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about Precision Garage Door
Precision Garage Door of Connecticuthas received 2014 reviews, averaging 4.88 Stars:
Torrington, CT
Clinton, CT
Brian was very helpful, very professional, and very pleasant.
- Jennifer
Chaplin, CT
James is an asset to your company. Give him a raise! My door works better than new. Thank you sooo much!
- Linda W
Windsor, CT
Service prompt and efficient; part quality explained; 7 year warranty a plus.
- Kenneth L.
Hartford, CT
Scott arrived late (he did call to tell me he was running 30 minutes behind, but showed up almost a hour late). He fixed the door and it is working like new. He seemed to be in a rush to get to his next job and left some trash behind. All in all I'd say pretty good service, but needs some work compared to the other reviews I read.
- Glenn
I am sorry that we did not fully live up to your expectations. Scott was certainly in a hurry (his previous job took him substaintially longer to complete than he anticipated). He should have treated you as if you were the only thing on his schedule once he got to your house, however. We have spoken to him about this situation and he understands what is expected from him in the future. Thanks you for your comments.
Avon, CT
Technician showed up a little late, but otherwise did a great job. Explained everything and got the door working right.
- Sam N
Waterbury, CT
Good service but a bit too pricey!
- Bob A
Thank you for your feed back. As I mentioned on the phone, we provide the best parts and warranty. We completely rebuilt your door and provided you a 7 year warranty -- new doors typically only come with a 1 year warranty on the parts. We stand behind our work and parts and will be happy to come out and repair your door within the next 7 years with no charge for parts or labor.
West Avon, CT
Thank you. Brian did a wonderful job and explained everything to me. This was a very pleasant experience.
- Ken E
Middletown, CT
Would recommend Ron and the company to others. You guys know what excellent service is all about!
- Brad J
Meriden, CT
Brian was terrific. I highly reccommend him and your company!
- Sandi O
Durham, CT
Would recommend to others. Knows what service excellence is all about.
- Kenneth E.
Vernon Rockville, CT
The service could not have been better. Ray was a consummate professional: worked hard and steady; pleasant, courteous; explained everything; cleaned up the area better than it started! The doors are quiet and high quality.
- Steve & Nancy B.
Essex, CT
Great attitude and customer service
- Frank B
Plainville, CT
Excellent Service!
- Carrie G
Enfield, CT
Very competent and pleasant!
- Richard W
Willimantic, CT
James did a great job. A++
- Matt B
Simsbury, CT
Ron did an excellent and very efficient job of assessing the problem and doing the work. He answered all questions very clearly. Thank you!
- Susan L.
Lebanon, CT
We were extremely pleased with the quality of product and service that we received from Precision Door. The installer was very knowledgeable and friendly. The work was completed in a professional manner. Jimmy (the sales man) was very knowledgable and pleasant as well. We are very happy with our new garage door and opener â?? it looks great and works flawlessly. We highly recommend Precision Door!
- Bud G
Chester, CT
Excellent Service. Thank you!
- Elisabeth G
Bozrah, CT
James arrived 45 minutes early. Installed 2 openers with remotes and keypads in 2 hours. He was friendly and answered all my questions and showed me how the remotes worked. He did a great job cleaning up when he was finished. Very happy w/James
- Bill S
Wethersfield, CT
Ron was an excellent technican, very knowlwdge and skilled. Your company's response to our needs was quick and well done. Thanks!
- Lawrence S
Essex, CT
Great attitude and customer service!
- Frank B
Waterbury, CT
I'm sure people are quick to complain when they are not satisfied, but I want to take this opportunity to say thank you and to tell you how pleased I am with the service your company and James provided. You guys were at my house with 3 hours of my initial call and fixed the problem with 45 minutes of arriving at the house. James provided a very clear explaination of what was wrong with my door and gave me several options from which to choose from. I am very pleased with my purchase and want tell tell you that my door has never work this well and sounded so quiet. Fantastic job all around! Thank you and James.
- John M
Windsor, CT
You came out to overall both of my doors and replaced both operators. Your technician was very pleasant and did what I thought was a terrific job. Unfortunately within a couple days one of the bolts that fasten the opener to the door wasnâ??t tightened hard enough and fell off. I called you that following Sunday and spoke to one of the customer service reps. I was very disappointed to find out that you could not come out that day and that I would have to wait until Monday. After speaking with your manager Paul (on Sunday afternoon) I was informed that the Sunday Technician was having mechanical issues with his van and that you did not have a back-up technician available. I did get the first available appointment that Monday. Your technician came out and reattached the opener and apologized for his error. I also received a follow-up call from the owner (Walt) who sounded sincere when he stated how sorry he was that my experience with his company caused frustration and how much the company prides itself in providing first rate customer service and that you try to learn from every instance where you fall short. I can honestly say that after a rough start you showed who they really are â?? a company that makes every effort to make things right. Thank you and I will certainly use you again.
- Rick P
As the customer stated, we did not live up to our work quality and customer service standards. This was a huge disappointment to us. We take great pride in achieving these goals (when we do) and take to heart our failures when we do not. We have upgraded the nuts and bolts we use to fasten the J-Bars (this was the issue for this customer) and now use nylon lock nuts which are designed to never come unfastened. We welcome all comments even those that are not exactly what we want to hear.
East Glastonbury, CT
My new door looks great and is very quiet. I love it!
- Jennifer E
New Britain, CT
Wonderful service. The new garage door looks great and is so quiet I check to make sure the door is closed after I push the button on my way in the house. I can't believe I lived with such a loud garage door for so many years. These guys did everything they said they would. I have already reccommended the company to a couple friends!
- Tom G
Granby, CT
Excellent service. We liked that weekend service did not cost anymore. The service technician was very efficient. He repaired our garage door in less than 30 minutes and fully explained everything. I now know quite a bit about garage doors... wow!
- Sue K.
East Granby, CT
Great job. Thanks!
- James K
Colchester, CT
Very pleased with your company
- Chris H.
Colchester, CT
Very please with your company.
- Chris H.
(860) 269-4366
(860) 269-4366(860) 316-4123
(860) 316-4123(860) 910-4651
(860) 910-4651(860) 967-3192
(860) 967-3192(203) 901-1320
(203) 901-1320(860) 264-4150
(860) 264-4150(413) 623-4130
(413) 623-4130(413) 623-4132
(413) 623-4132License
CT License# 0624720
Ron was wonderful. He explained everything and gave me several options to chose from. I went with a rebuild as the warranty seems very good. Thanks for your help
- Arpin