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Read what people are saying
about Precision Garage Door

Precision Garage Door of Connecticut
has received 862 reviews, averaging 4.87 Stars:
Review:

Service was done fast and the technician was very pleasant!! All in all percision is great!!!
Sue ahern
Service Provided:
Garage Door Repair
Review:

I already submitted this same feedback directly to you on 7/21/17, in response to your emailed request for feedback. I also checked the box that said "please contact me immediately," but never got a call. It made me wonder if any of that feedback is read by anyone. If you ask for the feedback by email, you should read what people send back. If you offer a checkbox requesting immediate contact, you should provide immediate calls to those who check the box. Just some systems problems you should look into. But here's my concern: We were very pleased with the general "tune-up" performed for us on 9/13/16 ($288.95 - work order 3193073, work performed by Ron Lecours), which resulted in smoother and quieter operation, especially with the middle of our three doors, which gets the most use. We had never had the doors serviced, and we've been in the house since summer '07. You returned just under 3 months later (12/7/16) to repair a snapped torsion spring and both torsion lift cables (middle door - work order 3292207, work performed by Rolando Chaparro). The center bearing plate with bearing was replaced. This charge was $485.85 and included a 2-year warranty on parts and labor and a 1-year service fee. You returned on 7/19/17 (middle door again - work order 3656154, work performed by Dave Lanz) because the cable had come out of it's casing and was wrapping itself around the operator rail as the door was raising/lowering. Mr. Lanz, a lovely guy to deal with, reported the operator rail needed to be remounted because it had been shaking too much while the operator was in use, causing the problem. He needed to ask me if he could use one of the 2x8 boards in my garage to fashion a fix for this, which was fine. I was charged $409.00 for this, which included the residential service fee, 2 hours labor. No parts were replaced. Unfortunately, I could not tell this at the time Dave left, but there is a small gap now between the bottom of the garage door and the concrete. Enough for mice to crawl through, and we have unfortunately had (prior to this, not because of this) terrible mouse problems and car damage from them in the winters. We must have that gap eliminated. Although Dave said there was no problem with the 12/7 install of the center bearing plate, it seems something was not done properly, eventually causing the problem that needed to be fixed on 7/19. With a 2-year warranty on the labor that was performed on 12/7, shouldn't the 7/19 repair have been covered? And what exactly is a 1-year service fee? You can reach me to discuss at 860-970-5061. I would very much like to understand all of this better. I would love to give you an excellent review and spread your name to my Nextdoor.com network; but at this time, I can't do that. Thank you.
Sarah Calatayud
Service Provided:
Garage Door Opener Repair
Review:

Ed was great. He was prompt and extremely knowledgeable and friendly. He made what seemed like a big deal to me a quick and easy fix. Would highly recommend him to fix anyone's garage.
Missy Guccione
Service Provided:
Garage Door Repair
Review:

A great experience all around. Prompt scheduling of service, calls from the technician advising of his ETA, his professionalism, courtesy, and skill in completely the job quickly and without selling me stuff I didn't need made this a truly great experience.
Arthur Masi
Service Provided:
Garage Door Opener Install
Product:
Rollers
Review:

Outstanding service. The repair technician, Ed Dombrowski, was whip smart in determining the issue and fixed my broken springs right away. AAAA+++ service. Reasonable pricing.
Tammy P.
Service Provided:
Garage Door Opener Repair
Review:

I was sold a bill of goods that was nothing more than springs and new rollers for $600. Very good sales person but felt ripped off for parts that cost no more than $80.
William Emmons
A Response from: Walt Arvin

I am very sorry you feel you were over charged. However, your statement regarding what you received is not accurate. We did a complete overhaul of your door. This service included replacing all the vital parts that make your door operate safely and effortlessly. The parts we replaced included the springs, lift cables, safety cables, rollers, and cast iron pulleys. Your door is now better than new -- that's why we provide a 5 year warranty (which is anywhere from 5 to 2-1/2 times longer than the warranty you get from most new doors. To be fair, your estimated price was for Home Depot quality parts -- which come with a 90-day warranty. The parts in way are comparable. Again I am sorry you feel that the price was high. Please be comforted in knowing that you have a safe, well functioning door that will give you peace of mind for years and years.

Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Review:

Door spring broke. Called Thursday night and technician was there right in time per appointment Saturday. Ordered new doors with new garage openers. Very exciting!!
Beverly Matthews
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
Review:

The technician came within two hours of my call and fixed the problem. My only complaint is that the cost seemed high.
David Gilden
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Both times you have service my garage door you have been great
Rosemary Silkman
Service Provided:
Garage Door Repair
Review:

The installers were on time, installed the door perfectly, and cleaned up after themselves, taking my old door away. Exactly what I wanted.
A West Hartford customer
Rolando Chaparro Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

This is 3rd time I have had your service people to my home. I have been very pleased with them personally and the efficiency with which appointments are scheduled and kept. I would definitely recommend Precision to someone else, and return for any future garage door needs.
Martha
Service Provided:
Garage Door Opener Repair
Review:

The tech, Dan, was very knowledgable and helpful and I ordered two new doors to be installed in teo weeks.
Benson Horowitz
Rolando Chaparro Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

Great service--on time, personable technician. Terrible price--$124 to replace a lost bolt!
Mary Swaykus
Service Provided:
Garage Door Repair
Review:

The technician, Davon, explained everything he was doing. He first resolved the immediate problem and then proceeded to check out and adjust any other potential issues.
Jim Covino
Service Provided:
Garage Door Opener Repair
Review:

Great service as always
Ken Ludvinsky
Service Provided:
Broken Garage Door Spring Repair
Review:

Quality work. Quick and friendly techs. Dependable Service. And they'll stand by it, even if you screw up and don't tell them about a problem for months.
Ginny K'meyer
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Probably the most experienced service person I has e ever had show up. Very knowledgeable and helpful.
Ernest Marvin
Service Provided:
Broken Garage Door Spring Repair
Review:

Technician was prompt and courteous. He walked me through what needed to be fixed after his inspection and pricing was fair.
Damian Humphrey
Ron Lecours Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

Service was prompt, polite and efficient. Definitely would recommend Pricision.
Amy Porri
Rolando Chaparro Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Technician:
Review:

Ron Lecours was the installer that came to install a door & door opener he was very prompt when he got to my home with the door he noticed that trim was white around the door I had ordered a green trim after reviewing his recommendation that it should be white I agreed and white was installed. after the door and opener were installed and tested I was very happy with the final outcome. I will recommend your company to anyone that asks who did the install
James Bogar
Ron Lecours Service Provided:
Garage Door Opener Install
Product:
Garage Doors
Technician:
Review:

My issue was resolved properly and timely. The two technicians were knowledgable and pleasant to deal with.
Hamid A.
Service Provided:
Garage Door Repair
Review:

Following a call and meeting with a sales person, we determined that is was appropriate to repair not replace our garage doors. The service technician was superb, clean and efficient. He answered all questions and was very helpful in helping us reprogramming our garage doors.
J P
Rolando Chaparro Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Technician:
Date: 06/08/2017
Garage Door Repair
,
Review:

Very happy with the service we received. Paul stayed with us until the basis of the problem we were having was discovered and resolved.
Ronald Kosiba
Service Provided:
Garage Door Repair
Date: 06/07/2017
Garage Door Repair
,
Review:

Rolando was very professional and did an efficient repair
Shirley Kahan
Rolando Chaparro Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

I have called and gave my feedback orally. The Technician came on time and was knowledgeable.
Prima Manohar
Chris Young Service Provided:
Garage Door Opener Repair
Technician:
Review:

I did not have any company to compare pricing since from the outset I was so satisfied with the response time and care taken by field reps. As luck would have it, when we chose to buy there was a special promotion going on that permitted a bump-up in design. I really like that the price submitted included everything, i.e. doors, hardware, etc, everything including tax. The installers were excellent. Very friendly; called to let me know their arrival; willing to share information should I have any questions; gave information about the doors and warranty without my asking; finished the job, cleaned the doors, picked up any trash remaining from the install and removed all materials from the doors and hardware that was replaced. I would highly recommend this company. I like doing business with a company that does what they say they are going to do> Shop around for pricing if you care to knowing that though estimates are stated as free they are free only if you choose to buy, I am not sure how Precision compares but I can tell you they are professional and back their work.
Ron Creese
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Tech Ed is most qualified tech ever!
John Bailey
Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Quick service and honest feedback. Inspector said the safety feature wasn't working but didn't realize this was an older model without the laser. Ron was honest and confirmed the safety settings worked as required, moving back up upon any resistance. He tuned it up and we are ready to go! Now it's much quieter and I can breathe easy that it's safe for the neighborhood kids.
Crystal Santos
Ron Lecours Service Provided:
Garage Door Repair
Technician:
Review:

The door repairs were done quickly and sooner than expected; the technician was very polite and explained all work that need to be done. Most important, the quote was on target. Thank you very much.
Kathleen Powell
Rolando Chaparro Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

The communications were excellent, the repair work done quickly, and the whole tenor of the engagement was very attractive.
Charles Ericson
Rolando Chaparro Service Provided:
Garage Door Opener Repair
Technician:
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