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about Precision Garage Door in:
Avon | Farmington | Hartford Area, CT
Precision Garage Door of Connecticuthas received 338 reviews, averaging 4.87 Stars:
Avon, CT
We are sorry that this review fell through the cracks. I believe we have resolved all issues at your 8/7/17 appointment and hope you are happy. If not, please call us and we will be happy to come on a warranty call (no service fee charge) and resolve the issue. A 1-year service fee, is once you paid a service fee (which was part of a repair for which you agreed to our recommendations, we do not charge a service fee for any related issues for 1 year).
East Hartford, CT
Outstanding service. The repair technician, Ed Dombrowski, was whip smart in determining the issue and fixed my broken springs right away. AAAA+++ service. Reasonable pricing.
- Tammy Pleasent
West Hartford, CT
A great experience all around. Prompt scheduling of service, calls from the technician advising of his ETA, his professionalism, courtesy, and skill in completely the job quickly and without selling me stuff I didn't need made this a truly great experience.
- Arthur Masi
Product:
West Hartford, CT
The installers were on time, installed the door perfectly, and cleaned up after themselves, taking my old door away. Exactly what I wanted.
- Patricia Hale
Product:
Farmington, CT
My issue was resolved properly and timely. The two technicians were knowledgable and pleasant to deal with.
- Hamid A.
Burlington, CT
I was thoroughly pleased with the service we received from Precision. The technician assigned (Ed Dombrowski) gave us the courtesy of a phone call to let us know that he was en-route. He arrived on time and was both friendly and professional throughout the entire process. Not only was the job done to our complete satisfaction, Ed also took the time to explain what and why he was doing and also answered any questions that came up. We then concluded by discussing future possibilities for when we may upgrade/replace our door system. In closing, we highly recommend Precision Door Service.
- Brian Topolski
West Hartford, CT
Excellent service at a reasonable price- Very satisfied
- Sjay in West Hartford
Wethersfield, CT
Rolando did a nice job fixing my garage door. Friendly, professional, very willing to answer questions and give advice. Would definitely seek Precision Garage Doors out again with any future issues.
- Jim Seigle
Product:
Avon, CT
David was courteous, thorough, and knowledgeable. He made sure the garage doors were in prime working order.
- Marilyn Lindsay
Burlington, CT
Called on Tuesday and my tech was here on Thursday. I received a heads up call with in the hour of him arriving which was great. We discussed our options to fix the broken garage door motor or replace the unit and after deciding on what to do, the work was done with in 45 minutes. Love the new wifi option. Will probably update the other 2 garage bays sooner than later. Very happy.
- Kathleen K.
Product:
Burlington, CT
It was very easy and convenient to schedule the appointment. The technician arrived on time and resolved the problem very quickly.
- Patrick Smith
Product:
Avon, CT
Ron made short work of all of our issues that I thought were so catastrophic. He was also super informative in case something similar happened in the future and pointed out what other issues we may have in the near future. Not in a sales way: in an informative way. I'm very happy I found these guys.
- Michael Palmer
Bristol, CT
Rolando was professional and possessed excellent knowledge on the equipment to be repaired. He worked at a good pace and was thorough. Very satisfied with the work..
- Paul Santoro
Avon, CT
Excellent service. Rob showed up early which is a nice surprise and performed the needed repairs in a timely fashion.
- Barbara Yanaros
Product:
Bristol, CT
Ron was great. Knowledgeable, punctual, and responsive. He made the whole process completely painless. As a result, I highly recommend Precision Garage Door. The price was reasonable and the service was top notch. Thank you, Ron.
- Dan
Product:
West Hartford, CT
Same day service. Fast, very polite, reasonable pricing and a vwery well done job. Thanks
- Jim Oneill
Product:
Farmington, CT
Technician showed up early for the appointment. He looked at the issue and thought we might need a new panel. While the office was getting the cost for the new panel he decided to try a repair he thought would work. In about 10 minutes he found a solution that allowed me not to have to purchase a new panel. Technician was professional and found a way to fix my problem and save me some money. I found Precision doing a Google search and reading some of the reviews.
- Bill Mackey
Avon, CT
Rolando was prompt, courteous and efficient. He quickly diagnosed the problem and made the necessary repair. I was very happy with the experience.
- James Mccarthy
Newington, CT
We were in need of quick service on very short notice. Precision stepped up to the plate and they were able to help. The tech showed up right on time and resolved what was a simple fix. Tech was very professional. Nice to see a company that truly understands the customer.
- Bruce Valade
Wethersfield, CT
These guys are great. Chat was helpful. Technician was early, courteous, and was fast. I recommend Precision, highly.
- Jon Jackson
West Hartford, CT
Very satisfied and pleased with the work. Very professional. Would recommend!
