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Read what people are saying
about Precision Garage Door in:

Avon, CT

Precision Garage Door of Connecticut
has received 25 reviews, averaging 4.84 Stars:
Review:

I already submitted this same feedback directly to you on 7/21/17, in response to your emailed request for feedback. I also checked the box that said "please contact me immediately," but never got a call. It made me wonder if any of that feedback is read by anyone. If you ask for the feedback by email, you should read what people send back. If you offer a checkbox requesting immediate contact, you should provide immediate calls to those who check the box. Just some systems problems you should look into. But here's my concern: We were very pleased with the general "tune-up" performed for us on 9/13/16 ($288.95 - work order 3193073, work performed by Ron Lecours), which resulted in smoother and quieter operation, especially with the middle of our three doors, which gets the most use. We had never had the doors serviced, and we've been in the house since summer '07. You returned just under 3 months later (12/7/16) to repair a snapped torsion spring and both torsion lift cables (middle door - work order 3292207, work performed by Rolando Chaparro). The center bearing plate with bearing was replaced. This charge was $485.85 and included a 2-year warranty on parts and labor and a 1-year service fee. You returned on 7/19/17 (middle door again - work order 3656154, work performed by Dave Lanz) because the cable had come out of it's casing and was wrapping itself around the operator rail as the door was raising/lowering. Mr. Lanz, a lovely guy to deal with, reported the operator rail needed to be remounted because it had been shaking too much while the operator was in use, causing the problem. He needed to ask me if he could use one of the 2x8 boards in my garage to fashion a fix for this, which was fine. I was charged $409.00 for this, which included the residential service fee, 2 hours labor. No parts were replaced. Unfortunately, I could not tell this at the time Dave left, but there is a small gap now between the bottom of the garage door and the concrete. Enough for mice to crawl through, and we have unfortunately had (prior to this, not because of this) terrible mouse problems and car damage from them in the winters. We must have that gap eliminated. Although Dave said there was no problem with the 12/7 install of the center bearing plate, it seems something was not done properly, eventually causing the problem that needed to be fixed on 7/19. With a 2-year warranty on the labor that was performed on 12/7, shouldn't the 7/19 repair have been covered? And what exactly is a 1-year service fee? You can reach me to discuss at 860-970-5061. I would very much like to understand all of this better. I would love to give you an excellent review and spread your name to my Nextdoor.com network; but at this time, I can't do that. Thank you.
Sarah Calatayud
A Response from: Walt Arvin

We are sorry that this review fell through the cracks. I believe we have resolved all issues at your 8/7/17 appointment and hope you are happy. If not, please call us and we will be happy to come on a warranty call (no service fee charge) and resolve the issue. A 1-year service fee, is once you paid a service fee (which was part of a repair for which you agreed to our recommendations, we do not charge a service fee for any related issues for 1 year).

Service Provided:
Garage Door Opener Repair
Review:

David was courteous, thorough, and knowledgeable. He made sure the garage doors were in prime working order.
Marilyn Lindsay
Service Provided:
Garage Door Repair
Technician:
Review:

Ron made short work of all of our issues that I thought were so catastrophic. He was also super informative in case something similar happened in the future and pointed out what other issues we may have in the near future. Not in a sales way: in an informative way. I'm very happy I found these guys.
Michael Palmer
Ron Lecours Service Provided:
Garage Door Repair
Management:
Review:

Excellent service. Rob showed up early which is a nice surprise and performed the needed repairs in a timely fashion.
Barbara Yanaros
Rolando Chaparro Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

Rolando was prompt, courteous and efficient. He quickly diagnosed the problem and made the necessary repair. I was very happy with the experience.
James Mccarthy
Rolando Chaparro Service Provided:
Garage Door Opener Repair
Technician:
Review:

The technician Rolando Chaparro came on time and fixed the damaged door track in one hour. He is courteous and knowledgeable, and replaced a failing pulley too. Totally satisfied!
Ping Yan
Rolando Chaparro Service Provided:
Garage Door Repair
Technician:
Review:

