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about Precision Garage Door
Precision Garage Door of Connecticuthas received 2008 reviews, averaging 4.88 Stars:
Southington, CT
Windsor Locks, CT
Quality professional who is down to earth & easy to deal with. Also had good things to say about his employer.
- Scott Jameson
Portland, CT
The good review is for Chet. Chet was excellent. Precision came out 1 year ago (different repairman) and did new cables, rollers etc. The equipment they replaced failed after one year causing my door to be inoperable. I was not impressed with this at all. However, Chet came and fixed the issue on warranty and was very pleasant and helpful. Thanks Chet
- Anthony Miele
Thank you for being a loyal customer. As Chet (our technician) informed you at your warranty appointment, the part that failed was the weakest "link in the chain" a $5 part that connects the cable to the spring. We not only replaced that part, but also replaced the cable and springs, to make sure everything was 100% in working condition -- all at no cost (we waived the service fee since it had only been a year since we originally did the work). We also offered you an immediate appointment, but you requested a specific date, which we were able to accommodate. We are extremely sorry that you feel we didn't live up to our original promise. We provide a warranty just for the reason that parts do fail. We believe that you should judge a company based on how it handles issues -- how could we have handled this differently... in a way that would have make you feel that we lived up to your expectations?
Windham, CT
Chet was very professional and did a great job.
- Carolyn Lebeau
Manchester, CT
Chet was very knowledgeable and professional. Provided valuable information and was on time. Thank you!
- Kevin Moriarty
Southington, CT
Jesse did a great job.
- Nancy Shea
Product:
Simsbury, CT
Honest and great service
- Charles Hansell
Avon, CT
I personally think I was oversold on the work they did. $700 and half hour later...when all I really needed was a pulley replaced. Oh well. Update from customer 4/22/20: The GM called to explain the detail behind fixes that were required to make my door function "as new" once again. I now better understand why the work cost what it did and am satisfied with the result.
- Adam Teff
Chicopee, MA
We had used Precision six before and were quite satisfied. Today we called for a needed repair in the morning. The technician came the same afternoon and promptly did an excellent job.
- Elizabeth Brennan
Glastonbury, CT
I was having a problem changing my code on my recently installed garage door opening system. When I called Precision, I was immediately connected to a person. After I explained the situation, I was told that no technicians were available until the following day from 3 to 5pm. That did not make me very happy, but I took the appointment. Chet from Precision texted me his photo and then called me three hours early to see if I was available within 30 minutes. I agreed and within 15 minutes of his arrival, he had checked out the whole system and patiently explained and walked me through how to change my security code. Precision is the best!
- Janice Smith
Farmington, CT
Chet was excellent. Fixed our door and provided nice info on considerations for the future. Thank you!
- Sean Rourke
Mansfield, CT
The technician was knowledgeable and informative. While I did not purchase a product, I would consider doing so in the future.
- Amy
Longmeadow, MA
Quick response to initial call and scheduling an appointment. Tech was prompt and efficient. Explained what was needed and afforded choices. Once choice was made he was efficient and did a great job.
- Patrick Gibson
Manchester, CT
Service was excellent. Chet did a great job. Am extremely pleased with results.
- Lou Georgian
Milford, CT
On time, professional, and courteous. Fully explained work and operation of new unit. Cher was very good at what he did.
- Jim Page
Bolton, CT
Over the weekend, one of the springs on my garage door snapped. I called this morning at 10:25. They scheduled me between11am and 1pm. I then received a text indicating Chet would be the serviceman. Ten minutes later, Chet called to say he'd be here by 11am, and he was. He thoroughly went over all my options, then quickly completed all the work.
- T Gent
Chicopee, MA
Found them on line They were very professional and explained everything they were going to do.
- Susanne Senecal
Simsbury, CT
Excellent job! New garage doors and hardware were installed. Technician was very professional and very friendly. The price was very fair, as well. Great experience.
- Djemal Araniti
Longmeadow, MA
Technician Rich Netto was excellent. He was on time and extremely efficient. Identified the problem with the door and proposed a fix while taking cost into consideration. And then he fixed the door immediately. Very happy with the service and would absolutely recommend.
- Kara Barker
Middlebury, CT
Ed was fantastic and efficient. I was pleased that he was able to fix my door on the spot.
- Colleen Mckirryher
Southbury, CT
Big shout out to Ed! Ed was very professional and courteous. Great communication as it was great to talk to him. Fixed my spring in no time. Thank you Tim (Mac)
- Tim McKernon
Longmeadow, MA
Called one morning to get a quote on replacing our garage door openers. By the end of that day, I had new openers installed and all new hardware that had my garage doors running like brand new. Rich was amazing, explaining all the options, giving recommendations, as well as staying after to make sure I fully understood how it all worked. Materials used were top notch, couldn’t be happier with the service Precision provided.
- Trevor McEwen
Service Provided:
Product:
Technicians: Rich N
West Haven, CT
Excellent. On time. Quick and knowledgeable.
- Rich Raucci
South Windsor, CT
Arrived same day for spring replacements. He was courteous and professional and the pricing was very reasonable. Thanks again.
- Cak
Southington, CT
Chet was very good Explained all my options. Fast Polite. Very good
- Chris Howard
East Granby, CT
excellent work for a difficult job
- Steve Vitti
Oxford, CT
The professional attitude of your web sight.
- Martha Lubowiecki
Vernon, CT
We were very happy with the immediate response to our request for a service call. Ed came out the following morning at 7 AM, and by 815 our garage door was once again functioning fully. We were sure we were going to have to replace a lot more parts than it ended up needing. Ed was very professional and helpful. Highly recommended!
- Carol Grasis
Coventry, CT
Excellent service, great communication and very friendly. Highly recommended!
- John Tiberio
Glastonbury, CT
Service was quick and efficient.. Technician was polite and knowledgeable.. We will definitely be repeat customers..
- Maria Correa
(860) 269-4366
(860) 269-4366(860) 316-4123
(860) 316-4123(860) 910-4651
(860) 910-4651(860) 967-3192
(860) 967-3192(203) 901-1320
(203) 901-1320(860) 264-4150
(860) 264-4150(413) 623-4130
(413) 623-4130(413) 623-4132
(413) 623-4132License
CT License# 0624720
Very professional and efficient work. Ed did a great job, explained exactly what he was going to do .. and did it! Completed the repair in 30 minutes.
- Ed Flanagan