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about Precision Garage Door
Precision Garage Door of Connecticuthas received 2008 reviews, averaging 4.88 Stars:
Feeding Hills, MA
Madison, CT
arrived on time. He "fixed" garage door remote. One hour after he left, $139. later, it does not work.
- James Grosso
As the technician explained. Once you're looking at the electronics of an opener It's not exactly a science to troubleshooting. There simply are multiple potential causes for things like your remote not working. We typically try the least expensive route first -- while always recommending other avenue to pursue. We try very hard to solve customer issues the first time out, but sometimes it does take two trips. Like our voicemail said, we are more than willing to comeback out and continue troubleshooting your issue and would not charge another service call. We are sorry you feel you didn't have a good experience with us.
Hartford, CT
Technician arrived on time Excellent service provided Would definitely recommend
- Keith Timothy
Product:
Rocky Hill, CT
Very pleased with your service. You installed two new garage doors with openers about 18 months ago. Yesterday the cable came out of the spool. Brian, your service tech, came over today and fixed the problem. He was very professional and did a great job on this warranty service. Thanks for the great and timely customer service! Its great to deal with a company that stands by its work.
- Maryanne Lauria
New Haven, CT
Paul is a master at fixing what is broken. He not only fixed the problem we called about, but identified other issues with the garage door and corrected them. The door is fixed and runs perfectly and smoothly, something it hasn't done for a couple of years now, and that we thought was "normal". Thanks Paul!
- Sheran Simo
Canton, CT
don was amazing. extremely hard working and determined to solve our series of complex problems. (we have 3 garage doors, with three different motors and one was completely inoperable due to faulty wiring, plus they groaned, one was really slow and they generally needed a service). No small task. Don took it all in stride and solved the problem, he just left and they work extremely well. Thanks Don! the work took about 2.5 hours which sadly pushed his next apt and in turn may have had a knock on effect with other clients. I would definitely recommend to Precision not double booking their technicians so as to avoid but thats not don's fault, he was awesome! 10 out of 10!
- Neil Jamieson
Southington, CT
Not a good experience. The quote was extremely high. Called to cancel order twice but technician still came to the house. When told we reconsidered and that we called twice to cancel he was not surprised. Then asked for payment of a $99 service call charge which we did not know about- were told it was on the robo call before you set appointment - that is garbage as no dollar amount is said- needless to say we are using someone else
- Joe Ditunno
We are very sorry that you feel that we didn't communicate the service fee to you. We did go back and listen to the call and the customer service representative did mention the service fee twice and you gave the impression that you understood it. We did also check our phone log and could only find the one call to set up the appointment.
Simsbury, CT
Would highly recommend this company to others needing a garage door. A mistake occurred with my garage door (the wrong one came in). The company contacted me to inform me, resolved the situation and then had the correct door installed as soon as possible. I appreciated their honesty and communication around the issue. Don installed the door and did a great job. Friendly, knowledgeable and very hard working. I was originally told there would be 2 technicians sent to install this door, however he was the only one to install it. He worked extremely hard, took great care in getting the job done and done right. I appreciate the extra care and effort he took to get my door in correctly and to make sure I was comfortable with the way the hardware would look. Not all of the hardware was with the door when it was originally installed. Don came back another day to install the hardware and I was so comfortable with him and his quality of work, I had no issues having him do this work without me home. I think when things go a little wrong you can tell a lot about a company. I have only positive things to say about this company and the way their staff handled the minor hiccups during this order. This company stands behind their word, is polite, courteous, and I would not hesitate to use them again. Thank you for making this process an easy one.
- Amanda Nocera
Product:
Burlington, CT
Don Holden was outstanding in both demeanor and skill. I was really impressed with his knowledge and his timely work. I picked Precision because of the completeness of web page and ability to respond quickly with a repair technician. In my case the Saturday coverage was important because of the Monday holiday coupled with my inability to raise my double garage door.
- Michael Jaques
Product:
Madison, CT
It was a great experience. The service tech, Paul, called earlier in the day to confirm the schedule. He arrived on time, explained what needed to be done and had the parts on hand to finish the repair. I would use Precision again.
- Michael Roe
Sunderland, MA
Excellent service. Appointment was made quickly and efficiently, communication with the service technician was excellent, and the technician was on time. He diagnosed the problem (the garage door opener's transmission had broken) and made repairs and improvements (installed new garage door opener and keypad) quickly and the system works well. He was very helpful in showing how to operate it, giving me the manuals, and explaining how the warranty works. One of th best experiences I've ever had with service.
- Patricia Bianconi
Product:
Canton, CT
Don made our garage doors operate like they were brand new without replacing the motors and drive systems, saving us considerable money. Very well done.
- Rick Buggy
Manchester, CT
I was very pleased with the service I received. It was very easy to book an appointment and the technician arrived right in the middle of the promised window. He was able to quickly determine what was wrong with my garage door opener and then went out of his way to provide me with the costs of repair versus replacement so I could make a decision. I chose to replace it and within 2 hours the new one was in and working great. I wouldn't hesitate to call Precision again or to refer a friend.
- Meredith Durham
Product:
Amherst, MA
Great job, on time and no issues.
- Jeff Hausthor
Product:
Easthampton, MA
Fast, courteous, and expert service. Job was accomplished quickly, and the technician arrived when he said he would.
