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Read what people are saying
about Precision Garage Door in:

Granby | Simsbury Area, CT

Precision Garage Door of Connecticut
has received 73 reviews, averaging 4.86 Stars:
Review:

Would highly recommend this company to others needing a garage door. A mistake occurred with my garage door (the wrong one came in). The company contacted me to inform me, resolved the situation and then had the correct door installed as soon as possible. I appreciated their honesty and communication around the issue. Don installed the door and did a great job. Friendly, knowledgeable and very hard working. I was originally told there would be 2 technicians sent to install this door, however he was the only one to install it. He worked extremely hard, took great care in getting the job done and done right. I appreciate the extra care and effort he took to get my door in correctly and to make sure I was comfortable with the way the hardware would look. Not all of the hardware was with the door when it was originally installed. Don came back another day to install the hardware and I was so comfortable with him and his quality of work, I had no issues having him do this work without me home. I think when things go a little wrong you can tell a lot about a company. I have only positive things to say about this company and the way their staff handled the minor hiccups during this order. This company stands behind their word, is polite, courteous, and I would not hesitate to use them again. Thank you for making this process an easy one.
Amanda Nocera
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Don made our garage doors operate like they were brand new without replacing the motors and drive systems, saving us considerable money. Very well done.
Rick Buggy
Service Provided:
Garage Door Repair
Review:

Appt. was quickly scheduled for me when the garage door cable had snapped. Service person was scheduled for a 5-7pm time frame and arrived a few minutes before 5! Efficient service. Thanks so much!
Nora Goeler
Service Provided:
Broken Garage Door Spring Repair
Review:

I scheduled a consultation with a rep from Precision, Paul H., He called ahead of time to let me know he was running late. Very much appreciated. He showed up and provided me with estimates to replace the doors and to repair them. I decided on refurbishing the doors hardware, cables, rollers and springs. Made an appointment for two days later. Paul returned on time and did the work in a timely manner. The doors work great and are the quietest they have been in the 20 years I have owned the house. The cost was not inexpensive, but considering it is an investment that I use daily, I think in the long run I will continue to be glad I had the work done. Paul is the consummate professional. He could teach classes on how to service customers.
Peter Fortier
Service Provided:
Garage Door Repair
Product:
Springs
Review:

4.5 stars. Friendly, courteous and helpful. Definitely would call precision again.
Louis Daniels
Service Provided:
Garage Door Opener Repair
Review:

The service was excellent. The technician was on time, very polite and did a great job. However, I was initially charged $479 to replace two torsion springs, and the job took at most one hour. The service call costs $99 and isn't waved if the work is done and labor is $80/hour. Based on google searches a typical charge for a job like this should have been about $300. When I called the manager was very nice and knocked off $30 plus she said the technician made a mistake and wrote that the warranty is one year when it should be five. My only disappointment was the cost. At $449 less one hour of labor I effectively paid $369 for two springs which go for about $42/each at home depot and come with a one year warranty. That's quite a mark up on parts.
Robert Kubarych
A Response from: Walt Arvin

Thank you for your business and thank you for this review. We do try to price competitively, however, we will never be as cheap as Home Depot. In fact my cost for the springs we use are more than what I could buy them at Home Depot. The reason is simple... Home Depot buys and sells the cheapest springs they can find. The fact that we can warranty our springs for 5 times as long as Home Depot should be a sign as to the quality of our parts. Something else you haven't factored into your equation is the cost of shipping and taxes (that you would have had to pay Home Depot)... remember we brought the parts to you!

Service Provided:
Garage Door Repair
Review:

The technician arrived on time and quickly replaced the spring. Very nice fellow and good work. Our home is for sale and the scheduler worked to get the work done in 24 hours vs. several days of waiting.
mary
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

My garage door opener bit the dust on a Friday afternoon. By noon on Saturday, I had a new one. The service was absolutely fantastic and I highly recommend them for all of your garage door needs.
Laura Haynes
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Did not see advertising. Called you because you were out in December was hoping that the work in December would have been gaur rented but it was not and had to pay again for the same problem 10 weeks later
Geoff Graham
A Response from: Walt Arvin

Thank you for your comments and business. Our records indicate that the first time we came out to your house you had an issue with your safety eyes -- they were not aligned and as a result the door would not close properly. We also suggested other work as your pulleys were starting to split and was grabbing the cables -- causing the door to not close properly. The second time we came out the door was having issues due to the pulleys. We fixed that issue.

