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about Precision Garage Door
Precision Garage Door of Connecticuthas received 2008 reviews, averaging 4.88 Stars:
Waterbury, CT
Thank you for your feed back. As I mentioned on the phone, we provide the best parts and warranty. We completely rebuilt your door and provided you a 7 year warranty -- new doors typically only come with a 1 year warranty on the parts. We stand behind our work and parts and will be happy to come out and repair your door within the next 7 years with no charge for parts or labor.
West Avon, CT
Thank you. Brian did a wonderful job and explained everything to me. This was a very pleasant experience.
- Ken E
Middletown, CT
Would recommend Ron and the company to others. You guys know what excellent service is all about!
- Brad J
Meriden, CT
Brian was terrific. I highly reccommend him and your company!
- Sandi O
Durham, CT
Would recommend to others. Knows what service excellence is all about.
- Kenneth E.
Essex, CT
Great attitude and customer service
- Frank B
Vernon Rockville, CT
The service could not have been better. Ray was a consummate professional: worked hard and steady; pleasant, courteous; explained everything; cleaned up the area better than it started! The doors are quiet and high quality.
- Steve & Nancy B.
Plainville, CT
Excellent Service!
- Carrie G
Enfield, CT
Very competent and pleasant!
- Richard W
Willimantic, CT
James did a great job. A++
- Matt B
Simsbury, CT
Ron did an excellent and very efficient job of assessing the problem and doing the work. He answered all questions very clearly. Thank you!
- Susan L.
Lebanon, CT
We were extremely pleased with the quality of product and service that we received from Precision Door. The installer was very knowledgeable and friendly. The work was completed in a professional manner. Jimmy (the sales man) was very knowledgable and pleasant as well. We are very happy with our new garage door and opener â?? it looks great and works flawlessly. We highly recommend Precision Door!
- Bud G
Chester, CT
Excellent Service. Thank you!
- Elisabeth G
Bozrah, CT
James arrived 45 minutes early. Installed 2 openers with remotes and keypads in 2 hours. He was friendly and answered all my questions and showed me how the remotes worked. He did a great job cleaning up when he was finished. Very happy w/James
- Bill S
Wethersfield, CT
Ron was an excellent technican, very knowlwdge and skilled. Your company's response to our needs was quick and well done. Thanks!
- Lawrence S
Essex, CT
Great attitude and customer service!
- Frank B
Waterbury, CT
I'm sure people are quick to complain when they are not satisfied, but I want to take this opportunity to say thank you and to tell you how pleased I am with the service your company and James provided. You guys were at my house with 3 hours of my initial call and fixed the problem with 45 minutes of arriving at the house. James provided a very clear explaination of what was wrong with my door and gave me several options from which to choose from. I am very pleased with my purchase and want tell tell you that my door has never work this well and sounded so quiet. Fantastic job all around! Thank you and James.
- John M
Windsor, CT
You came out to overall both of my doors and replaced both operators. Your technician was very pleasant and did what I thought was a terrific job. Unfortunately within a couple days one of the bolts that fasten the opener to the door wasnâ??t tightened hard enough and fell off. I called you that following Sunday and spoke to one of the customer service reps. I was very disappointed to find out that you could not come out that day and that I would have to wait until Monday. After speaking with your manager Paul (on Sunday afternoon) I was informed that the Sunday Technician was having mechanical issues with his van and that you did not have a back-up technician available. I did get the first available appointment that Monday. Your technician came out and reattached the opener and apologized for his error. I also received a follow-up call from the owner (Walt) who sounded sincere when he stated how sorry he was that my experience with his company caused frustration and how much the company prides itself in providing first rate customer service and that you try to learn from every instance where you fall short. I can honestly say that after a rough start you showed who they really are â?? a company that makes every effort to make things right. Thank you and I will certainly use you again.
- Rick P
As the customer stated, we did not live up to our work quality and customer service standards. This was a huge disappointment to us. We take great pride in achieving these goals (when we do) and take to heart our failures when we do not. We have upgraded the nuts and bolts we use to fasten the J-Bars (this was the issue for this customer) and now use nylon lock nuts which are designed to never come unfastened. We welcome all comments even those that are not exactly what we want to hear.
East Glastonbury, CT
My new door looks great and is very quiet. I love it!
- Jennifer E
New Britain, CT
Wonderful service. The new garage door looks great and is so quiet I check to make sure the door is closed after I push the button on my way in the house. I can't believe I lived with such a loud garage door for so many years. These guys did everything they said they would. I have already reccommended the company to a couple friends!
- Tom G
Granby, CT
Excellent service. We liked that weekend service did not cost anymore. The service technician was very efficient. He repaired our garage door in less than 30 minutes and fully explained everything. I now know quite a bit about garage doors... wow!
- Sue K.
East Granby, CT
Great job. Thanks!
- James K
Colchester, CT
Very pleased with your company
- Chris H.
Colchester, CT
Very please with your company.
- Chris H.
Vernon Rockville, CT
Called to inform us that Ron did a wonderful job fixing her opener. She was very please with his work, how he explained exverything to her and the service.
- Tammy L
Southington, CT
Just called to tell you that Brian was wonderful. He arrived on time. Was very informative and provided me with several options to choose from. I believe Brian cares about what he does and seems to be happy working for Precision Door. He's a good man.
- Barb C
Farmington, CT
I couldn't be hppier with the service. The response was immediate, and the service technician was efficient and friendly. He diagnosed our problem, provided us with 3 options to chose from, and fixed the door just as we requested. No hidden costs.
- Bret S
Berlin, CT
Super Professional! So glad he could come out on a saturday!
- Donna G
Simsbury, CT
Excellent, immediate service!
- Charles K
Colchester, CT
The service was great and very fast. Your technician was very friendly as well. I will reccomend your company to all my friends and relatives.
- Paul Y
(860) 269-4366
(860) 269-4366(860) 316-4123
(860) 316-4123(860) 910-4651
(860) 910-4651(860) 967-3192
(860) 967-3192(203) 901-1320
(203) 901-1320(860) 264-4150
(860) 264-4150(413) 623-4130
(413) 623-4130(413) 623-4132
(413) 623-4132License
CT License# 0624720
Good service but a bit too pricey!
- Bob A