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about Precision Garage Door
Precision Garage Door of Connecticuthas received 2059 reviews, averaging 4.88 Stars:
Naugatuck, CT
Product:
Longmeadow, MA
The reviews are true. I called to make an appointment at 11am and they had two time slots available later that day. The tech arrived was able to come early and that worked for me. The tech was friendly, efficient and able to explain and answer questions. Should I ever need to, I'll be calling again.
- Adam
Product:
Waterbury, CT
I was impressed by the timeliness and preparedness of our service appointment. Dave did a prompt and accurate job fixing our repairable garage door opener.
- Martin Morra
South Windsor, CT
I was extremely happy with the service Dave provided. He called before he came. Once arrived he assessed the garage door issue and provided a lower cost to repair than I had expected. Dave was professional, helpful and thorough. I would highly recommend Precision to neighbors and friends. Thanks for a pleasant experience!
- Jean Pettit
Product:
Westfield, MA
Excellent service & quality product. Technician David was prompt & courteous. We hired the company previously for a different door repair. Would always call them!
- Olivia Brown & Donna Brown
Product:
Manchester, CT
I was very pleased to have service so promptly after another company couldn't schedule service for 5 days. Dave was polite and efficient and solved my problem quickly. Thank You!
- Helen Johnson
Vernon Rockville, CT
excellent service in finding the problem with garage door not opening was fixed in no time very satisfied keep up the good work
- James Bogar
Derby, CT
Dave an excellent employee very satisfied with the work
- Lewis Giardini
Product:
Colchester, CT
We are very pleased with Precsion Doors over our experience yesterday having our garage doors rebuilt. Dave Lanz the repairman was wonderful and took the time to explain everything to us. The doors are like new now and we would recommend this company to all,great job!!
- Ronald Mccann
Product:
Windsor, CT
I was really pleased with Dave's professionalism and his knowledge of the business. I look forward to utilizing your companies services in the future.
- Tyrone Canino
Simsbury, CT
This was our first experience with Precision. It could not have been better. Your service person, Ed, clearly knew his business and solved our problem promptly. On top to that, he was just a nice, friendly person. He represents your company well. A true professional. I hope we have no more problems for a while but, if we do, we have full confidence that Ed - and probably his teammates - will solve them. Robert Kenagy Simsbury
- Robert Kenagy
Berlin, CT
Dave Lanz did a great job! He was very processional, on time, and did a fantastic job. I would recommend Precision garage doors! I love my door!
- Maura Hagert
Product:
Plainville, CT
Excellent customer service! Technician called within time frame given and estimated time of arrival was spot on. He had parts needed on truck and was done in no time flat! I already recommended Precision to neighbor! Sensible pricing also!
- Allan Raynis Sr
Product:
Manchester, CT
I bought Model 8355 opener after my old opener malfunctioned . Dave M. Was the technician who installed it. Dave is extremely professional, extremely pleasant and the job was done easily and in a clean manner. Dave deserves 6 stars on a scale of 5. The opener was installed today. I can't give an opinion about the opener yet
- Joseph H.
Product:
Cheshire, CT
Dave, did a fantastic job in repairing our garage door. He was fast, knowledgeable, and easy to work with. I would highly recommend using Dave and Precision door service. Five star rating for sure. Jack Neiswanger
- Jack Neiswanger
Naugatuck, CT
5 stars . I'm thrilled. I had 2 new garage doors installed and 2 new openers . I couldn't be more pleased . The installer was great . I like when people know what they're doing and he was terrific. Took about 6 hours , he took all the old stuff away , and he made less noise than my 2 little dogs. Great job. I would highly recommend your company.
- Jeff Clark
Litchfield, CT
Dave was on time, knowledgable and professional. Dave went thru the instructions on how to program the key pad as well as suggesting the type of bulbs for the garage door device. I was very happy with Precision.
- Antonia Bernard
Product:
Belchertown, MA
When the appointment had to be changed, you called right away. Ed D. called and said he'd arrive at 3 and came on time. He did a terrific job and I would recommend your company to anyone who needs garage door work. Thanks for great service.
- Shirley Pogodinski
Farmington, CT
Service was done fast and the technician was very pleasant!! All in all percision is great!!!
- Sue ahern
Belchertown, MA
Consistently terrific service! I recently had a minor problem with my garage door- the technician was at my house within 2 hours on a Saturday (!), made the repair, fixed something else, and it was all done within warranty- no charge! I recommend this company highly and without reservation.