Fast service, they fit us in when an apptmt cancelled so came the same day we called. Service men were helpful, explained the problem and cost break-down of repairs necessary, got the work done in one hour. Both garage doors are now very quiet and working well with respective remotes. Doors needed new spring, rollers, cables, pulleys, etc. Long 7 year warranty which is great. Highly recommend this company.
Lynne Murphy
Rolando Chaparro Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Paul Haney is a real pro and is very friendly. His work is excellent and he is very much an expert at garage doors. He fixed the problem within an hour. Would recommend his professional, competent service to anyone.
Timothy Hla
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Review:

Great service and fair prices
Michael
Service Provided:
Garage Door Opener Repair
Review:

service was prompt, quick and effective - no problems
Jim Juster
Service Provided:
Garage Door Repair
Review:

Very fast and high quality service. They didn't try to scam us with replacement of all items recommended, like so many of these guys do.
John Voaden
Service Provided:
Garage Door Opener Repair
Review:

Good service and quick installation.
Daniel De jesus
Ron Lecours Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Management:
Review:

Great service. Needed help opening my frozen door on a Saturday morning and tech was at my home in less than an hour. Love the fact that when you call Precision, you get a live person on the phone and not an answering machine. Will use Precision from now on for all of my garage door needs.
Kelly McCabe
Service Provided:
Garage Door Repair
Review:

Brian was very efficient and courteous, I'd highly recommend him to friends
Daniel Baumann
Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Very prompt, responsive, reliable. The door was high quality and installation timely and well done!
Shelley Green
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

My 2 garage doors needed some small preventative maintenance adjustments and Brian did a great job in accomplishing that task. Important too, he showed up on time and as scheduled. Tim
Timothy Curran
Service Provided:
Garage Door Repair
Review:

My 25 year old garage door opener died yesterday. I called your company at 8:00AM today and made an appointment. The dispatcher indicated that the technician would arrive between 11 and 1:00PM. Ron showed up at 10:30 - 30 minutes early. He quickly diagnosed the issue and recommended a new unit based on the age of my current unit. He discussed the various options with me and I elected to go with the Liftmaster 8355. The price was very reasonable Ron efficiently installed the new opener and lubricated both my Overhead steel doors. The new unit is very quiet! Ron went over the features of the new opener and even programmed the Homelink feature in my car! Ron is very pleasant and knowledgeable. He cleaned up the work area and removed my old unit as well. He is an asset to your company. I will definitely recommend Precision to my neighbors and friends. When my second opener dies, I will call you again! Thanks for providing such prompt, professional and reasonable service.
Stephen Howard
Ron Lecours Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Management:
Review:

Our service technician, Jim, was very polite and professional. He called ahead to let us know that he would be late and gave us an accurate ETA. He performed an inspection of the garage doors, replaced the rollers, and adjusted them. We are very pleased with the work he performed.
Dennis Mayer
Service Provided:
Garage Door Repair
Review:

So happy we chose Precision Garage Doors! When the spring broke on our two-year old door, both our cars were trapped in the garage. Precision had a technician on site in less than an hour to replace the spring and lube the door. He finished the job in 30 minutes and had a great, friendly attitude. Great products, great service, great business!
Hannah P
Service Provided:
Broken Garage Door Spring Repair
Review:

You guys called to ask if I wanted an earlier appointment (as somebody else had cancelled). Ron figured out what was wrong and quickly fixed it. I want to thank Ron and the company for how hard you you worked!
Sara Jones
Ron Lecours Service Provided:
Garage Door Repair
Management:
Review:

Good fast service
Sam Ith
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
Review:

What a difference. I can bearly here my garage door anymore! Fantastic Job! Thanks.
Mary K
Service Provided:
Garage Door Repair
Review:

Technician showed up a little late, but otherwise did a great job. Explained everything and got the door working right.
Sam N
Ron Lecours Service Provided:
Broken Garage Door Spring Repair
Management:
Review:

Thank you James for fantastic job! Oleg
Oleg B.
Service Provided:
Garage Door Repair
Review:

Ron was very knowledgeable and did a great job. Thank you and him for same day service! I would reccommend Precision to everyone. Thank You!
Douglas F
Ron Lecours Service Provided:
Garage Door Repair
Management: