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Hello, I chose your company purely by your web site. I loved that you put all of the pictures of the technicians in along with their reviews. Such a great idea today when people are a bit afraid to have strangers come to the house! Let me say that technician Ron Lecours was outstanding. He gave my husband and I all the options of repair immediately. He clearly had knowledge of our particular door and we were VERY comfortable that the door would be fixed well. And it sure was!!!! I will recommend you to all of our neighbors whose overhead doors are about the same age as ours!!

- Allison Hill

Very grateful for the timely service provided by Paul Haney. He was on time, professional and reviewed all our options for repair with an estimate. Thank you very much. Would use you again in the future and if we need new garage doors I will make sure to order from you.

- Maria Briggs

Great service. Needed help opening my frozen door on a Saturday morning and tech was at my home in less than an hour. Love the fact that when you call Precision, you get a live person on the phone and not an answering machine. Will use Precision from now on for all of my garage door needs.

- Kelly Mccabe

My appointment was between 11am and 1 pm on a Saturday, I got a call from the service man around 10;15 am saying he was running early. I was aghast, who ever heard of a service call running on time, let alone early. Unfortunately, I was at work and wouldn't be home until 11:10. When I got there your service tech was waiting for me. I was impressed with his knowledge and expertise and I gladly took his advice on what had to be done. I spent a liitle more than I had expected to, but it was money well spent. It's like I have a new garage door. I sometimes just open it to hear how quiet and secure the door sounds.

- Bill Fasciano

Brian was very efficient and courteous, I'd highly recommend him to friends

- Daniel Baumann

Much to my delight, Brian was running ahead of schedule, so he called to ask if could come over in about twenty minutes. He showed up as promised and repaired my garage door opener in about 10 to 15 minutes. He was very informative and professional. Great job!

- Frank Kaspar

Technician was polite, efficient and great to work with. The quality of the work was excellent. My only complaint was the cost of the repair. 179.00 for an adjustment to the door (15 minutes) and a new remote seems a bit expensive.

- James French

I'm sorry you felt the price was expensive. We strive to provide the best customer service, quality parts, and a fleet of vans stocked with enough parts to fix customer problems on the first visit 96% of the time. We try to provide this service at competitive rates.

Great Service; arrived early and very thorough and efficient. Excellent technician; friendly knowledgeable, explained everything.

- Peter Petrella

Service technician was very knowledgeable and pleasant to work with. The estimate was not very well communicated over the phone before the technician came to the house. Also person on the phone did not make us aware that there was a discount for cash payment.

- Mark Aprea

I apologize if you felt the we didn't communicated well on the phone. It is impossible for somebody to diagnosis your garage door issue over the phone. Our customer service staff is the best trained and many have over 10 years of experience, but they can only listen to your description of the problem and then give you ideas of what to look for. That's why they are really explaining our process that the technician will go through when at your house. This way you will feel confident that we've really taken the time to properly assess your door and give you options designed to fix the door to the level you want.

Very efficient, very fast, done in about 20 minutes! Thanks for the good service.

- Joan Morrison

I just purchased an old home in West Hartford and have had no less than 8 different contractors doing work on the house. These technicians have been by far the best. They showed up on the correct date and at the time we agreed too. They were fast and efficient, cleaned up after themselves and made sure I was satisfied before they left. Ray and Randy did a GREAT quality job.

- mark lewis

I was given a time slot of 1-3 for my service request, was disappointed when after I called was told that the service technician would be running late. The service technician did come over sometime after 4 o'clock. Cream on top was that when I asked for some help with the service charge seeing as the experience was poor - I was still charged $50 for a technician essentially telling there was nothing they could do.

- Tim Munsie

Thank you for your comment. I am sorry that we were unable to keep our promised service time frame. Our technicians try their best to keep to their schedule, but some jobs take longer than expected. I am sorry that the office or the technician did not call you to inform you of the delay. Our normal service charge is $79, so we did reduce the rate by $29 (or a 37% reduction).

