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Read what people are saying
about Precision Garage Door in:

Granby | Simsbury Area, CT

Precision Garage Door of Connecticut
has received 62 reviews, averaging 4.87 Stars:
Review:

This was our first experience with Precision. It could not have been better. Your service person, Ed, clearly knew his business and solved our problem promptly. On top to that, he was just a nice, friendly person. He represents your company well. A true professional. I hope we have no more problems for a while but, if we do, we have full confidence that Ed - and probably his teammates - will solve them. Robert Kenagy Simsbury
Robert Kenagy
Service Provided:
Garage Door Opener Repair
Technician:
Review:

The technician, Davon, explained everything he was doing. He first resolved the immediate problem and then proceeded to check out and adjust any other potential issues.
Jim Covino
Service Provided:
Garage Door Opener Repair
Technician:
Review:

Service was prompt, polite and efficient. Definitely would recommend Pricision.
Amy Porri
Rolando Chaparro Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Technician:
Review:

Very pleased with the service call. The technician, Rolo, was professional and pleasant.
Laurie Columbia
Rolando Chaparro Service Provided:
Garage Door Opener Repair
Technician:
Review:

Rolando came out right on time, inspected our broken garage door and provided us with options. Once we selected the work to be done, Rolando set about his business and was done in short order. He was knowledgeable, courteous, friendly and professional. The garage door works great and we're very pleased. Rolando and Precision saved the day!
Mike Rodriguez
Rolando Chaparro Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Christopher Young just finished installing our new garage door opener and his customer service was impeccable! Our garage door is quiet and safe! Precision overhead door service is 5++ plus! Thank you ! Mrs Ayotte
Joseph Ayotte
Chris Young Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

I was very satisfied with your service! The technician Rolando was prompt (even early) and worked very hard on putting up a new garage door motor in twenty-five degree weather! I give your business 10 stars and will continue to use you for all my future garage door needs! Thank you again!
William Ludemann
Rolando Chaparro Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

Excellent and timely service by Brian!
John Jones
Service Provided:
Garage Door Opener Install
Review:

Quick response and excellent service provided by Brian. WOW, a spring broke on our garage door this afternoon and I called Precision. The lady that answered the call was very helpful and she was able to schedule service within a couple of hours. Brian (Service rep.) came right on schedule, he was very knowledgeable, answered all of my questions before he provided the estimate. I felt it was reasonable and gave Brian an ok to perform the work. He was quick, replaced both springs & cables and then adjusted the door opener. Then he checked the other door and made a couple of adjustments to ensure it fully closed and sealed. I strongly recommend Precision Door Service and if you're in the Connecticut Farmington Valley area, as for Brian.
Bob Mennillo
Service Provided:
Garage Door Repair
Product:
Springs
Review:

The service was outstanding. The tech. called first, was very courteous, explained things carefully and was finished in 30 minutes. Five stars for sure!
Ken Rubenstein
Chris Young Service Provided:
Garage Door Opener Repair
Technician:
Review:

I called this morning to state I was having a problem with my garage door and had an appointment for 3:00-5:00. The technician, Christopher Young, called from the road to tell me he could be here by 2:30 if okay. He was pleasant, informative and very efficient. He diagnosed the problem and presented me with options for repairs. Very professional from start to finish. Thank you for the great service!!
Sherri Camosci
Chris Young Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Did what they promised to do in a timely fashion. Tech was very knowledgeable and helpful. Got done quick and at a reasonable price. Very good experience, can highly recommend them based on what they did for us.
Marc Braun
Service Provided:
Garage Door Repair
Product:
Cables
Review:

Just wanted to say we were much more than pleased with the service we received from your company and more importantly from your representative who fixed our door. He was very friendly, professional and knowledgeable. He took the time to explain how a garage door works, why he thinks it broke, and what he did to fix it. The work he did was great and our door works again!!!!! Thank you!
Lynne Young
Service Provided:
Garage Door Repair
Review:

Don was great. Got my opener working in short order.
Brett Miller
Service Provided:
Garage Door Opener Repair
Review:

Paul was wonderful! He is extremely competent and professional. We will highly recommend your services to others!
Neil and Annie Hornish
Service Provided:
Garage Door Repair
Product:
Springs
Review:

My old opener needed to be replaced . I called Precision to set it up and they were here the next day and arrived right on time. My installer was Scott who did a fantastic job . I was impressed with his attention to detail from start to finish . The way he ran the wiring was more than run from point A to B , they were done with appearance in mind which shows he takes pride in his work. My new opener is quiet and remotes work too!
George Huntington
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Excellent, professional, honest and courteous service! Recommended Highly
Anthony Lovallo
Service Provided:
Garage Door Repair
Review:

