Very disappoited. Jim was late and rude. It was obvious that he was having a bad day, but it wasn't our fault. I hope your other techs are in better spirits.
A Response from Walt Arvin:
As I mentioned on the phone; I am very sorry for your unpleasant experience. I spoke to Jim and he is very sorry. He had a very difficult job prior to yours. He wishes he could have a "do over" but I explained to him that isn't very likely as your first experience was negative. Again we greatly apologize.