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Precision Garage Door of Connecticut
about Precision Garage Door
has received 9 reviews, averaging 1.00 Stars:
All the men from Precision just wanted to do was to sell me a garage door. So I told them to forget it . I called another company. They told me I didn’t need a garage door. He fixed it for 70 dollors CD. They did not meet my expectations . He probably treated me like I was a stupid women. Fortunely I did know about garage repair and I knew I didn’t need a new door. Unfortunately I will not refer anybody to your company. Sandra Plummer
- Sandra Plummer
We are sorry we didn't meet your expectations. As we explained in our visit 2 weeks prior, we door section was bent. We straightened it out as best we could. You didn't want a strut to provide some structural support and provide some time for you to decide on if you wanted a new door. On our second visit we informed you that it was not safe to continue to operate your door without struts, and in fact our recommendation was for you to replace the door and we did not want to continue to apply band-aids to a door that needs replacing. Again, we are sorry you didn't agree with our assessment.
Hi Had a very unpleasant experience today with your company. Both on line and over the phone I was quoted $120 for a Tune up of my garage doors not a service charge for showing up at my door. When tech told me there was another charge to perform any work I was flabbergasted. You should show your charges up front and not be underhanded. So i payed $120 just to have some silicone sprayed on my tracks ROBBERY. Also he tried to get me to commit to almost 2k in repairs U kidding me. Because I am old does not mean I am stupid. Needless to say would not recommend your company to anyone
Your company is so over priced I would never recommend you to anyone. I had a set of photo eyes installed and a set of brackets for the photo eyes and it costed me $408.77 ridiculous the guy was here 1/2 hour tops. I understand the price of gas has gone up but come on. $408.77 that is highway robbery!!!
- Dawn VanWagner
Hi Ms. VanWagner, At Precision Door, we are committed to full transparency when it comes to pricing. In this case, you were given a detailed estimate with pricing for this project and you explicitly approved the work before we did anything. I am sorry that you now feel that pricing - which you agreed to - doesn’t align with your budget, but you did choose to move ahead with the project. Like many home improvement companies, you can purchase individual parts from a variety of different stores, but what you are really paying for is the training, experience, insight, and expertise of our technicians.
Rich Netto arrived at our home in response to a service call. Our garage door equipment (after 25 years) was not in good shape. He was able to provide a reasonable diagnosis of our situation and we decided to go with a complete replacement. We felt comfortable with the process and are looking forward to having our new doors installed in the Spring.
- Patricia Nolen Parkhouse
West Springfield, MA
It’s fixed, but only after the first door opener installed was faulty, the second one worked, almost four hours later and the technician wore his frustration on his sleeve. Not my best experience in home repair. To be honest I rarely leave unsatisfactory reviews but so much could be done better.
- Debra Newell
South Hadley, MA
Bad communication, unprofessional attitude from technician and management, unwillingness to respond to customer complaints. Everything is automated, no personal service or follow-up. This company will charge you whether or not any work is done, or done well.
- Kathleen Sharkey
We try very hard to make every customer experience as pleasant as possible. This one seems to not have gone that way. Ms. Sharkey called us to come out to look at her broken lift cable. When we arrived, she explained that she believed that the repair should be covered by her existing warranty. We reviewed the work that we had done previously and determined that her broken cable had nothing to do with any previous work and therefore was not covered by our warranty – we installed a new garage door opener in the Fall of 2017. Our technician tried to explain that the warranty for her opener had nothing to do with the parts on her garage door. The customer would not accept the technician’s explanation and immediately called the office. While talking to our general manager she became very nasty and then hung up the phone. The customer refused to pay the service fee, despite having initially agreed to pay it while setting up the appointment. We are sorry that this customer felt we didn’t live up to our promise, but clearly, she just became angry when she realized that the work was not covered by her warranty for her garage door opener. This customer's comments are a reflection of her refusal to accept the fact that our warranty only covers parts and labor for work performed by us.
West Hartford, CT
Precision Garage Door Co installed for us new garage door with the remote control. From the start remote control worked sporadically and then stopped working at all. I scheduled a service visit to resolve this problem’ There was no doubt in my mind that company would honor its warranty policy. How wrong was I! Technician informed me that my perfectly working garage door motor had to be replaced in order to function with Precision Garage Door remote. That fact was never mention to us by the technician who provided estimate or by the installer. Now we were presented with the choice either to pay $99 for the visit or open the garage door without remote control or purchased new garage door motor for $475. Both, technician and office manage refused to reimburse us for the useless remote control or give us time to think it over. Technician was arrogant and demanding.
- Tammy Nazaryan
Despite multiple efforts to try to resolve the issue to the customer’s satisfaction the customer simply wants her negative review to be displayed. Ms. Nazaryan’s opener required service when we installed her new garage door. We replaced a couple electronic components and had to adjust the electronic limits. It is our standard practice to recommend, as an option, a new opener when replacing a door especially if the existing opener is older and or needs service. When electrical issues occur (safety eyes, limits, wall buttons, remotes, etc.) repairs either work or over time work intermittently. When the latter happens the machine has reached the end of its economic life. We regret that Ms. Nararyan believed a negative review was more important than working with us to resolve what she felt we did wrong. I would also like to say that Alex is very sorry if he came across as arrogant.
Technician never showed up to give me an estimate to replace my garage doors. I will be contacting another company for an estimate.
- Susan Hudobenko
We apologize for the confusion. As we stated in our voicemail to you the day of your appointment, your original technician called out sick and we had to rearrange the schedule. As a result we asked if you were available at a different time. Apparently you never received the message. We always ask for multiple means of getting ahold you customers just in case we need to change schedules. Again, we apologize.
The technician showed up 30 minutes lates (no call to let me know ahead of time). He did a quick inspection and told me I needed a new door -- said the bottom panel was rotted to the point of "no return." He quoted me a door for $1,000. I told him no thanks. I went to home depot and saw I could buy a door for $700. Your company is simply too expensive. No thanks!
- Linda K
As I explained on the phone, to say you can buy a door for $700 and compare it to the door we quoted you isn't fair. The Home Depot didn't include installation and take down (of your old door), disposal (of your old door), and taxes. Also and more importantly, the Home Depot door comes with a 2 year warranty on the hardware and 1 year on the labor. Our door comes with a 7 year warranty on the hardware and labor associated with the install. When looking at the prices it really is not hard to justify the difference. We provide quality product and service at a fair priceâ?¦ we have no intension of providing sub-quality products (like you can find at most big box stores). We also stand behind our service (again unlike the big box guys).