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about Precision Garage Door in:
Avon | Farmington | Hartford Area, CT
Precision Garage Door of Connecticuthas received 327 reviews, averaging 4.87 Stars:
West Hartford, CT
Wethersfield, CT
Awesome prompt service, employee David came out promptly was very thorough, friendly and provided education about my garage door sensors!! Thanks so much!!
- Jean Schuberth
Product:
West Hartford, CT
Precision was quick to respond to my call for service. They even asked about moving my Wednesday appointment up to Monday, but it did not work for me. Rare that a company will want to move an appointment up- shows me they care about their business. The only negative thing I can say is that we had arraigned a 2pm appointment and adjusted work schedules to that, but the tech showed up at 1pm. Luckily a family member was home, but they were not the one who could make any decisions on repair, cost, etc. The work was done well, a thorough walk through of the new equipment was given and the work area was cleaned up.
- Paul Palmer
Farmington, CT
I was very satisfied with the service I received. Everything was explained to me in language that I could understand. The tech (David) had all the parts with him. He was quick, very capable, and clean. Now my garage door works perfectly and has a lifetime warranty. And the prices were competitive.
- Sandra Myhalik
Product:
Farmington, CT
Your service tech did an outstanding job. He really knows his business. Response time was excellent. Chet is an asset to your company. My family and friends have already been informed and know how to reach you if necessary. You have a wonderful company. Your website is very professional.
- George w England
Farmington, CT
Fast response, reasonable price, Thanks
- Virginia Simeone
West Hartford, CT
We had used Precision before to service our garage doors, so they were our first call when our door opener broke. Chet came over late Saturday afternoon and quickly and efficiently replaced both door openers. He was polite, professional and thoroughly explained everything that needed to be done. Then he didn't finish until everything was operating to both his and our liking. Very happy with everything.
- Todd Warner
West Hartford, CT
Ed Dombrowski arrived on time, assessed the situation and told me it would be best to replace my 25 yr old opener. He explained the advantages & safety features of the new one and in less than 1 hr he had installed and explained the key pad and remote controls, cleaned up everything and was gone. He wasted no time and didn,t forget anything. Very pleased with service!!!
- Marc & laura Rapport
Plainville, CT
On time - communicated what needed to be done and did it. So nice to have the garage door working again! Thank you!
- Joyce Brown
West Hartford, CT
It was easy to get an appointment to accommodate my schedule. The service called beforehand to let me know he was on his way, and was on time. He did a thorough assessment of the condition of the door, and gave me options for repair or replacing. Worked quickly and professionally. I would definitely use Precision Garage Doors again.
- Claire S
Wethersfield, CT
I would highly recommend Precision garage door. They were able to come out the same day when my door broke and was in the open position. I was leaving for the weekend and they came right out. After looking at the door it was determined that I needed a new door (mine was 50 years old). They gave me an estimate right then. I called later and scheduled a replacement door which took 3 weeks to come in. Then it was installed easily and professionally and looks great!
- Pam Ragonese
West Hartford, CT
Easy appointment time, technician Ed showed up ahead of schedule and got the job done perfectly. Ed was courteous and knowledgable, pleasure to have around, definitely recommend!
- John Yuan
Service Provided:
Product:
Technicians: Ed D
Avon, CT
I was thoroughly impressed with the service Precision Door Service provided. The technician who came to fix the door was friendly, respectful and very well informed. His knowledge of the overhead garage door was excellent. He solved the problem and his charge was good. When I called, I was given an appointment the next day. 5 Star rating.
- August Olivar
Bristol, CT
My experience was absolutely wonderful. Dave arrived on time and fixed my garage door without having to use any additional parts! He just put it all back together for me and was done in 30 minutes! I would recommend Precision Garage Door Service to anyone! Thank you!
- J. Mitchell
Hartford, CT
The Technician was very knowledgeable and hospitable. He educated me about my garage door and it's functionality. No repair was done. If I need repairs and parts I will define
- Lynette Barnes
Bristol, CT
I am so very happy with your service. Same day service is usually unheard of, but not this company. Customer service was excellent!. Chris the tech was outstanding!!!!!!!!!!!!!!!! Chris solved my door issues and I am very happy. I look forward to doing business with your company again and I am going to tell my family and friends about you also! THANK YOU!
- Lisa Penikas
Wethersfield, CT
Excellent service, friendly and timely
- Jean Schuberth
Service Provided:
Product:
Technicians: Ed D
Plainville, CT
Excellent customer service! Technician called within time frame given and estimated time of arrival was spot on. He had parts needed on truck and was done in no time flat! I already recommended Precision to neighbor! Sensible pricing also!
- Allan Raynis Sr
Product:
Farmington, CT
Service was done fast and the technician was very pleasant!! All in all percision is great!!!