Service Provided:
Broken Garage Door Spring Repair
Review:

Excellent customer service from setting up the appointment to the day of service. Would recommend to others for future service.
Joe Kelleher
Service Provided:
Garage Door Repair
Review:

Ron did a great job, he is very professional and polite.
Vanessa Tran
Ron Lecours Service Provided:
Broken Garage Door Spring Repair
Management:
Review:

Snow storm or not.......even though my garage door wouldn't work.....Precision did!!!!!!! My garage door opener was 17 years old and decided to call it quits( of course it decided not to work during the snow storm when I needed it most). No other company braved the weather. We had technician Brian Fisher. Brian installed our new unit without a hitch, expeditiously and professionally. Brian explained the whole system and showed why Precision deserves 5 stars, which I should mention I dont give out lightly!!!! Thanks for the rapid response!!!
Larry Morris
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

The technicians came a few minutes before 11 a.m. and completed their work within the timeframe. They appeared to be very capable and fixed our problem without issue. I would highly recommend them to another person.
Laura Nimchek
Ron Lecours Service Provided:
Garage Door Opener Install
Product:
Springs
Management:
Review:

Excellent service --- very professional and done within two hours!!! James Harris is a well versed technician, professional!!!! He was very helpful, explained all aspects of the new openers, set everything up and even Have set up the car opening system too!!! No complaints at all.
Michael Soderlund
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Review:

Install was done well and the technician was pleasant and efficient. I appreciate good service.
Virginia Earl
Service Provided:
Garage Door Opener Install
Review:

the job was done quickly and efficiently and on a very short notice. very happy with service and results.
Mark Shapiro
Ron Lecours Service Provided:
Garage Door Repair
Management:
Review:

Your service man was polite and very efficient.The cost was a little high,but the service was very satisfactory.
Dennis Marinelli
Service Provided:
Garage Door Repair
Review:

Very satisfied..
Arthur Levine
Ron Lecours Service Provided:
Broken Garage Door Spring Repair
Management:
Review:

Super job! Thanks
Tom M
Service Provided:
Garage Door Repair
Review:

Pricey but the service was good both on the phone and by the tech.
Joe Lostowski
A Response from: Walt Arvin

Your springs were rather large (for your large heavy door). We did provide 4 times the average repair warranty as well.

Ron Lecours Service Provided:
Broken Garage Door Spring Repair
Management:
Review:

We needed a quick repair for our garage door. Surfing through the web I found Precision. The best find yet. They were quick to come and repair my door so I could close it until the new door arrived. The new door we purchased costs less than the big box stores, and it was better quality. The VERY BEST thing about Precision was their customer service, on Saturday late afternoon we had an emergency and James came out within the hour and fixed everything. You will never get better customer service anywhere else. I give Precision a A rating
Fran Brooks
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
Review:

Quick service - could have come same day I called but agreed to a couple of days out. Impressed with the appointment making process and very very good communication about when they were coming. Tech took care of the issue quickly, and had some suggestions on how to take care of the rails, etc. Would recommend and if I have issues will call again.
Phil Hennig
Ron Lecours Service Provided:
Garage Door Opener Repair
Management:
Review:

Happy to have done business with you. All the way down the chain (customer service rep to technician) I had a pleasant experience. Thank you!
Carol M
Service Provided:
Broken Garage Door Spring Repair
Review:

Excellent, excellent service! Speedy service and courteous explanations! Thank you!!
Rachel F.
Ron Lecours Service Provided:
Broken Garage Door Spring Repair
Management:
Review:

Ray did a great job installing my doors. They look great and work wonderfully. I am very satisfied with my purchase and the service I received.
Tom K
Service Provided:
Install Garage Doors
Review:

Jimmy did a great job. Thanks!
Wendy A
Service Provided:
Garage Door Opener Install
Review:

Thank you. You serviceman showed up 10 minutes early and had my opener working within 30 minutes. I am extremely happy that I didn't need to buy a new one!
William C
Service Provided:
Garage Door Opener Repair
Review:

Duane is a hard worker and great company representative. I appreciate your company's quick response and will highly reccommend you to all my friends.
Sue F
Service Provided:
Garage Door Repair
Review:

Ray was very professional and did a great job installing our new doors. He spent time reviewing everything with me so I could maintain the doors "forever". Ron the salesman was wonderful as well. This was a very good experience.
Carol J
Service Provided:
Install Garage Doors
Review:

Excellent service!
Ken L
Service Provided:
Garage Door Repair
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