Excellant work. Friendly, responsible worker . I would recommend you in the future.
Patricia Kovaleski
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Review:

don was amazing. extremely hard working and determined to solve our series of complex problems. (we have 3 garage doors, with three different motors and one was completely inoperable due to faulty wiring, plus they groaned, one was really slow and they generally needed a service). No small task. Don took it all in stride and solved the problem, he just left and they work extremely well. Thanks Don! the work took about 2.5 hours which sadly pushed his next apt and in turn may have had a knock on effect with other clients. I would definitely recommend to Precision not double booking their technicians so as to avoid but thats not don's fault, he was awesome! 10 out of 10!
Neil Jamieson
Service Provided:
Garage Door Opener Repair
Review:

Would highly recommend this company to others needing a garage door. A mistake occurred with my garage door (the wrong one came in). The company contacted me to inform me, resolved the situation and then had the correct door installed as soon as possible. I appreciated their honesty and communication around the issue. Don installed the door and did a great job. Friendly, knowledgeable and very hard working. I was originally told there would be 2 technicians sent to install this door, however he was the only one to install it. He worked extremely hard, took great care in getting the job done and done right. I appreciate the extra care and effort he took to get my door in correctly and to make sure I was comfortable with the way the hardware would look. Not all of the hardware was with the door when it was originally installed. Don came back another day to install the hardware and I was so comfortable with him and his quality of work, I had no issues having him do this work without me home. I think when things go a little wrong you can tell a lot about a company. I have only positive things to say about this company and the way their staff handled the minor hiccups during this order. This company stands behind their word, is polite, courteous, and I would not hesitate to use them again. Thank you for making this process an easy one.
Amanda Nocera
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Don made our garage doors operate like they were brand new without replacing the motors and drive systems, saving us considerable money. Very well done.
Rick Buggy
Service Provided:
Garage Door Repair
Review:

Appt. was quickly scheduled for me when the garage door cable had snapped. Service person was scheduled for a 5-7pm time frame and arrived a few minutes before 5! Efficient service. Thanks so much!
Nora Goeler
Service Provided:
Broken Garage Door Spring Repair
Review:

I scheduled a consultation with a rep from Precision, Paul H., He called ahead of time to let me know he was running late. Very much appreciated. He showed up and provided me with estimates to replace the doors and to repair them. I decided on refurbishing the doors hardware, cables, rollers and springs. Made an appointment for two days later. Paul returned on time and did the work in a timely manner. The doors work great and are the quietest they have been in the 20 years I have owned the house. The cost was not inexpensive, but considering it is an investment that I use daily, I think in the long run I will continue to be glad I had the work done. Paul is the consummate professional. He could teach classes on how to service customers.
Peter Fortier
Service Provided:
Garage Door Repair
Product:
Springs
Review:

4.5 stars. Friendly, courteous and helpful. Definitely would call precision again.
Louis Daniels
Service Provided:
Garage Door Opener Repair
Review:

The service was excellent. The technician was on time, very polite and did a great job. However, I was initially charged $479 to replace two torsion springs, and the job took at most one hour. The service call costs $99 and isn't waved if the work is done and labor is $80/hour. Based on google searches a typical charge for a job like this should have been about $300. When I called the manager was very nice and knocked off $30 plus she said the technician made a mistake and wrote that the warranty is one year when it should be five. My only disappointment was the cost. At $449 less one hour of labor I effectively paid $369 for two springs which go for about $42/each at home depot and come with a one year warranty. That's quite a mark up on parts.
Robert Kubarych
A Response from: Walt Arvin

Thank you for your business and thank you for this review. We do try to price competitively, however, we will never be as cheap as Home Depot. In fact my cost for the springs we use are more than what I could buy them at Home Depot. The reason is simple... Home Depot buys and sells the cheapest springs they can find. The fact that we can warranty our springs for 5 times as long as Home Depot should be a sign as to the quality of our parts. Something else you haven't factored into your equation is the cost of shipping and taxes (that you would have had to pay Home Depot)... remember we brought the parts to you!

Service Provided:
Garage Door Repair
Review:

The technician arrived on time and quickly replaced the spring. Very nice fellow and good work. Our home is for sale and the scheduler worked to get the work done in 24 hours vs. several days of waiting.
mary
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

My garage door opener bit the dust on a Friday afternoon. By noon on Saturday, I had a new one. The service was absolutely fantastic and I highly recommend them for all of your garage door needs.
Laura Haynes
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Did not see advertising. Called you because you were out in December was hoping that the work in December would have been gaur rented but it was not and had to pay again for the same problem 10 weeks later
Geoff Graham
A Response from: Walt Arvin

Thank you for your comments and business. Our records indicate that the first time we came out to your house you had an issue with your safety eyes -- they were not aligned and as a result the door would not close properly. We also suggested other work as your pulleys were starting to split and was grabbing the cables -- causing the door to not close properly. The second time we came out the door was having issues due to the pulleys. We fixed that issue.

Service Provided:
Broken Garage Door Spring Repair
Review:

Excellent customer service from setting up the appointment to the day of service. Would recommend to others for future service.
Joe Kelleher
Service Provided:
Garage Door Repair
Review:

Ron did a great job, he is very professional and polite.
Vanessa Tran
Ron Lecours Service Provided:
Broken Garage Door Spring Repair
Management:
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