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about Precision Garage Door in:
Meriden | Middletown Area, CT
Precision Garage Door of Connecticuthas received 263 reviews, averaging 4.89 Stars:
Westbrook, CT
Product:
Southington, CT
I called your company based on a web search and was happy that I did!!! Sadly I called your company to fix my garage door after slamming my finger in the garage door. Sadly I ended up with stitches and a broken finger and after explaining my problem to your staff she did what she could do to get my issue resolved as quickly as possible. I should have had to wait 3 days before a technician was able to service my garage but thankfully she had my garage serviced the next day!!! The technician was well versed on my issue and was very professional, courteous and a pleasure to deal with????????. I highly recommend your company for anyone looking for a garage company that has the above qualifications. Trust me you won't be disappointed!!
- Tina S
Product:
Meriden, CT
I was very impressed with the service. The technician Rolando was very courteous and arrived in a timely manner and finished the job within an hour.
- Daniel Fox
Product:
Killingworth, CT
Hello, I am a senior citizen on a fixed income; my technician was Ron LeCours. He did a fantastic job, explained his findings, and detailed the options clearly. He deserves an A+++ (give him a free Thanksgiving Turkey - he deserves it). All work was completed as indicated and in a timely manner. Sometime in the next 2-3 years I will budget for a new door - because of Ron's professionalism and insight I will call you folks. I am very happy AND so is my wife. Thanks to Ron, a 5-star rating for my work, Best, Allyn B. Chase
- Allyn Chase
Product:
Southington, CT
I chose precision because on line they came highly recommended. And when Rolando showed up he was early and incredibly polite. He was professional and was in and out within an hour. I will absolutely use them again.
- Jonathan Coachman
Product:
Meriden, CT
Called to let me know they were coming. They showed up on time and ready to perform the service. Their truck was pretty dingy and dirty but their staff was first rate. The did the job in a very professional manner and the pricing was fair and honest. They noticed the door was fairly old and suggested a new door with all new hardware. That wasn't in the cards for me that day but there was no problem. They installed 2 new torsion springs...a job that is anything but DIY! Tested everything and fixed some other problems with loose or missing screws in the door. They were out of here in under an hour. Great company! Great service! They should wash the truck more often...not that I'm hung up on this but visually it's appearance does not connote the quality of this firm. Highly recommended!
- Sandy Duffy
Thanks for your review and business. I have spoken to the tech and he will be more diligent about washing his van.
Product:
Middletown, CT
Paul Haney immediately recognized what the problem was, and installed a new spring in less than 30 minutes. It was the day before a holiday weekend, and it was wonderful experience.
- Stephanie Johnson
Madison, CT
I was very impressed with the service provided by Rolando Chaparro from Precision Door Service. Rolando arrived at my house in Madison (CT) right at the beginning of window of time provided by the company. He explained to me all the options that I had to service my two doors. I would strongly recommend Rolando and I will definitely contact him and Precision Door Service in the future for any needs with my doors.
- Yannick Jacob
Product:
Meriden, CT
When you could not make the arrival window, I was called with an explanation. When on site, the repair job was done in a professional manner with several updates as to alternatives. Was pleased with overall experience and would both use and recommend you. Thanks for a great job
- Joe Nappi
Product:
Cheshire, CT
It was easy to schedule an appointment online. Even though the technician Brian had truck problems, he still arrived within the time promised. He immediately diagnosed the problem and fixed it in very short order for the amount he quoted. I would definitely recommend Precision Door of Connecticut.
- Susan Dodds
Meriden, CT
Excellent Service - Knowledgeable Tech who explained the process thoroughly. He went over all the options, provided input based on the situation and was diligent in his work. Great experience overall.
- Alan Oeschger
Product:
Wallingford, CT
Paul came the same day I called. Was friendly and efficient.
- David Maclary
Middletown, CT
After a few back and forths on the weekend Precision was able to get someone over to our house on Saturday to fix the coil that snapped and was not allowing us to open the garage at all. Paul was excellent!
- Jon Reardon
Product:
Meriden, CT
Our garage door opener broke and I called your company on thursday afternoon. The technician came to our home on Friday and repaired the problem. Service was efficient and very professional. Took time to explain the problem and answered all our questions. We would definitely use your company again. Thank you for the prompt service
- Karen and john Gianatti
Wallingford, CT
Garage door was stuck at 8am and fixed by noon. I found your ad in the yellow pages and Paul Haney was the technician - I loved his enthusiasm - tomorrow is his birthday and he'll be 48 having been a professional for 32 years. I hope there are young people out there who will follow in these footsteps and enjoy their job, and give as great service as Paul did. You have my highest recommendation
- Joan in Wallingford
Product:
Southington, CT
Very satisfied with visit today. Gary was such a nice guy, very down to earth, very knowledgable and informative. We will definitely use your company in the future for reapirs and new doors when needed.
- Nancy Cannatelli
Berlin, CT
Don Holden was assigned to my door today. Professional mechanic. Called me ahead of time and showed up when he said he would. (That is rare these days.) Got the job done in a timely manner. you can tell this guy has been around overhead doors for a while just by watching his routine. Door runs like a Swiss watch. And he cleaned up after himself as well. Cost was a bit pricey, but I guess you get what you pay for. Would def. recommend this company to others.
