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about Precision Garage Door in:
Avon | Farmington | Hartford Area, CT
Precision Garage Door of Connecticuthas received 328 reviews, averaging 4.87 Stars:
Avon, CT
Plainville, CT
This was a pleasant experience from start to finish. I called on Wednesday and was given an appointment the very next day. The technician, Brian, arrived a few minutes before the scheduled appointment, inspected the door, explained what he would do, and completed the repair in less than half an hour. He was very pleasant to deal with and the door now works fine. I would recommend this company to anyone needing garage door work performed.
- John C
Product:
Farmington, CT
Paul was excellent - he had a replacement part with him and was done in no time! He's a good employee and really takes pride in his work - a very pleasant and efficient overall experience. Thank you!
- Beverly Lonero
West Hartford, CT
I rate you 5 stars. The garage doors are beautiful and the technician (Ray) did a great job right down to the cleanup he did at the end of the job. He also gave a thorough explanation of how the doors work (quite different from the old ones) and explained the operation of the remotes and the external security key pad. I would certainly recommend Prcision Door.
- Greg Pazdersky
Product:
West Hartford, CT
5 stars
- Bill Putt
Burlington, CT
I chose Precision because you had installed my garage doors. The process of scheduling the maintenance was rediculous. Twice I set up service to have the track of my garage door adjusted. The Precision technician failed to show both times. Brian the tech, who is excellent, called me on the third day and came and fixed the door.
- Tim Scanlan
We do apologize for your frustration. The technician that failed to show up to your home has been let go. Unfortunately he failed to show up to several other customers homes when scheduled. Luckily our other technicians feel a responsibility to our customers. That's why Brian picked up the phone and took care of you. Again sorry for the inconvenience and frustration.
Avon, CT
Very fast and high quality service. They didn't try to scam us with replacement of all items recommended, like so many of these guys do.
- John Voaden
West Hartford, CT
Paul did outstanding work and demonstrated a real better for his work. Top notch.
- Bill Welch
Product:
Hartford, CT
Don Holden did an excellent job inspecting and repairing my garage door. He introduced himself when he arrived, explained the inspection and the results, and the repairs required. The invoice was clear and comprehensive.
- Albert Alexander
Wethersfield, CT
The technician, Brian was excellent. He explained the problem with all of the solutions and fixed the problem efficiently. He went above and beyond what I expected and will not hesitate to call Precision Door with any of my garage door issues. Thank You.
- Tim Linnartz
West Hartford, CT
Precision representative Alex arrived at my home to determine if my garage door opener could be fixed. Not only could it not be fixed, because of the age of the opener, which I suspected, but I also needed a new garage door, which I also knew, but had been in total denial about it for quite some time. At any rate, Alex gave me an estimate, I wrote a check for the deposit and exactly a week later, Ray came to my house and installed my new garage door and opener. He arrived at my home at 9:05 and was gone by noon time. He clearly explained how to operate the door and opener with all the extra features. He hauled away everything that was dismantled and made sure I was satisfied with the completed work. I found both Alex and Ray to be very professional and knowledgeable with excellent interpersonal skills. All my questions were answered clearly and to my satisfaction. I purchased a garage door opener with two remotes and an outside key pad. My door is insulated (no more cold downstairs entrance way) and air tight. I can barely hear the door going up or down. I did not even think that was possible, since my old door sounded like a freight train. I would highly recommend Precision Door to anyone. I have always been taught, "you get what you pay for" and in this case, I did. It was worth every penny!
- Helga Gordon
Product:
Avon, CT
Good service and quick installation.
- Daniel De jesus
Product:
West Hartford, CT
Many thanks to Paul Haney for coming out so promptly and fixing our garage doors. He was fast, efficient, friendly, and competent and we really appreciated his expertise.
- Scott B
Product:
West Hartford, CT
Hello, I chose your company purely by your web site. I loved that you put all of the pictures of the technicians in along with their reviews. Such a great idea today when people are a bit afraid to have strangers come to the house! Let me say that technician Ron Lecours was outstanding. He gave my husband and I all the options of repair immediately. He clearly had knowledge of our particular door and we were VERY comfortable that the door would be fixed well. And it sure was!!!! I will recommend you to all of our neighbors whose overhead doors are about the same age as ours!!
- Allison Hill
Product:
West Hartford, CT
Very grateful for the timely service provided by Paul Haney. He was on time, professional and reviewed all our options for repair with an estimate. Thank you very much. Would use you again in the future and if we need new garage doors I will make sure to order from you.
- Maria Briggs
Avon, CT
Great service. Needed help opening my frozen door on a Saturday morning and tech was at my home in less than an hour. Love the fact that when you call Precision, you get a live person on the phone and not an answering machine. Will use Precision from now on for all of my garage door needs.
