Garage Door Repair in Avon | Farmington | Hartford, CT - Page 7

Joyce Brown

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

On time - communicated what needed to be done and did it. So nice to have the garage door working again! Thank you!

Claire S

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

It was easy to get an appointment to accommodate my schedule. The service called beforehand to let me know he was on his way, and was on time. He did a thorough assessment of the condition of the door, and gave me options for repair or replacing. Worked quickly and professionally. I would definitely use Precision Garage Doors again.

Pam Ragonese

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I would highly recommend Precision garage door. They were able to come out the same day when my door broke and was in the open position. I was leaving for the weekend and they came right out. After looking at the door it was determined that I needed a new door (mine was 50 years old). They gave me an estimate right then. I called later and scheduled a replacement door which took 3 weeks to come in. Then it was installed easily and professionally and looks great!

John Yuan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Easy appointment time, technician Ed showed up ahead of schedule and got the job done perfectly. Ed was courteous and knowledgable, pleasure to have around, definitely recommend!

August Olivar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was thoroughly impressed with the service Precision Door Service provided. The technician who came to fix the door was friendly, respectful and very well informed. His knowledge of the overhead garage door was excellent. He solved the problem and his charge was good. When I called, I was given an appointment the next day. 5 Star rating.

J. Mitchell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My experience was absolutely wonderful. Dave arrived on time and fixed my garage door without having to use any additional parts! He just put it all back together for me and was done in 30 minutes! I would recommend Precision Garage Door Service to anyone! Thank you!

Lynette Barnes

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The Technician was very knowledgeable and hospitable. He educated me about my garage door and it's functionality. No repair was done. If I need repairs and parts I will define

Lisa Penikas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am so very happy with your service. Same day service is usually unheard of, but not this company. Customer service was excellent!. Chris the tech was outstanding!!!!!!!!!!!!!!!! Chris solved my door issues and I am very happy. I look forward to doing business with your company again and I am going to tell my family and friends about you also! THANK YOU!

Jean Schuberth

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service, friendly and timely

Allan Raynis Sr

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent customer service! Technician called within time frame given and estimated time of arrival was spot on. He had parts needed on truck and was done in no time flat! I already recommended Precision to neighbor! Sensible pricing also!

Sue ahern

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was done fast and the technician was very pleasant!! All in all percision is great!!!

Sarah Calatayud

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I already submitted this same feedback directly to you on 7/21/17, in response to your emailed request for feedback. I also checked the box that said "please contact me immediately," but never got a call. It made me wonder if any of that feedback is read by anyone. If you ask for the feedback by email, you should read what people send back. If you offer a checkbox requesting immediate contact, you should provide immediate calls to those who check the box. Just some systems problems you should look into. But here's my concern: We were very pleased with the general "tune-up" performed for us on 9/13/16 ($288.95 - work order 3193073, work performed by Ron Lecours), which resulted in smoother and quieter operation, especially with the middle of our three doors, which gets the most use. We had never had the doors serviced, and we've been in the house since summer '07. You returned just under 3 months later (12/7/16) to repair a snapped torsion spring and both torsion lift cables (middle door - work order 3292207, work performed by Rolando Chaparro). The center bearing plate with bearing was replaced. This charge was $485.85 and included a 2-year warranty on parts and labor and a 1-year service fee. You returned on 7/19/17 (middle door again - work order 3656154, work performed by Dave Lanz) because the cable had come out of it's casing and was wrapping itself around the operator rail as the door was raising/lowering. Mr. Lanz, a lovely guy to deal with, reported the operator rail needed to be remounted because it had been shaking too much while the operator was in use, causing the problem. He needed to ask me if he could use one of the 2x8 boards in my garage to fashion a fix for this, which was fine. I was charged $409.00 for this, which included the residential service fee, 2 hours labor. No parts were replaced. Unfortunately, I could not tell this at the time Dave left, but there is a small gap now between the bottom of the garage door and the concrete. Enough for mice to crawl through, and we have unfortunately had (prior to this, not because of this) terrible mouse problems and car damage from them in the winters. We must have that gap eliminated. Although Dave said there was no problem with the 12/7 install of the center bearing plate, it seems something was not done properly, eventually causing the problem that needed to be fixed on 7/19. With a 2-year warranty on the labor that was performed on 12/7, shouldn't the 7/19 repair have been covered? And what exactly is a 1-year service fee? You can reach me to discuss at 860-970-5061. I would very much like to understand all of this better. I would love to give you an excellent review and spread your name to my Nextdoor.com network; but at this time, I can't do that. Thank you.