- Frank Mag
Southington, CT
My appointment was scheduled for between 1 & 3 and Paul called me at 1:09 saying he'd be there in a few minutes. He was at our home by 1:15, was courteous, affable and a general pleasure to meet. He assessed the situation gave me the exact price before he started the work. He knew his business, had the door's springs replaced and new weather stripping along the bottom installed in less than an hour. I highly recommend Paul and Precision for your garage door needs!
- Ted Belales
Product:
Madison, CT
Excellent and fast service my thanks
- Donna Larkin
Madison, CT
arrived on time. He "fixed" garage door remote. One hour after he left, $139. later, it does not work.
- James Grosso
As the technician explained. Once you're looking at the electronics of an opener It's not exactly a science to troubleshooting. There simply are multiple potential causes for things like your remote not working. We typically try the least expensive route first -- while always recommending other avenue to pursue. We try very hard to solve customer issues the first time out, but sometimes it does take two trips. Like our voicemail said, we are more than willing to comeback out and continue troubleshooting your issue and would not charge another service call. We are sorry you feel you didn't have a good experience with us.
Southington, CT
Not a good experience. The quote was extremely high. Called to cancel order twice but technician still came to the house. When told we reconsidered and that we called twice to cancel he was not surprised. Then asked for payment of a $99 service call charge which we did not know about- were told it was on the robo call before you set appointment - that is garbage as no dollar amount is said- needless to say we are using someone else
- Joe Ditunno
We are very sorry that you feel that we didn't communicate the service fee to you. We did go back and listen to the call and the customer service representative did mention the service fee twice and you gave the impression that you understood it. We did also check our phone log and could only find the one call to set up the appointment.
Madison, CT
It was a great experience. The service tech, Paul, called earlier in the day to confirm the schedule. He arrived on time, explained what needed to be done and had the parts on hand to finish the repair. I would use Precision again.
- Michael Roe
Guilford, CT
When I called to make the appointment, a woman told me the cost would be $99 for them to come out to our house, plus parts & labor. The technician Paul stopped by and did a really good job. He replaced both springs in approximately 30 minutes and the door is working great now. Paul told us before he started that our price would be $329. We thought it sounded high but went through with it anyway because he was already at our house and we needed the door fixed. We think the price was too high and that the woman on the phone is misleading with what she says it will cost. If it was $99 for them to come to our house and most of the door springs I see online cost between $20 - $60 for the set, that would mean the labor charge was $170 for a half hour. That will keep us from using them again.
- Pete Suits
We are sorry that you feel our prices are too high. We do know that Home Depot and Lowe's sell garage door spring for very low prices. The springs the big box stores are no better that contractor grade parts. They are designed to last 9,000 cycles and come with a 90-day warranty. Our springs are designed to last at least 30,000 cycles and are warrantied 1-year up to 5-years depending on the condition of the rest of the parts on your door. To compare the quality parts we use to those found at Home Depot or Lowe's just isn't fair -- apples vs. oranges. Also your price comparison doesn't include taxes, transportation and your time. Those all add up and when combined with the superior warranty, our knowledgeable staff and the customer support you get from Precision Door its a great value.
Product:
Killingworth, CT
Great experience with Precision purchasing new garage doors. We originally got a quote from a big box store, who called our garage "strange" and made it seem that it was going to be a difficult job and would take a month before they would be installed. Called Precision and they were much more professional and knew they could do the job without a problem. And Ray arrived on time, was very friendly, did a wonderful job on our doors. We couldn't be happier and would highly recommend Precision to anyone!
- Kristen L
Product:
Old Saybrook, CT
Went to Sears and purchased a garage door opener which your installer put in. He was very good and reliable.
- Jim B
Meriden, CT
Came right away - had everything with him to complete the job quickly and correctly. Tested everything before leaving. Would definitely use them again
- Brad Tafel
Product:
Southington, CT
What can I say,courteous,professional and quick. Brian explained the entire process including cost and installation. Your internet coupon was especially helpful.. Art Taylor
- Arthur Taylor
Old Saybrook, CT
Paul and Vin (new guy) were wonderful. My garage door was not going down properly. They corrected the problem and then showed me how to solve the problem myself. They were VERY cooperative and pleasant. It was almost like talking to friends.
- Joe Breindel
Clinton, CT
The service was performed professionally.
- Charles Koelle
Southington, CT
Paul was my technician. Called on time, came on time, made great recommendations, came on a Saturday, and price was fair. Thank you.
- Michael Callahan
Product:
(860) 269-4366
(860) 269-4366(860) 316-4123
(860) 316-4123(860) 910-4651
(860) 910-4651(860) 967-3192
(860) 967-3192(203) 901-1320
(203) 901-1320(860) 264-4150
(860) 264-4150(413) 623-4130
(413) 623-4130(413) 623-4132
(413) 623-4132License
CT License# 0624720
Ron did a wonderful and efficient job in replacing an old motor and drive, with all the controls. Works like a champ! Thanks.
- Kenneth Oglesby