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about Precision Garage Door in:
Avon, CT
Precision Garage Door of Connecticuthas received 37 reviews, averaging 4.89 Stars:
Avon, CT
Avon, CT
My neighbor had work done on her garage door. I spoke with a technician and set up an appointment for an estimate. The technician, Josh Vogel went above and beyond what I expected. He was very respectful, helpful, and knowledgeable so I booked an appointment and got an estimate. I called and spoke with Glenn, who was very friendly and knowledgeable as well. He informed me of a discount that I was eligible for. After speaking with him, put a deposit down and I am waiting for my garage door to be installed.
- Lilah Dellaselva
Product:
Avon, CT
Josh arrived at the house punctually at 9AM and immediately began troubleshooting the electrical problem which was causing our garage doors to stop working (turned out to be an odd problem in which a broken refrigerator motor had shut off the circuit which was running the garage doors). That problem was remedied and then he inspected the garage door hardware and determined that we had many damaged and potentially dangerous components (springs, pulleys, rollers etc). I agreed to a replacement of all these critical parts and the work was completed in about 90 minutes. My garage doors are now functioning perfectly for the first time in years. Josh proved to be very friendly, courteous, informative and professional.
- John Cowan
Product:
Avon, CT
Your service was great. Technician came on time and showed me what was wrong with the door (why it was making a loud bang when opening etc.) and fixed it quickly. I enjoyed his work. He was very friendly.
- E J
Avon, CT
Ed replaced old, broken unit in under two hours. Excellent work.
- Claire G
Product:
Avon, CT
The technician Ed D was quire knowledgeable and was very thorough!
- megan soccorso
Product:
Avon, CT
While it was took a while finding the right phone number to call, when I did make the right connection it went smoothly. The technician Ed came out on time and fixed our door so it would close when ever we pushed the button. It is a great garage door and very quiet. We are very happy with the door and our dealings with Precision.
- E J
Avon, CT
I personally think I was oversold on the work they did. $700 and half hour later...when all I really needed was a pulley replaced. Oh well. Update from customer 4/22/20: The GM called to explain the detail behind fixes that were required to make my door function "as new" once again. I now better understand why the work cost what it did and am satisfied with the result.
- Adam Teff
Product:
Avon, CT
They came the day we called them because our door opener was failing. Chet was the service guy and he was terrific. Explained all the issues and their solutions very thoroughly and understandably. Did a great job in a relatively short period of time. He was a model of what all service people should be. We can very highly recommend Precision Overhead Door Service for any door needs. Definitely 5 star service.
- E J
Product:
Avon, CT
Excellent work done by Jay. He was early and satisfied all my requirements.
- Sal Lopisi
Product:
Avon, CT
Fast and courteous service. Experience and knowledgeble. Door was working fine one day after the spring broke.
- Hal Pedersen
Avon, CT
I was thoroughly impressed with the service Precision Door Service provided. The technician who came to fix the door was friendly, respectful and very well informed. His knowledge of the overhead garage door was excellent. He solved the problem and his charge was good. When I called, I was given an appointment the next day. 5 Star rating.
- August Olivar
Avon, CT
I already submitted this same feedback directly to you on 7/21/17, in response to your emailed request for feedback. I also checked the box that said "please contact me immediately," but never got a call. It made me wonder if any of that feedback is read by anyone. If you ask for the feedback by email, you should read what people send back. If you offer a checkbox requesting immediate contact, you should provide immediate calls to those who check the box. Just some systems problems you should look into. But here's my concern: We were very pleased with the general "tune-up" performed for us on 9/13/16 ($288.95 - work order 3193073, work performed by Ron Lecours), which resulted in smoother and quieter operation, especially with the middle of our three doors, which gets the most use. We had never had the doors serviced, and we've been in the house since summer '07. You returned just under 3 months later (12/7/16) to repair a snapped torsion spring and both torsion lift cables (middle door - work order 3292207, work performed by Rolando Chaparro). The center bearing plate with bearing was replaced. This charge was $485.85 and included a 2-year warranty on parts and labor and a 1-year service fee. You returned on 7/19/17 (middle door again - work order 3656154, work performed by Dave Lanz) because the cable had come out of it's casing and was wrapping itself around the operator rail as the door was raising/lowering. Mr. Lanz, a lovely guy to deal with, reported the operator rail needed to be remounted because it had been shaking too much while the operator was in use, causing the problem. He needed to ask me if he could use one of the 2x8 boards in my garage to fashion a fix for this, which was fine. I was charged $409.00 for this, which included the residential service fee, 2 hours labor. No parts were replaced. Unfortunately, I could not tell this at the time Dave left, but there is a small gap now between the bottom of the garage door and the concrete. Enough for mice to crawl through, and we have unfortunately had (prior to this, not because of this) terrible mouse problems and car damage from them in the winters. We must have that gap eliminated. Although Dave said there was no problem with the 12/7 install of the center bearing plate, it seems something was not done properly, eventually causing the problem that needed to be fixed on 7/19. With a 2-year warranty on the labor that was performed on 12/7, shouldn't the 7/19 repair have been covered? And what exactly is a 1-year service fee? You can reach me to discuss at 860-970-5061. I would very much like to understand all of this better. I would love to give you an excellent review and spread your name to my Nextdoor.com network; but at this time, I can't do that. Thank you.