- Mary ann Macdonald
Product:
Avon, CT
The technician Rolando Chaparro came on time and fixed the damaged door track in one hour. He is courteous and knowledgeable, and replaced a failing pulley too. Totally satisfied!
- Ping Yan
Wethersfield, CT
Thank you for the installation of 2 garage doors. Kelly Adams was the technician. He called before he came and showed up on time! He worked quietly and efficiently and cleaned up when he was done. I will recommend Precision to anyone asking.
- Jerry Stavola
Product:
Avon, CT
Fast service, they fit us in when an apptmt cancelled so came the same day we called. Service men were helpful, explained the problem and cost break-down of repairs necessary, got the work done in one hour. Both garage doors are now very quiet and working well with respective remotes. Doors needed new spring, rollers, cables, pulleys, etc. Long 7 year warranty which is great. Highly recommend this company.
- Lynne Murphy
Product:
Plainville, CT
Excellent and timely service. Diagnosed, Installed all new opener, remotes, and wall unit in under one hour. Called at 4pm on Monday and the job was completed by 3pm on Tuesday.
- Matthew Weimer
Product:
Wethersfield, CT
Prompt, excellent service. Not cheap, but will call again if service needed.
- John Hagerty
Farmington, CT
Rolando is a great mechanic, I am very glad that he is the one to come and fix my door. He is not only a very good mechanic, but also a friendly guy who makes you feel very good about the work he performs. I will ask for him next time we need your crevice.
- Enzo Dedominicis
West Hartford, CT
Brian was fantastic. He showed up on time and did an excellent job. He was Very professional and at the same time courteous and friendly. He fixed my door at a reasonable price and answer all my questions. I am a satisfied customer.
- Andres Chaparro
West Hartford, CT
Ray was excellent. He was courteous, knowledgable and informative. He did an excellent job. It is a joy to see good workers!
- Trudi Hani
Product:
Hartford, CT
From our first call to our installation we got great service. The estimate matched the bill so no surprises and the installation person was super clean, on time and easy to work with. Would hire them again in a minute.
- Diana Jepsen
Product:
(860) 269-4366
(860) 269-4366(860) 316-4123
(860) 316-4123(860) 910-4651
(860) 910-4651(860) 967-3192
(860) 967-3192(203) 901-1320
(203) 901-1320(860) 264-4150
(860) 264-4150(413) 623-4130
(413) 623-4130(413) 623-4132
(413) 623-4132License
CT License# 0624720
I already submitted this same feedback directly to you on 7/21/17, in response to your emailed request for feedback. I also checked the box that said "please contact me immediately," but never got a call. It made me wonder if any of that feedback is read by anyone. If you ask for the feedback by email, you should read what people send back. If you offer a checkbox requesting immediate contact, you should provide immediate calls to those who check the box. Just some systems problems you should look into. But here's my concern: We were very pleased with the general "tune-up" performed for us on 9/13/16 ($288.95 - work order 3193073, work performed by Ron Lecours), which resulted in smoother and quieter operation, especially with the middle of our three doors, which gets the most use. We had never had the doors serviced, and we've been in the house since summer '07. You returned just under 3 months later (12/7/16) to repair a snapped torsion spring and both torsion lift cables (middle door - work order 3292207, work performed by Rolando Chaparro). The center bearing plate with bearing was replaced. This charge was $485.85 and included a 2-year warranty on parts and labor and a 1-year service fee. You returned on 7/19/17 (middle door again - work order 3656154, work performed by Dave Lanz) because the cable had come out of it's casing and was wrapping itself around the operator rail as the door was raising/lowering. Mr. Lanz, a lovely guy to deal with, reported the operator rail needed to be remounted because it had been shaking too much while the operator was in use, causing the problem. He needed to ask me if he could use one of the 2x8 boards in my garage to fashion a fix for this, which was fine. I was charged $409.00 for this, which included the residential service fee, 2 hours labor. No parts were replaced. Unfortunately, I could not tell this at the time Dave left, but there is a small gap now between the bottom of the garage door and the concrete. Enough for mice to crawl through, and we have unfortunately had (prior to this, not because of this) terrible mouse problems and car damage from them in the winters. We must have that gap eliminated. Although Dave said there was no problem with the 12/7 install of the center bearing plate, it seems something was not done properly, eventually causing the problem that needed to be fixed on 7/19. With a 2-year warranty on the labor that was performed on 12/7, shouldn't the 7/19 repair have been covered? And what exactly is a 1-year service fee? You can reach me to discuss at 860-970-5061. I would very much like to understand all of this better. I would love to give you an excellent review and spread your name to my Nextdoor.com network; but at this time, I can't do that. Thank you.
- Sarah Calatayud