Tammy Pleasent

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Outstanding service. The repair technician, Ed Dombrowski, was whip smart in determining the issue and fixed my broken springs right away. AAAA+++ service. Reasonable pricing.

Arthur Masi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

A great experience all around. Prompt scheduling of service, calls from the technician advising of his ETA, his professionalism, courtesy, and skill in completely the job quickly and without selling me stuff I didn't need made this a truly great experience.

Patricia Hale

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The installers were on time, installed the door perfectly, and cleaned up after themselves, taking my old door away. Exactly what I wanted.

Hamid A.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My issue was resolved properly and timely. The two technicians were knowledgable and pleasant to deal with.

Brian Topolski

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was thoroughly pleased with the service we received from Precision. The technician assigned (Ed Dombrowski) gave us the courtesy of a phone call to let us know that he was en-route. He arrived on time and was both friendly and professional throughout the entire process. Not only was the job done to our complete satisfaction, Ed also took the time to explain what and why he was doing and also answered any questions that came up. We then concluded by discussing future possibilities for when we may upgrade/replace our door system. In closing, we highly recommend Precision Door Service.

Sjay in West Hartford

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service at a reasonable price- Very satisfied

Jim Seigle

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Rolando did a nice job fixing my garage door. Friendly, professional, very willing to answer questions and give advice. Would definitely seek Precision Garage Doors out again with any future issues.

Marilyn Lindsay

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

David was courteous, thorough, and knowledgeable. He made sure the garage doors were in prime working order.

Kathleen K.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called on Tuesday and my tech was here on Thursday. I received a heads up call with in the hour of him arriving which was great. We discussed our options to fix the broken garage door motor or replace the unit and after deciding on what to do, the work was done with in 45 minutes. Love the new wifi option. Will probably update the other 2 garage bays sooner than later. Very happy.

Patrick Smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

It was very easy and convenient to schedule the appointment. The technician arrived on time and resolved the problem very quickly.

Michael Palmer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ron made short work of all of our issues that I thought were so catastrophic. He was also super informative in case something similar happened in the future and pointed out what other issues we may have in the near future. Not in a sales way: in an informative way. I'm very happy I found these guys.

Paul Santoro

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Rolando was professional and possessed excellent knowledge on the equipment to be repaired. He worked at a good pace and was thorough. Very satisfied with the work..

Barbara Yanaros

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service. Rob showed up early which is a nice surprise and performed the needed repairs in a timely fashion.

Dan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ron was great. Knowledgeable, punctual, and responsive. He made the whole process completely painless. As a result, I highly recommend Precision Garage Door. The price was reasonable and the service was top notch. Thank you, Ron.

Jim Oneill

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Same day service. Fast, very polite, reasonable pricing and a vwery well done job. Thanks

Bill Mackey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician showed up early for the appointment. He looked at the issue and thought we might need a new panel. While the office was getting the cost for the new panel he decided to try a repair he thought would work. In about 10 minutes he found a solution that allowed me not to have to purchase a new panel. Technician was professional and found a way to fix my problem and save me some money. I found Precision doing a Google search and reading some of the reviews.

James Mccarthy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Rolando was prompt, courteous and efficient. He quickly diagnosed the problem and made the necessary repair. I was very happy with the experience.

Bruce Valade

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were in need of quick service on very short notice. Precision stepped up to the plate and they were able to help. The tech showed up right on time and resolved what was a simple fix. Tech was very professional. Nice to see a company that truly understands the customer.