- Sarah Calatayud
We are sorry that this review fell through the cracks. I believe we have resolved all issues at your 8/7/17 appointment and hope you are happy. If not, please call us and we will be happy to come on a warranty call (no service fee charge) and resolve the issue. A 1-year service fee, is once you paid a service fee (which was part of a repair for which you agreed to our recommendations, we do not charge a service fee for any related issues for 1 year).
Avon, CT
David was courteous, thorough, and knowledgeable. He made sure the garage doors were in prime working order.
- Marilyn Lindsay
Avon, CT
Ron made short work of all of our issues that I thought were so catastrophic. He was also super informative in case something similar happened in the future and pointed out what other issues we may have in the near future. Not in a sales way: in an informative way. I'm very happy I found these guys.
- Michael Palmer
Avon, CT
Excellent service. Rob showed up early which is a nice surprise and performed the needed repairs in a timely fashion.
- Barbara Yanaros
Product:
Avon, CT
Rolando was prompt, courteous and efficient. He quickly diagnosed the problem and made the necessary repair. I was very happy with the experience.
- James Mccarthy
Avon, CT
The technician Rolando Chaparro came on time and fixed the damaged door track in one hour. He is courteous and knowledgeable, and replaced a failing pulley too. Totally satisfied!
- Ping Yan
Avon, CT
Fast service, they fit us in when an apptmt cancelled so came the same day we called. Service men were helpful, explained the problem and cost break-down of repairs necessary, got the work done in one hour. Both garage doors are now very quiet and working well with respective remotes. Doors needed new spring, rollers, cables, pulleys, etc. Long 7 year warranty which is great. Highly recommend this company.
- Lynne Murphy
Product:
Avon, CT
Paul Haney is a real pro and is very friendly. His work is excellent and he is very much an expert at garage doors. He fixed the problem within an hour. Would recommend his professional, competent service to anyone.
- Timothy Hla
Product:
Avon, CT
Great service and fair prices
- Michael
Avon, CT
service was prompt, quick and effective - no problems
- Jim Juster
Avon, CT
Very fast and high quality service. They didn't try to scam us with replacement of all items recommended, like so many of these guys do.
- John Voaden
Avon, CT
Good service and quick installation.
- Daniel De jesus
Product:
Avon, CT
Great service. Needed help opening my frozen door on a Saturday morning and tech was at my home in less than an hour. Love the fact that when you call Precision, you get a live person on the phone and not an answering machine. Will use Precision from now on for all of my garage door needs.
- Kelly Mccabe
Avon, CT
Brian was very efficient and courteous, I'd highly recommend him to friends
- Daniel Baumann
Product:
Avon, CT
Very prompt, responsive, reliable. The door was high quality and installation timely and well done!
- Shelley Green
Product:
Avon, CT
My 2 garage doors needed some small preventative maintenance adjustments and Brian did a great job in accomplishing that task. Important too, he showed up on time and as scheduled. Tim
- Timothy Curran
Avon, CT
My 25 year old garage door opener died yesterday. I called your company at 8:00AM today and made an appointment. The dispatcher indicated that the technician would arrive between 11 and 1:00PM. Ron showed up at 10:30 - 30 minutes early. He quickly diagnosed the issue and recommended a new unit based on the age of my current unit. He discussed the various options with me and I elected to go with the Liftmaster 8355. The price was very reasonable Ron efficiently installed the new opener and lubricated both my Overhead steel doors. The new unit is very quiet! Ron went over the features of the new opener and even programmed the Homelink feature in my car! Ron is very pleasant and knowledgeable. He cleaned up the work area and removed my old unit as well. He is an asset to your company. I will definitely recommend Precision to my neighbors and friends. When my second opener dies, I will call you again! Thanks for providing such prompt, professional and reasonable service.
- Stephen Howard
Product:
Avon, CT
Our service technician, Jim, was very polite and professional. He called ahead to let us know that he would be late and gave us an accurate ETA. He performed an inspection of the garage doors, replaced the rollers, and adjusted them. We are very pleased with the work he performed.
- Dennis Mayer
(860) 269-4366
(860) 269-4366(860) 316-4123
(860) 316-4123(860) 910-4651
(860) 910-4651(860) 967-3192
(860) 967-3192(203) 901-1320
(203) 901-1320(860) 264-4150
(860) 264-4150(413) 623-4130
(413) 623-4130(413) 623-4132
(413) 623-4132License
CT License# 0624720
We had EXCELLENT service from Josh!! He fixed our garage door opener and since he was so efficient we decided to have him install a garage opener on our other door. Fortunately he had all the parts and could do it then. So now we have two quiet garage door opener!! We were impressed with Josh for his friendly, professional, skillful and great working ethics. I recommend him and want you to know in this working mess of unskilled, incompetent and careless workers you should take care of and be good to Josh! He’s a gem!!!
- Mary Harrop