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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.


At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door in:

Waterbury, CT

Waterbury has received 20 reviews, averaging:

4.75 of 5 Stars
4.75 of 5 Stars

Broken Garage Door Spring Repair
Waterbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/19/2013
Comments: Online
submission
[?]
I cannot say enough about the amazing service offered by your company. Ron was knowledgeable, professional and great to work with. He had our repair done quickly and with the pride of the professional. Its hard to find people whom take pride in their work as he does. Will definitely be recommending to others!!
–Pedro Roman
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Ron Lecours
Garage Door Repair
Waterbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/29/2012
Comments: Online
submission
[?]
Help full and friendly
–Khanzadi Butt
Service Provided:
Garage Door Repair
Technician:
Ron Lecours
Garage Door Repair
Waterbury, CT
4.625 of 5 Stars
Precision Garage Door4.625 of 5 Stars
Date: 03/24/2012
Comments: Report Card
submission
[?]
Good service. All my questions were answered and the job was finished very quickly.
–Tabitha E
Service Provided:
Garage Door Repair
Technician:
Ron Lecours
Broken Garage Door Spring Repair
Waterbury, CT
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 11/23/2011
Comments: Report Card
submission
[?]
Good service but a bit too pricey!
–Bob A
A Response from Walt Arvin:
Thank you for your feed back. As I mentioned on the phone, we provide the best parts and warranty. We completely rebuilt your door and provided you a 7 year warranty -- new doors typically only come with a 1 year warranty on the parts. We stand behind our work and parts and will be happy to come out and repair your door within the next 7 years with no charge for parts or labor.
Service Provided:
Broken Garage Door Spring Repair
Technician:
James Harris
Garage Door Repair
Waterbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/22/2011
Comments: E-mail
submission
[?]
I'm sure people are quick to complain when they are not satisfied, but I want to take this opportunity to say thank you and to tell you how pleased I am with the service your company and James provided. You guys were at my house with 3 hours of my initial call and fixed the problem with 45 minutes of arriving at the house. James provided a very clear explaination of what was wrong with my door and gave me several options from which to choose from. I am very pleased with my purchase and want tell tell you that my door has never work this well and sounded so quiet. Fantastic job all around! Thank you and James.
–John M
Service Provided:
Garage Door Repair
Technician:
James Harris
Garage Door Repair
Waterbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/27/2011
Comments: Report Card
submission
[?]
Very satisfied - Excellent job!
–Mike & Joan S.
Service Provided:
Garage Door Repair
Technician:
Ron Lecours
Install Garage Doors
Waterbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/15/2011
Comments: Report Card
submission
[?]
Think it was a delightful experience! Now need to show my husband!
–Tabitha E
Service Provided:
Install Garage Doors
Technician:
Brian Fisher
Garage Door Repair
Waterbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/21/2011
Comments: Report Card
submission
[?]
Duane was extremely knowledgeable and courteous. He took the time to explain in detail what work needed to be done so we could understand the job at hand. He was very polite and did a very thorough job. he is a Garage Door SupahStah! I would highly recommend this company, and Duane!
–Susan F
Service Provided:
Garage Door Repair
Technician:
Duane McCabe
Install Garage Doors
Waterbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/03/2011
Comments: Report Card
submission
[?]
We were told there would be a two-week turnaround after ordering. We had to call after two weeks for the appointment and were told installation was SAT (three weeks) - we said this was unacceptable and the appointment was made for a Tuesday - just over two weeks.
–Burt V
Service Provided:
Install Garage Doors
Technician:
James Harris
Install Garage Doors
Waterbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/04/2011
Comments: Report Card
submission
[?]
excellent job
–Tabitha E
Service Provided:
Install Garage Doors
Technician:
James Harris
Broken Garage Door Spring Repair
Waterbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/14/2011
Comments: Report Card
submission
[?]
Very pleasant and not pushy. Explained everything about products.
–Libby D.
Service Provided:
Broken Garage Door Spring Repair
Technician:
James Harris
Garage Door Repair
Waterbury, CT
2.000 of 5 Stars
Precision Garage Door2.000 of 5 Stars
Date: 02/15/2011