- Joseph Dimartino
Product:
Rocky Hill, CT
Great service . Great tech Brian Fisher. Knew his stuff & quickly repaired Our door on a Saturday morning in August. Will definitely recommend your company & ask for Brian if he is available.
- Jeffery Garrison
Product:
Vernon Rockville, CT
Well, I pushed the open button on my garage only to have one of my torsion springs crap out. I called Precision on Thursday, they scheduled an appointment for that Saturday with a time slot of 1pm-3pm. The techs, Paul and Vinny were at my door at 12:55pm. Paul looked at my garage, quickly diagnosed the issue and BOOM!!!! 20 minutes later my garage was good as new. These guys are very savvy when it comes to garage doors. They were very friendly and extremely professional. Vinny suggested I replace the pulleys as well and offered several options without any pressure. Now I have new springs and maintenance free pulleys. I will definitely go with Precision for my future garage door needs. Do not hesitate to call Precision for you garage door needs!!!!
- Angel Alicea
Product:
Hamden, CT
Highly recommended! Paul was very prompt and courteous. He explained everything up front and the quality of his work was outstanding. I would recommend asking for him if you call for a service. Thank you!!!
- Mario Ciccarini
Product:
Bolton, CT
Responded quickly and solved the problem
- Bob Clere
East Haddam, CT
Outstanding in every way. None better. Good value.
- John Turner
Columbia, CT
Tech was extremely professional & fast - really knew his 'stuff'! 5 Star
- Walter Crosby
Product:
Westfield, MA
Technician Don Holden answered all my questions, great service . would definitely recommend your company,(better than 5 star)
- Karen Metcalf
Guilford, CT
When I called to make the appointment, a woman told me the cost would be $99 for them to come out to our house, plus parts & labor. The technician Paul stopped by and did a really good job. He replaced both springs in approximately 30 minutes and the door is working great now. Paul told us before he started that our price would be $329. We thought it sounded high but went through with it anyway because he was already at our house and we needed the door fixed. We think the price was too high and that the woman on the phone is misleading with what she says it will cost. If it was $99 for them to come to our house and most of the door springs I see online cost between $20 - $60 for the set, that would mean the labor charge was $170 for a half hour. That will keep us from using them again.
- Pete Suits
We are sorry that you feel our prices are too high. We do know that Home Depot and Lowe's sell garage door spring for very low prices. The springs the big box stores are no better that contractor grade parts. They are designed to last 9,000 cycles and come with a 90-day warranty. Our springs are designed to last at least 30,000 cycles and are warrantied 1-year up to 5-years depending on the condition of the rest of the parts on your door. To compare the quality parts we use to those found at Home Depot or Lowe's just isn't fair -- apples vs. oranges. Also your price comparison doesn't include taxes, transportation and your time. Those all add up and when combined with the superior warranty, our knowledgeable staff and the customer support you get from Precision Door its a great value.
Product:
Westfield, MA
Definitely 5 stars. Don was very personable and professional. Repaired my double garage door. Knew the problem right away and wasted no time fixing it. I'd have him back in a second. Really know his stuff. Great job, overall good experience.
- Chris Langlois
Windsor, CT
Brian was prompt and on time. He's definitely the guy for the job. His personality speaks for itself. If I should ever need service again, please send Brian. Thank You !!!
- Connie Pinckney
Product:
Killingworth, CT
Great experience with Precision purchasing new garage doors. We originally got a quote from a big box store, who called our garage "strange" and made it seem that it was going to be a difficult job and would take a month before they would be installed. Called Precision and they were much more professional and knew they could do the job without a problem. And Ray arrived on time, was very friendly, did a wonderful job on our doors. We couldn't be happier and would highly recommend Precision to anyone!
- Kristen L
Product:
Amherst, MA
We just bought a new garage door from Precision Garage Doors and we were exceptionally pleased with the entire experience. The office person gave me all the information I needed to pick the door I wanted. i was given a date for a technician to come to look at the garage and give us a price. He reviewed all the options very carefully with us, and we chose one. A few days later, i changed my mind on the style and color of the dooe. I called the company and there was no problem with that. The door was fabricated and a technician came to install it within about two weeks from the original orer. The technician, Ray, was really competent, and very helpful in reviewing all the features, and how to use the keypad, remote etc. The icing on the cake was the senior citizen discount that was offered. All in all, very pleased with our experience with Precision Gatage doors.
- Mary Sayer
Product:
West Hartford, CT
The service-man was competent and professional. Highly recommended.
- Farhad Rassekh
Bristol, CT
Definitely 5 star. Ron did an excellent job.
- James Rhinesmith
Product:
Torrington, CT
Technician Don Holden was very polite and professional. He called ahead to let me know that he was running late. Don figured out what was wrong with my garage door opener, and quickly fixed the problem. I was very pleased with the work he performed.
- Peter Walukiewicz
(860) 269-4366
(860) 269-4366(860) 316-4123
(860) 316-4123(860) 910-4651
(860) 910-4651(860) 967-3192
(860) 967-3192(203) 901-1320
(203) 901-1320(860) 264-4150
(860) 264-4150(413) 623-4130
(413) 623-4130(413) 623-4132
(413) 623-4132License
CT License# 0624720
Great professional service; Don Holden came out and took care of the problem with ease. I would recommend this company to all my friends and family. Thank You Tom
- Tom Andrews