Garage Door Repair in Connecticut & Western MA Including Hartford, Waterbury & Springfield Areas
Precision Garage Door
Same-day garage door repair in Connecticut & Western MA Including Hartford, Waterbury & Springfield Areas, with 24/7 live phone support, openers, new garage door installation & emergency service. We Fix Garage Doors Right ®.
Serving Connecticut
Proudly serving the Connecticut & Western MA Including Hartford, Waterbury & Springfield Areas community with same day service.
Recent 1-Star Reviews from Connecticut
Mark Guiod
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Stay away from this company. Needed a spring replaced on a garage door. Their approach is try to talk you into the most expensive sale, in this case it was replacing all the rollers, pulleys, cables, spring, what they referred to as a completendoor rebuild. I didn't even wait for the price, I stopped the sales pit ch and told him I just want an estimate to replace the spring. We'll that came out to something like $750. They were going to charge me$313 just for the springs! The most expensive springs I could find on line was $150. I sent him packing. Called a local company, showed up in a few hours, guess what? Complete door rebuild - $295. Stay away from this company!
Technicians: Rich N
Service: Garage Door Repair
Maria Peak
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
If I could give zero stars I would. It has been over two months since we placed a deposit for a garage repair and NOTHING! We keep getting bounced around when we call customer service. When we do speak to someone they say they have no idea where the part is and that they’ll call us back. No one calls us back. Beware of being scammed by this company.
Technicians: Chet S
Service: Broken Garage Door Spring Repair
Brenda Bradley
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Worst experience I’ve had. The next day the garage door stopped working and wouldn’t open. I couldn’t get my car out of the garage. Company was very unresponsive to fix it. This was about the fifth time I’ve used the company and it will be my last.
Technicians: Josh V
Service: Garage Door Repair
Paul Bernstein
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
My garage door opener was chirping indicating I needed a new battery. The tech came change the battery and was there all of about 10 minutes. The charge was $323 which I consider outrageous. Additionally, I was told I would have a receipt email to me and I have yet to receive that receipt in order to see a breakdown of those ridiculous costs. I am dumbfounded that precision door wants me to write a review and doesn’t realize that they totally ripped me off.
Thank you for your feedback. I’m sorry we left you feeling frustrated — that is never our goal. The total charge included the service visit, labor, and the replacement battery. While the battery replacement itself may only take a short time, the price also reflects sending a trained technician to the home, diagnosing the issue, providing the correct part, and completing the service. Regarding the receipt, our system automatically emails receipts after service is completed. I’m sorry you haven’t seen it yet. Please check your spam or junk folder, as automated emails can occasionally be filtered there. We’d also be happy to resend it and review the breakdown with you directly. We never want a customer to feel taken advantage of, and we would appreciate the opportunity to address your concerns.
Technicians: Josh V
Service: Garage Door Repair
Robert Lucke
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
This companies website states that they do panel replacements. This is far from the truth when I was quoted 4600 or 7600 depending on the doors chosen for replacement. I only have one door with damage and am forced to replace both. If you have money to burn by all means use this company if not find another reputable garage door company.
Technicians: Chet S
Service: Garage Door Repair
David Allen
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
It sounds like the recent install of my garage door was done with standard parts in lieu of heavy duty. However, my goal was to have the clunk from the door, on the way down eliminated. There was no effort made to resolve this. I was hoping for some type of adjustment instead of upselling.
Technicians: Chet S
Service: Garage Door Repair
Sandra Plummer
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
All the men from Precision just wanted to do was to sell me a garage door. So I told them to forget it . I called another company. They told me I didn’t need a garage door. He fixed it for 70 dollors CD. They did not meet my expectations . He probably treated me like I was a stupid women. Fortunely I did know about garage repair and I knew I didn’t need a new door. Unfortunately I will not refer anybody to your company. Sandra Plummer
We are sorry we didn't meet your expectations. As we explained in our visit 2 weeks prior, we door section was bent. We straightened it out as best we could. You didn't want a strut to provide some structural support and provide some time for you to decide on if you wanted a new door. On our second visit we informed you that it was not safe to continue to operate your door without struts, and in fact our recommendation was for you to replace the door and we did not want to continue to apply band-aids to a door that needs replacing. Again, we are sorry you didn't agree with our assessment.
Service: Garage Door Repair
james
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Hi Had a very unpleasant experience today with your company. Both on line and over the phone I was quoted $120 for a Tune up of my garage doors not a service charge for showing up at my door. When tech told me there was another charge to perform any work I was flabbergasted. You should show your charges up front and not be underhanded. So i payed $120 just to have some silicone sprayed on my tracks ROBBERY. Also he tried to get me to commit to almost 2k in repairs U kidding me. Because I am old does not mean I am stupid. Needless to say would not recommend your company to anyone
Technicians: Chet S
Service: Garage Door Repair
Dawn VanWagner
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Your company is so over priced I would never recommend you to anyone. I had a set of photo eyes installed and a set of brackets for the photo eyes and it costed me $408.77 ridiculous the guy was here 1/2 hour tops. I understand the price of gas has gone up but come on. $408.77 that is highway robbery!!!