- Sue ahern
Avon, CT
I already submitted this same feedback directly to you on 7/21/17, in response to your emailed request for feedback. I also checked the box that said "please contact me immediately," but never got a call. It made me wonder if any of that feedback is read by anyone. If you ask for the feedback by email, you should read what people send back. If you offer a checkbox requesting immediate contact, you should provide immediate calls to those who check the box. Just some systems problems you should look into. But here's my concern: We were very pleased with the general "tune-up" performed for us on 9/13/16 ($288.95 - work order 3193073, work performed by Ron Lecours), which resulted in smoother and quieter operation, especially with the middle of our three doors, which gets the most use. We had never had the doors serviced, and we've been in the house since summer '07. You returned just under 3 months later (12/7/16) to repair a snapped torsion spring and both torsion lift cables (middle door - work order 3292207, work performed by Rolando Chaparro). The center bearing plate with bearing was replaced. This charge was $485.85 and included a 2-year warranty on parts and labor and a 1-year service fee. You returned on 7/19/17 (middle door again - work order 3656154, work performed by Dave Lanz) because the cable had come out of it's casing and was wrapping itself around the operator rail as the door was raising/lowering. Mr. Lanz, a lovely guy to deal with, reported the operator rail needed to be remounted because it had been shaking too much while the operator was in use, causing the problem. He needed to ask me if he could use one of the 2x8 boards in my garage to fashion a fix for this, which was fine. I was charged $409.00 for this, which included the residential service fee, 2 hours labor. No parts were replaced. Unfortunately, I could not tell this at the time Dave left, but there is a small gap now between the bottom of the garage door and the concrete. Enough for mice to crawl through, and we have unfortunately had (prior to this, not because of this) terrible mouse problems and car damage from them in the winters. We must have that gap eliminated. Although Dave said there was no problem with the 12/7 install of the center bearing plate, it seems something was not done properly, eventually causing the problem that needed to be fixed on 7/19. With a 2-year warranty on the labor that was performed on 12/7, shouldn't the 7/19 repair have been covered? And what exactly is a 1-year service fee? You can reach me to discuss at 860-970-5061. I would very much like to understand all of this better. I would love to give you an excellent review and spread your name to my Nextdoor.com network; but at this time, I can't do that. Thank you.
- Sarah Calatayud
We are sorry that this review fell through the cracks. I believe we have resolved all issues at your 8/7/17 appointment and hope you are happy. If not, please call us and we will be happy to come on a warranty call (no service fee charge) and resolve the issue. A 1-year service fee, is once you paid a service fee (which was part of a repair for which you agreed to our recommendations, we do not charge a service fee for any related issues for 1 year).
East Hartford, CT
Outstanding service. The repair technician, Ed Dombrowski, was whip smart in determining the issue and fixed my broken springs right away. AAAA+++ service. Reasonable pricing.
- Tammy Pleasent
West Hartford, CT
A great experience all around. Prompt scheduling of service, calls from the technician advising of his ETA, his professionalism, courtesy, and skill in completely the job quickly and without selling me stuff I didn't need made this a truly great experience.
- Arthur Masi
Product:
West Hartford, CT
The installers were on time, installed the door perfectly, and cleaned up after themselves, taking my old door away. Exactly what I wanted.
- Patricia Hale
Product:
Farmington, CT
My issue was resolved properly and timely. The two technicians were knowledgable and pleasant to deal with.
- Hamid A.
Burlington, CT
I was thoroughly pleased with the service we received from Precision. The technician assigned (Ed Dombrowski) gave us the courtesy of a phone call to let us know that he was en-route. He arrived on time and was both friendly and professional throughout the entire process. Not only was the job done to our complete satisfaction, Ed also took the time to explain what and why he was doing and also answered any questions that came up. We then concluded by discussing future possibilities for when we may upgrade/replace our door system. In closing, we highly recommend Precision Door Service.
- Brian Topolski
West Hartford, CT
Excellent service at a reasonable price- Very satisfied
- Sjay in West Hartford
Wethersfield, CT
Rolando did a nice job fixing my garage door. Friendly, professional, very willing to answer questions and give advice. Would definitely seek Precision Garage Doors out again with any future issues.
- Jim Seigle
Product:
Avon, CT
David was courteous, thorough, and knowledgeable. He made sure the garage doors were in prime working order.
- Marilyn Lindsay
Burlington, CT
Called on Tuesday and my tech was here on Thursday. I received a heads up call with in the hour of him arriving which was great. We discussed our options to fix the broken garage door motor or replace the unit and after deciding on what to do, the work was done with in 45 minutes. Love the new wifi option. Will probably update the other 2 garage bays sooner than later. Very happy.
- Kathleen K.
Product:
Burlington, CT
It was very easy and convenient to schedule the appointment. The technician arrived on time and resolved the problem very quickly.
- Patrick Smith
Product:
(860) 269-4366
(860) 269-4366(860) 316-4123
(860) 316-4123(860) 910-4651
(860) 910-4651(860) 967-3192
(860) 967-3192(203) 901-1320
(203) 901-1320(860) 264-4150
(860) 264-4150(413) 623-4130
(413) 623-4130(413) 623-4132
(413) 623-4132License
CT License# 0624720
The technicians that come to service the garage door are always extremely knowledgeable and professional. They do great work, quickly and efficiently. It's always a pleasure to work with your team.
- Arthur Masi