Comments: E-mail
submission
[?]
Very dissatisfied with service. Our technician obviously did not want to be there. He did fix the door, but it still doesn't sound right. I'm not sure this is the service I was promised. Would like you to resolve the problem.
–Bob A
A Response from Walt Arvin:
Thank you very much for your review. We take all reviews seriously, especially the negative ones. We have spoken to the technician and he is well aware of our service standards and is sorry for not living up to your expectations. We have scheduled another technician to come out to rework your door. I hope your experience is better the second time around. We apologize for not living up to our standards and will strive to do better.
Service Provided:
Garage Door Repair
Technician:
Jim Wildman
Garage Door Repair
Waterbury, CT
4.875 of 5 Stars
Precision Garage Door4.875 of 5 Stars
Date: 01/06/2011
Comments: Report Card
submission
[?]
We've dealt with Precision since 2004 and have been very happy with the service and with your technicians. Thank you.
–Tabitha E
Service Provided:
Garage Door Repair
Technician:
James Harris
Garage Door Opener Install
Waterbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/21/2010
Comments: Report Card
submission
[?]
He did an \"Excellent\" job and did not waste any time. He worked very hard in this awful heat we are having in July. I would recommend Precision Door Service very highly. Best service I have gotten in my life. Very, very satisfied.
–Tabitha E
Service Provided:
Garage Door Opener Install
Technician:
Ron Lecours
Garage Door Repair
Waterbury, CT
4.875 of 5 Stars
Precision Garage Door4.875 of 5 Stars
Date: 06/11/2010
Comments: Report Card
submission
[?]
Ray was on time, polit, and neat.
–Tabitha E
Service Provided:
Garage Door Repair
Installer:
Ray Angco
Garage Door Repair
Waterbury, CT
4.875 of 5 Stars
Precision Garage Door4.875 of 5 Stars
Date: 04/21/2010
Comments: Report Card
submission
[?]
Gary did an excellent job rehabing my door. He was knowledgeable and worked quickly.
–Tabitha E
Service Provided:
Garage Door Repair
Technician:
Scott Moses
Garage Door Repair
Waterbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/06/2010
Comments: Report Card
submission
[?]
I was very pleased with the workmanship and everything done so promptly. Ryan was very curteous and he explained everything to me. Thank you!
–Tabitha E
Service Provided:
Garage Door Repair
Technician:
James Harris
Garage Door Repair
Waterbury, CT
4.875 of 5 Stars
Precision Garage Door4.875 of 5 Stars
Date: 02/05/2010
Comments: Report Card
submission
[?]
Jim was very professional and polite. He answere all of our questions, picked-up all debris and explained all the work he did and who to call if any issues arise.
–Tabitha E
Service Provided:
Garage Door Repair
Technician:
Jim Wildman
Garage Door Repair
Waterbury, CT
4.875 of 5 Stars
Precision Garage Door4.875 of 5 Stars
Date: 01/29/2010
Comments: Report Card
submission
[?]
Thanks for the quick response and service. Len was late, but he did call us to let us know he was running late -- that\'s not something that happens very often. A tip of the hat to Len!
–Tabitha E
Service Provided:
Garage Door Repair
Technician:
Len Motuzick
Install Garage Doors
Waterbury, CT
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/08/2010
Comments: Report Card
submission
[?]
Jim was very professional and polite. He answere all of our questions, picked-up all debris and explained all the work he did and who to call if any issues arise.
–Samantha E
Service Provided:
Install Garage Doors
Technician:
Jim Wildman
(860) 269-4366
Avon | Farmington Area
4.8 out of 5 stars
(26)
Read All Avon | Farmington Reviews
(860) 266-2656
Glastonbury Area
4.69 out of 5 stars
(35)
Read All Glastonbury Reviews
(860) 264-4150
Granby | Simsbury Area
4.84 out of 5 stars
(26)
Read All Granby | Simsbury Reviews
(860) 967-3192
Hartford Area
4.7 out of 5 stars
(27)
Read All Hartford Reviews
(860) 661-0067
Madison | Saybrook Area
4.83 out of 5 stars
(13)
Read All Madison | Saybrook Reviews
(860) 288-2602
Manchester | Tolland Area
4.92 out of 5 stars
(24)
Read All Manchester | Tolland Reviews
(860) 316-4123
Meriden | Middletown Area
4.71 out of 5 stars
(25)
Read All Meriden | Middletown Reviews
(203) 901-1320
New Haven Area
4.54 out of 5 stars
(14)
Read All New Haven Reviews
(860) 910-4651
Norwich | New London Area
4.88 out of 5 stars
(6)
Read All Norwich | New London Reviews
(860) 866-4526
Torrington Area
4.88 out of 5 stars
(3)
Read All Torrington Reviews
(203) 437-7398
Waterbury Area
4.83 out of 5 stars
(31)
Read All Waterbury Reviews
(860) 787-5169
Windsor Locks | Enfield Area
4.46 out of 5 stars
(33)
Read All Windsor Locks | Enfield Reviews
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CT License # 0624720
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