Garage door is better than new. Thank you very much

- John Cassidy

Fast service, came out in less than a day, and they even came out during a snowstorm! The service technician was courteous, and completed the job quickly and efficiently. I would not hesitate to call this company again.

- Ina HARRIS

My garage door spring broke. I called around and precision garage was quick to provided same day service with a 2hr window. Technician assessed the situation and gave me my options. He was professional and courteous.

- John Ryng

My son Marcos Carreras recommended your products. Your people were on time, knowledgeable,and very helpful. They seem happy to represent your company and that made me comfortable in selecting your company to replace my door.

- Ismael Carreras

James called to let me know he could come 30 minutes early. I told him I could not make it earlier, so he came at his scheduled time. He quickly figured out what the issue was with my opener and repaired it. Thanks and I am very happy with the service.

- S Barry

Very prompt, responsive, reliable. The door was high quality and installation timely and well done!

- Shelley Green

Arrived early but called ahead. Earlier time worked out better

- Ray Grasso

Ron was great! Gave good advise and quickly repaired problems with our door. Would call any time there is a problem. Thanks!

- Charles Shooshan

James arrived as scheduled and repaired my garage door in a most professional way. He was a gentleman explaining how to best operate the door... The door has never worked better. His work is a credit to Precision Door.

- Norbert LaRochelle

My 2 garage doors needed some small preventative maintenance adjustments and Brian did a great job in accomplishing that task. Important too, he showed up on time and as scheduled. Tim

- Timothy Curran

My 25 year old garage door opener died yesterday. I called your company at 8:00AM today and made an appointment. The dispatcher indicated that the technician would arrive between 11 and 1:00PM. Ron showed up at 10:30 - 30 minutes early. He quickly diagnosed the issue and recommended a new unit based on the age of my current unit. He discussed the various options with me and I elected to go with the Liftmaster 8355. The price was very reasonable Ron efficiently installed the new opener and lubricated both my Overhead steel doors. The new unit is very quiet! Ron went over the features of the new opener and even programmed the Homelink feature in my car! Ron is very pleasant and knowledgeable. He cleaned up the work area and removed my old unit as well. He is an asset to your company. I will definitely recommend Precision to my neighbors and friends. When my second opener dies, I will call you again! Thanks for providing such prompt, professional and reasonable service.

- Stephen Howard

I was super pleased with the services performed on my garage door. The technician (Brian) showed up on time and was extremely knowledgable, He was very courteous and respectful the entire time , especially once he discovered I was a veteran and gave me a discount for serving our country which meant a great deal to me, so I salute Precision Garage Door and Brian Fisher(tech)for going above and beyond and a job well done!!!!!

- Frank Drennen

prompt friendly service. had a problem with my garage door opener which required a new part. Was fixed within the hour.

- Denise Merrill

I just wanted to tell James manager how wonder he is. He was very informative, he answered all my questions and even satisfied my husband questions. James is a great asset to your company and I just wanted his manager to know. Thank you very much.

- B Wilson

My experience with Precision was outstanding. I had an old garage door opener that was not working when I bought my home. I contacted the company to come out and repair it. The mother board needed to be replaced and decided to install a new unit. Ron was not only knowledgeable, but explained all the cost in a very professional manner. His work was excellent and I am very pleased to now have a working garage door. Over the years I have hired many companies to do work on my home and this was by far one of the most pleasant experiences. I would highly recommend Precision. Thank you!

- Dianne Webber

I am "repeat business", having had a new garage door installed in July 2012. I had no doubt Precision could again be of assistance on Wed., July 24, 2013 when I was unable to close the door, using a remote device. I appreciate James' help not only last week but also today, July 29, when he installed a new circuit board. Thank you!

- Susan Ahearn

This is a five star product, install and customer service. These doors are marvealous should have done it sooner, they look great and add value to my house. It's fun operating them since I don't have to lift and pull down the old ones again. Good customer service there was a live person on the other end of my inital call and follow up questions call. Thanks

- Dan Ciesielski

Great service and a great product. Reasonable price.

- Sean Smith