Garage Door Repair in Connecticut & Western MA Including Hartford, Waterbury & Springfield Areas - Page 43

Jeff Clark

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

5 stars . I'm thrilled. I had 2 new garage doors installed and 2 new openers . I couldn't be more pleased . The installer was great . I like when people know what they're doing and he was terrific. Took about 6 hours , he took all the old stuff away , and he made less noise than my 2 little dogs. Great job. I would highly recommend your company.

Antonia Bernard

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Dave was on time, knowledgable and professional. Dave went thru the instructions on how to program the key pad as well as suggesting the type of bulbs for the garage door device. I was very happy with Precision.

Shirley Pogodinski

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

When the appointment had to be changed, you called right away. Ed D. called and said he'd arrive at 3 and came on time. He did a terrific job and I would recommend your company to anyone who needs garage door work. Thanks for great service.

Sue ahern

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was done fast and the technician was very pleasant!! All in all percision is great!!!

Doreen Catterson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Consistently terrific service! I recently had a minor problem with my garage door- the technician was at my house within 2 hours on a Saturday (!), made the repair, fixed something else, and it was all done within warranty- no charge! I recommend this company highly and without reservation.

Sarah Calatayud

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I already submitted this same feedback directly to you on 7/21/17, in response to your emailed request for feedback. I also checked the box that said "please contact me immediately," but never got a call. It made me wonder if any of that feedback is read by anyone. If you ask for the feedback by email, you should read what people send back. If you offer a checkbox requesting immediate contact, you should provide immediate calls to those who check the box. Just some systems problems you should look into. But here's my concern: We were very pleased with the general "tune-up" performed for us on 9/13/16 ($288.95 - work order 3193073, work performed by Ron Lecours), which resulted in smoother and quieter operation, especially with the middle of our three doors, which gets the most use. We had never had the doors serviced, and we've been in the house since summer '07. You returned just under 3 months later (12/7/16) to repair a snapped torsion spring and both torsion lift cables (middle door - work order 3292207, work performed by Rolando Chaparro). The center bearing plate with bearing was replaced. This charge was $485.85 and included a 2-year warranty on parts and labor and a 1-year service fee. You returned on 7/19/17 (middle door again - work order 3656154, work performed by Dave Lanz) because the cable had come out of it's casing and was wrapping itself around the operator rail as the door was raising/lowering. Mr. Lanz, a lovely guy to deal with, reported the operator rail needed to be remounted because it had been shaking too much while the operator was in use, causing the problem. He needed to ask me if he could use one of the 2x8 boards in my garage to fashion a fix for this, which was fine. I was charged $409.00 for this, which included the residential service fee, 2 hours labor. No parts were replaced. Unfortunately, I could not tell this at the time Dave left, but there is a small gap now between the bottom of the garage door and the concrete. Enough for mice to crawl through, and we have unfortunately had (prior to this, not because of this) terrible mouse problems and car damage from them in the winters. We must have that gap eliminated. Although Dave said there was no problem with the 12/7 install of the center bearing plate, it seems something was not done properly, eventually causing the problem that needed to be fixed on 7/19. With a 2-year warranty on the labor that was performed on 12/7, shouldn't the 7/19 repair have been covered? And what exactly is a 1-year service fee? You can reach me to discuss at 860-970-5061. I would very much like to understand all of this better. I would love to give you an excellent review and spread your name to my Nextdoor.com network; but at this time, I can't do that. Thank you.

Rachel Gelinas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

What a great service? He came early and was done in 30 mins. Definitely would use your service again. Thank you

Missy Guccione

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ed was great. He was prompt and extremely knowledgeable and friendly. He made what seemed like a big deal to me a quick and easy fix. Would highly recommend him to fix anyone's garage.

Tammy Pleasent

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Outstanding service. The repair technician, Ed Dombrowski, was whip smart in determining the issue and fixed my broken springs right away. AAAA+++ service. Reasonable pricing.

Arthur Masi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

A great experience all around. Prompt scheduling of service, calls from the technician advising of his ETA, his professionalism, courtesy, and skill in completely the job quickly and without selling me stuff I didn't need made this a truly great experience.

William Emmons

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was sold a bill of goods that was nothing more than springs and new rollers for $600. Very good sales person but felt ripped off for parts that cost no more than $80.

Beverly Matthews

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Door spring broke. Called Thursday night and technician was there right in time per appointment Saturday. Ordered new doors with new garage openers. Very exciting!!

David Gilden

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician came within two hours of my call and fixed the problem. My only complaint is that the cost seemed high.

Rosemary Silkman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Both times you have service my garage door you have been great

Patricia Hale

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The installers were on time, installed the door perfectly, and cleaned up after themselves, taking my old door away. Exactly what I wanted.

Martha Newton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This is 3rd time I have had your service people to my home. I have been very pleased with them personally and the efficiency with which appointments are scheduled and kept. I would definitely recommend Precision to someone else, and return for any future garage door needs.

Benson Horowitz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The tech, Dan, was very knowledgable and helpful and I ordered two new doors to be installed in teo weeks.

Mary Swaykus

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service--on time, personable technician. Terrible price--$124 to replace a lost bolt!

Alex Pinero

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Awesome techs very knowledgeable did a great job I will highly recommend totally satisfied

James Galeas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your repairman was very knowledgeable and helpful. He went the extra mile and he was very professional. He was able to show up earlier and checked to see if that was okay. Awesome service. Thank you.

Jim Covino

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician, Davon, explained everything he was doing. He first resolved the immediate problem and then proceeded to check out and adjust any other potential issues.

Greg Orlik

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Another professional job done by Precision. Just had a new opener system installed and as usual the technician was a true professional! As long as I have a need for a garage, Precision will be there.

Ken Ludvinsky

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service as always

Susan Hastain

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

5-Star Customer Service. Knowledgeable, professional, and prompt. No need to shop anywhere else.

George Colon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very happy with the service and the care of your worker .great person Rolando

Ginny K'meyer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quality work. Quick and friendly techs. Dependable Service. And they'll stand by it, even if you screw up and don't tell them about a problem for months.

Ernest Marvin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Probably the most experienced service person I has e ever had show up. Very knowledgeable and helpful.

Dave Mias

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Dave and Mike arrived on time. Had four new springs put on doors. Very professional and pleasant to talk too. Doors are running as smooth as silk. Highly recommend!

Mary Bailey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Exceptional service, on time, very professional A+ service

Damian Humphrey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was prompt and courteous. He walked me through what needed to be fixed after his inspection and pricing was fair.