Hi Ms. VanWagner, At Precision Door, we are committed to full transparency when it comes to pricing. In this case, you were given a detailed estimate with pricing for this project and you explicitly approved the work before we did anything. I am sorry that you now feel that pricing - which you agreed to - doesn’t align with your budget, but you did choose to move ahead with the project. Like many home improvement companies, you can purchase individual parts from a variety of different stores, but what you are really paying for is the training, experience, insight, and expertise of our technicians.
Service: Garage Door Repair
Product: Springs
Patricia Nolen Parkhouse
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Rich Netto arrived at our home in response to a service call. Our garage door equipment (after 25 years) was not in good shape. He was able to provide a reasonable diagnosis of our situation and we decided to go with a complete replacement. We felt comfortable with the process and are looking forward to having our new doors installed in the Spring.
Debra Newell
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
It’s fixed, but only after the first door opener installed was faulty, the second one worked, almost four hours later and the technician wore his frustration on his sleeve. Not my best experience in home repair. To be honest I rarely leave unsatisfactory reviews but so much could be done better.
Kathleen Sharkey
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Bad communication, unprofessional attitude from technician and management, unwillingness to respond to customer complaints. Everything is automated, no personal service or follow-up. This company will charge you whether or not any work is done, or done well.
We try very hard to make every customer experience as pleasant as possible. This one seems to not have gone that way. Ms. Sharkey called us to come out to look at her broken lift cable. When we arrived, she explained that she believed that the repair should be covered by her existing warranty. We reviewed the work that we had done previously and determined that her broken cable had nothing to do with any previous work and therefore was not covered by our warranty – we installed a new garage door opener in the Fall of 2017. Our technician tried to explain that the warranty for her opener had nothing to do with the parts on her garage door. The customer would not accept the technician’s explanation and immediately called the office. While talking to our general manager she became very nasty and then hung up the phone. The customer refused to pay the service fee, despite having initially agreed to pay it while setting up the appointment. We are sorry that this customer felt we didn’t live up to our promise, but clearly, she just became angry when she realized that the work was not covered by her warranty for her garage door opener. This customer's comments are a reflection of her refusal to accept the fact that our warranty only covers parts and labor for work performed by us.
Service: Garage Door Repair
Tammy Nazaryan
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Precision Garage Door Co installed for us new garage door with the remote control. From the start remote control worked sporadically and then stopped working at all. I scheduled a service visit to resolve this problem’ There was no doubt in my mind that company would honor its warranty policy. How wrong was I! Technician informed me that my perfectly working garage door motor had to be replaced in order to function with Precision Garage Door remote. That fact was never mention to us by the technician who provided estimate or by the installer. Now we were presented with the choice either to pay $99 for the visit or open the garage door without remote control or purchased new garage door motor for $475. Both, technician and office manage refused to reimburse us for the useless remote control or give us time to think it over. Technician was arrogant and demanding.
Despite multiple efforts to try to resolve the issue to the customer’s satisfaction the customer simply wants her negative review to be displayed. Ms. Nazaryan’s opener required service when we installed her new garage door. We replaced a couple electronic components and had to adjust the electronic limits. It is our standard practice to recommend, as an option, a new opener when replacing a door especially if the existing opener is older and or needs service. When electrical issues occur (safety eyes, limits, wall buttons, remotes, etc.) repairs either work or over time work intermittently. When the latter happens the machine has reached the end of its economic life. We regret that Ms. Nararyan believed a negative review was more important than working with us to resolve what she felt we did wrong. I would also like to say that Alex is very sorry if he came across as arrogant.
Service: Garage Door Opener Install
Product: Garage Door Opener
Susan Hudobenko
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Technician never showed up to give me an estimate to replace my garage doors. I will be contacting another company for an estimate.
We apologize for the confusion. As we stated in our voicemail to you the day of your appointment, your original technician called out sick and we had to rearrange the schedule. As a result we asked if you were available at a different time. Apparently you never received the message. We always ask for multiple means of getting ahold you customers just in case we need to change schedules. Again, we apologize.
Service: Install Garage Doors
Linda K
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The technician showed up 30 minutes lates (no call to let me know ahead of time). He did a quick inspection and told me I needed a new door -- said the bottom panel was rotted to the point of "no return." He quoted me a door for $1,000. I told him no thanks. I went to home depot and saw I could buy a door for $700. Your company is simply too expensive. No thanks!
As I explained on the phone, to say you can buy a door for $700 and compare it to the door we quoted you isn't fair. The Home Depot didn't include installation and take down (of your old door), disposal (of your old door), and taxes. Also and more importantly, the Home Depot door comes with a 2 year warranty on the hardware and 1 year on the labor. Our door comes with a 7 year warranty on the hardware and labor associated with the install. When looking at the prices it really is not hard to justify the difference. We provide quality product and service at a fair priceâ?¦ we have no intension of providing sub-quality products (like you can find at most big box stores). We also stand behind our service (again unlike the big box guys).
Service: Broken Garage Door Spring Repair
License
CT License# 0624720