- Doreen Catterson
Avon, CT
I already submitted this same feedback directly to you on 7/21/17, in response to your emailed request for feedback. I also checked the box that said "please contact me immediately," but never got a call. It made me wonder if any of that feedback is read by anyone. If you ask for the feedback by email, you should read what people send back. If you offer a checkbox requesting immediate contact, you should provide immediate calls to those who check the box. Just some systems problems you should look into. But here's my concern: We were very pleased with the general "tune-up" performed for us on 9/13/16 ($288.95 - work order 3193073, work performed by Ron Lecours), which resulted in smoother and quieter operation, especially with the middle of our three doors, which gets the most use. We had never had the doors serviced, and we've been in the house since summer '07. You returned just under 3 months later (12/7/16) to repair a snapped torsion spring and both torsion lift cables (middle door - work order 3292207, work performed by Rolando Chaparro). The center bearing plate with bearing was replaced. This charge was $485.85 and included a 2-year warranty on parts and labor and a 1-year service fee. You returned on 7/19/17 (middle door again - work order 3656154, work performed by Dave Lanz) because the cable had come out of it's casing and was wrapping itself around the operator rail as the door was raising/lowering. Mr. Lanz, a lovely guy to deal with, reported the operator rail needed to be remounted because it had been shaking too much while the operator was in use, causing the problem. He needed to ask me if he could use one of the 2x8 boards in my garage to fashion a fix for this, which was fine. I was charged $409.00 for this, which included the residential service fee, 2 hours labor. No parts were replaced. Unfortunately, I could not tell this at the time Dave left, but there is a small gap now between the bottom of the garage door and the concrete. Enough for mice to crawl through, and we have unfortunately had (prior to this, not because of this) terrible mouse problems and car damage from them in the winters. We must have that gap eliminated. Although Dave said there was no problem with the 12/7 install of the center bearing plate, it seems something was not done properly, eventually causing the problem that needed to be fixed on 7/19. With a 2-year warranty on the labor that was performed on 12/7, shouldn't the 7/19 repair have been covered? And what exactly is a 1-year service fee? You can reach me to discuss at 860-970-5061. I would very much like to understand all of this better. I would love to give you an excellent review and spread your name to my Nextdoor.com network; but at this time, I can't do that. Thank you.
- Sarah Calatayud
We are sorry that this review fell through the cracks. I believe we have resolved all issues at your 8/7/17 appointment and hope you are happy. If not, please call us and we will be happy to come on a warranty call (no service fee charge) and resolve the issue. A 1-year service fee, is once you paid a service fee (which was part of a repair for which you agreed to our recommendations, we do not charge a service fee for any related issues for 1 year).
Westfield, MA
What a great service? He came early and was done in 30 mins. Definitely would use your service again. Thank you
- Rachel Gelinas
Orange, CT
Ed was great. He was prompt and extremely knowledgeable and friendly. He made what seemed like a big deal to me a quick and easy fix. Would highly recommend him to fix anyone's garage.
- Missy Guccione
East Hartford, CT
Outstanding service. The repair technician, Ed Dombrowski, was whip smart in determining the issue and fixed my broken springs right away. AAAA+++ service. Reasonable pricing.
- Tammy Pleasent
West Hartford, CT
A great experience all around. Prompt scheduling of service, calls from the technician advising of his ETA, his professionalism, courtesy, and skill in completely the job quickly and without selling me stuff I didn't need made this a truly great experience.
- Arthur Masi
Product:
Windsor, CT
I was sold a bill of goods that was nothing more than springs and new rollers for $600. Very good sales person but felt ripped off for parts that cost no more than $80.
- William Emmons
I am very sorry you feel you were over charged. However, your statement regarding what you received is not accurate. We did a complete overhaul of your door. This service included replacing all the vital parts that make your door operate safely and effortlessly. The parts we replaced included the springs, lift cables, safety cables, rollers, and cast iron pulleys. Your door is now better than new -- that's why we provide a 5 year warranty (which is anywhere from 5 to 2-1/2 times longer than the warranty you get from most new doors. To be fair, your estimated price was for Home Depot quality parts -- which come with a 90-day warranty. The parts in way are comparable. Again I am sorry you feel that the price was high. Please be comforted in knowing that you have a safe, well functioning door that will give you peace of mind for years and years.
Product:
Windsor Locks, CT
Door spring broke. Called Thursday night and technician was there right in time per appointment Saturday. Ordered new doors with new garage openers. Very exciting!!
- Beverly Matthews
Product:
Ellington, CT
The technician came within two hours of my call and fixed the problem. My only complaint is that the cost seemed high.
- David Gilden
Product:
Southington, CT
Both times you have service my garage door you have been great
- Rosemary Silkman
West Hartford, CT
The installers were on time, installed the door perfectly, and cleaned up after themselves, taking my old door away. Exactly what I wanted.
- Patricia Hale
Product:
(860) 269-4366
(860) 269-4366(860) 316-4123
(860) 316-4123(860) 910-4651
(860) 910-4651(860) 967-3192
(860) 967-3192(203) 901-1320
(203) 901-1320(860) 264-4150
(860) 264-4150(413) 623-4130
(413) 623-4130(413) 623-4132
(413) 623-4132License
CT License# 0624720
Although I did not go with your company, I would still recommend you. The only reason I choose another company was the time frame for the completion. You gave a very competitive quote, slightly higher but within the expected spending range. Your salesman was very thorough an honest in his evaluation and I did feel that I could trust him. I simply needed to complete my installation sooner than you could do the job.
- Brenda Pettit