything. I did NOT need a new motor.
- Doug Lowell
Norwich, CT
Probably the most experienced service person I has e ever had show up. Very knowledgeable and helpful.
- Ernest Marvin
Lyme, CT
Following a call and meeting with a sales person, we determined that is was appropriate to repair not replace our garage doors. The service technician was superb, clean and efficient. He answered all questions and was very helpful in helping us reprogramming our garage doors.
- J P
Product:
Old Lyme, CT
Just perfect. A+ from punctuality and professionalism and integrity of installer, Eric. A+ for cost. A+ for time. A+ for results. Sure glad I chose Precision!
- Hank Tenney
Old Lyme, CT
Ron Lecours, the technician, arrived early, was friendly, experienced, and quickly understood the issues. He installed the components I had purchased, re-programmed the devices with me, and improved some of the work done by previous companies. He was very professional and made it a totally positive experience.
- Bruce Andrews
Product:
Old Lyme, CT
Very professional, knowledgeable and friendly.
- Cynthia Ritchie
Product:
Bozrah, CT
5 Star rating for Ron. Ron called to tell me he was on his way and arrived on the scheduled time. He was friendly and explained all the repair options. I chose to have the springs, pulleys, rollers, and cables replaced. It seems to me that their replacement parts are better quality than you would get at a local store, had I done the repairs myself. The Repairs, lubrication, and operational check were complete in less than an hour. Everything was cleaned up nice when he finished. I'm very happy with the service Ron provided.
- Bill
Product:
Niantic, CT
Excellent job excellent service.Appreciated an email with the installer's picture sent before he came.
- Sandra Davidson
Product:
New London, CT
We were pleased and impressed with the service provided by Ron Lecours. He called us to say he was on his way, and arrived on schedule. He was very articulate and helpful, explaining the benefits and differences between an AC and DC motor system. We selected the DC system because it is the most quiet. Ron Lecours was professional and knowledgeable about every aspect of the installation. He patiently answered all of our questions, and covered all of the financial details. I would rate his performance as outstanding, i.e. 5 stars.
- David Lawrence
Product:
Niantic, CT
Paul was terrific. He quickly diagnosed the problem and recommended a replacement part. When I asked if I shouldn't purchase a whole new unit, he was quick to say it wasn't needed and would cost far more than the repair. Paul called before he came and was friendly and courteous when he was here, a credit to your business.
- Gayle Booth
Product:
Old Lyme, CT
Paul was very polite, and worked quickly and efficiently. I'd highly recommend Precision as the entire process is seamless. It's nice to see a company that cares enough to make the whole process a pleasure. Thank you!
- Mark Lassoff
Product:
Old Lyme, CT
From the phone call requesting service, to the person answering the call and obtaining the technician for us , everything was excellent. Paul arrive between the designated hours and immediately assessed the problems. Paul was very courteous, polite and knowledgeable of his business. Thank you Paul.
- Jim Grant
Product:
Old Lyme, CT
Service was great Very priomt and very friendly And professional.
- Cindy Vantongeren
Product:
Niantic, CT
Paul was very punctual, and professional. He did a great job and would recommend your business.
- Lisa Arcari-cummings
Waterford, CT
Your technicians were very professional. However, for a "Garage Door" company it took you 9 days to get a repair part from Lift Master, a firm that you do business with. That is too much time for such a repair. And your repair cost on a 6 year old opener seemed overly expensive. I am not sure if was worth repairing. Though in the end, the job seems to have been done right.
- Victor Paganucci
We are sorry you didn't have the experience we wanted you to! Our records show that within 5 days we came back to your home to replace a special order circuit board. Which you ordered on the initial visit. Two months later you called with a different issue... your opener was working but making a grinding noise. We came back out and discovered that the gears in the motor had stripped. We replaced them as you requested. Unfortunately, you refused to pay for both the part and our labor!
East Lyme, CT
Recently backed in garage door :-( - Contacted Precision available fairly quick. arrived timely & was able to get door working again. I was amazed - Can't thank them enough - Highly recommended!
- Betty Lincoln
Waterford, CT
The service was quick
- Shenping Lui
Product:
Waterford, CT
Paul arrived the same day as our call for broken torsion spring. He was a nice guy, did careful work to fit in the correct type. We were quite satisfied with the result, and will use again.
- Mike Marrella
Product:
Old Lyme, CT
service was prompt and competent.
- Stanley Bielski
(860) 269-4366
(860) 269-4366(860) 967-3192
(860) 967-3192(860) 316-4123
(860) 316-4123(860) 269-4366
(860) 269-4366(860) 967-3192
(860) 967-3192(203) 901-1320
(203) 901-1320(860) 316-4123
(860) 316-4123(203) 901-1320
(203) 901-1320(860) 787-5169
(860) 787-5169(860) 264-4150
(860) 264-4150(860) 910-4651
(860) 910-4651(860) 787-5169
(860) 787-5169License
CT License# 0624720
I was very pleased with work done installing my new garage door. Your installer did an outstanding job! We live at the shore and he had to work during one of those driving rain and strong winds days. We actually thought about canceling, but the office and installer both said it was not a problem. Definitely looked challenging to us, but he went right to work and completed in estimated time. Cannot remember his name, but looks like “Aolo” on invoice. Very polite and answered all questions and cleaned up workspace well. Definitely would recommend your company after this installation and previous work done by “Chet” .
- Frank Raffa