- Kelly Mccabe
Plainville, CT
My appointment was between 11am and 1 pm on a Saturday, I got a call from the service man around 10;15 am saying he was running early. I was aghast, who ever heard of a service call running on time, let alone early. Unfortunately, I was at work and wouldn't be home until 11:10. When I got there your service tech was waiting for me. I was impressed with his knowledge and expertise and I gladly took his advice on what had to be done. I spent a liitle more than I had expected to, but it was money well spent. It's like I have a new garage door. I sometimes just open it to hear how quiet and secure the door sounds.
- Bill Fasciano
Product:
Avon, CT
Brian was very efficient and courteous, I'd highly recommend him to friends
- Daniel Baumann
Product:
East Hartford, CT
Much to my delight, Brian was running ahead of schedule, so he called to ask if could come over in about twenty minutes. He showed up as promised and repaired my garage door opener in about 10 to 15 minutes. He was very informative and professional. Great job!
- Frank Kaspar
Bristol, CT
Technician was polite, efficient and great to work with. The quality of the work was excellent. My only complaint was the cost of the repair. 179.00 for an adjustment to the door (15 minutes) and a new remote seems a bit expensive.
- James French
I'm sorry you felt the price was expensive. We strive to provide the best customer service, quality parts, and a fleet of vans stocked with enough parts to fix customer problems on the first visit 96% of the time. We try to provide this service at competitive rates.
Product:
West Hartford, CT
Great Service; arrived early and very thorough and efficient. Excellent technician; friendly knowledgeable, explained everything.
- Peter Petrella
Product:
Newington, CT
Service technician was very knowledgeable and pleasant to work with. The estimate was not very well communicated over the phone before the technician came to the house. Also person on the phone did not make us aware that there was a discount for cash payment.
- Mark Aprea
I apologize if you felt the we didn't communicated well on the phone. It is impossible for somebody to diagnosis your garage door issue over the phone. Our customer service staff is the best trained and many have over 10 years of experience, but they can only listen to your description of the problem and then give you ideas of what to look for. That's why they are really explaining our process that the technician will go through when at your house. This way you will feel confident that we've really taken the time to properly assess your door and give you options designed to fix the door to the level you want.
Product:
Hartford, CT
Very efficient, very fast, done in about 20 minutes! Thanks for the good service.
- Joan Morrison
West Hartford, CT
I just purchased an old home in West Hartford and have had no less than 8 different contractors doing work on the house. These technicians have been by far the best. They showed up on the correct date and at the time we agreed too. They were fast and efficient, cleaned up after themselves and made sure I was satisfied before they left. Ray and Randy did a GREAT quality job.
- mark lewis
Product:
East Hartford, CT
I was given a time slot of 1-3 for my service request, was disappointed when after I called was told that the service technician would be running late. The service technician did come over sometime after 4 o'clock. Cream on top was that when I asked for some help with the service charge seeing as the experience was poor - I was still charged $50 for a technician essentially telling there was nothing they could do.
- Tim Munsie
Thank you for your comment. I am sorry that we were unable to keep our promised service time frame. Our technicians try their best to keep to their schedule, but some jobs take longer than expected. I am sorry that the office or the technician did not call you to inform you of the delay. Our normal service charge is $79, so we did reduce the rate by $29 (or a 37% reduction).
Bristol, CT
Garage door is better than new. Thank you very much
- John Cassidy
Product:
Farmington, CT
Fast service, came out in less than a day, and they even came out during a snowstorm! The service technician was courteous, and completed the job quickly and efficiently. I would not hesitate to call this company again.
- Ina HARRIS
Bristol, CT
My garage door spring broke. I called around and precision garage was quick to provided same day service with a 2hr window. Technician assessed the situation and gave me my options. He was professional and courteous.
- John Ryng
Product:
West Hartford, CT
My son Marcos Carreras recommended your products. Your people were on time, knowledgeable,and very helpful. They seem happy to represent your company and that made me comfortable in selecting your company to replace my door.
- Ismael Carreras
Product:
Hartford, CT
James called to let me know he could come 30 minutes early. I told him I could not make it earlier, so he came at his scheduled time. He quickly figured out what the issue was with my opener and repaired it. Thanks and I am very happy with the service.
- S Barry
(860) 269-4366
(860) 269-4366(860) 316-4123
(860) 316-4123(860) 910-4651
(860) 910-4651(860) 967-3192
(860) 967-3192(203) 901-1320
(203) 901-1320(860) 264-4150
(860) 264-4150(413) 623-4130
(413) 623-4130(413) 623-4132
(413) 623-4132License
CT License# 0624720
service was prompt, quick and effective - no problems
- Jim Juster