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about Precision Garage Door
Precision Garage Door of Connecticuthas received 2014 reviews, averaging 4.88 Stars:
Naugatuck, CT
Litchfield, CT
Dave was on time, knowledgable and professional. Dave went thru the instructions on how to program the key pad as well as suggesting the type of bulbs for the garage door device. I was very happy with Precision.
- Antonia Bernard
Product:
Belchertown, MA
When the appointment had to be changed, you called right away. Ed D. called and said he'd arrive at 3 and came on time. He did a terrific job and I would recommend your company to anyone who needs garage door work. Thanks for great service.
- Shirley Pogodinski
Farmington, CT
Service was done fast and the technician was very pleasant!! All in all percision is great!!!
- Sue ahern
Belchertown, MA
Consistently terrific service! I recently had a minor problem with my garage door- the technician was at my house within 2 hours on a Saturday (!), made the repair, fixed something else, and it was all done within warranty- no charge! I recommend this company highly and without reservation.
- Doreen Catterson
Avon, CT
I already submitted this same feedback directly to you on 7/21/17, in response to your emailed request for feedback. I also checked the box that said "please contact me immediately," but never got a call. It made me wonder if any of that feedback is read by anyone. If you ask for the feedback by email, you should read what people send back. If you offer a checkbox requesting immediate contact, you should provide immediate calls to those who check the box. Just some systems problems you should look into. But here's my concern: We were very pleased with the general "tune-up" performed for us on 9/13/16 ($288.95 - work order 3193073, work performed by Ron Lecours), which resulted in smoother and quieter operation, especially with the middle of our three doors, which gets the most use. We had never had the doors serviced, and we've been in the house since summer '07. You returned just under 3 months later (12/7/16) to repair a snapped torsion spring and both torsion lift cables (middle door - work order 3292207, work performed by Rolando Chaparro). The center bearing plate with bearing was replaced. This charge was $485.85 and included a 2-year warranty on parts and labor and a 1-year service fee. You returned on 7/19/17 (middle door again - work order 3656154, work performed by Dave Lanz) because the cable had come out of it's casing and was wrapping itself around the operator rail as the door was raising/lowering. Mr. Lanz, a lovely guy to deal with, reported the operator rail needed to be remounted because it had been shaking too much while the operator was in use, causing the problem. He needed to ask me if he could use one of the 2x8 boards in my garage to fashion a fix for this, which was fine. I was charged $409.00 for this, which included the residential service fee, 2 hours labor. No parts were replaced. Unfortunately, I could not tell this at the time Dave left, but there is a small gap now between the bottom of the garage door and the concrete. Enough for mice to crawl through, and we have unfortunately had (prior to this, not because of this) terrible mouse problems and car damage from them in the winters. We must have that gap eliminated. Although Dave said there was no problem with the 12/7 install of the center bearing plate, it seems something was not done properly, eventually causing the problem that needed to be fixed on 7/19. With a 2-year warranty on the labor that was performed on 12/7, shouldn't the 7/19 repair have been covered? And what exactly is a 1-year service fee? You can reach me to discuss at 860-970-5061. I would very much like to understand all of this better. I would love to give you an excellent review and spread your name to my Nextdoor.com network; but at this time, I can't do that. Thank you.
- Sarah Calatayud
We are sorry that this review fell through the cracks. I believe we have resolved all issues at your 8/7/17 appointment and hope you are happy. If not, please call us and we will be happy to come on a warranty call (no service fee charge) and resolve the issue. A 1-year service fee, is once you paid a service fee (which was part of a repair for which you agreed to our recommendations, we do not charge a service fee for any related issues for 1 year).
Westfield, MA
What a great service? He came early and was done in 30 mins. Definitely would use your service again. Thank you
- Rachel Gelinas
Orange, CT
Ed was great. He was prompt and extremely knowledgeable and friendly. He made what seemed like a big deal to me a quick and easy fix. Would highly recommend him to fix anyone's garage.
- Missy Guccione
East Hartford, CT
Outstanding service. The repair technician, Ed Dombrowski, was whip smart in determining the issue and fixed my broken springs right away. AAAA+++ service. Reasonable pricing.
- Tammy Pleasent
West Hartford, CT
A great experience all around. Prompt scheduling of service, calls from the technician advising of his ETA, his professionalism, courtesy, and skill in completely the job quickly and without selling me stuff I didn't need made this a truly great experience.
- Arthur Masi
Product:
Windsor, CT
I was sold a bill of goods that was nothing more than springs and new rollers for $600. Very good sales person but felt ripped off for parts that cost no more than $80.
- William Emmons
I am very sorry you feel you were over charged. However, your statement regarding what you received is not accurate. We did a complete overhaul of your door. This service included replacing all the vital parts that make your door operate safely and effortlessly. The parts we replaced included the springs, lift cables, safety cables, rollers, and cast iron pulleys. Your door is now better than new -- that's why we provide a 5 year warranty (which is anywhere from 5 to 2-1/2 times longer than the warranty you get from most new doors. To be fair, your estimated price was for Home Depot quality parts -- which come with a 90-day warranty. The parts in way are comparable. Again I am sorry you feel that the price was high. Please be comforted in knowing that you have a safe, well functioning door that will give you peace of mind for years and years.
Product:
Windsor Locks, CT
Door spring broke. Called Thursday night and technician was there right in time per appointment Saturday. Ordered new doors with new garage openers. Very exciting!!
- Beverly Matthews
Product:
Ellington, CT
The technician came within two hours of my call and fixed the problem. My only complaint is that the cost seemed high.
- David Gilden
Product:
Southington, CT
Both times you have service my garage door you have been great
- Rosemary Silkman
West Hartford, CT
The installers were on time, installed the door perfectly, and cleaned up after themselves, taking my old door away. Exactly what I wanted.
- Patricia Hale
Product:
Old Saybrook, CT
This is 3rd time I have had your service people to my home. I have been very pleased with them personally and the efficiency with which appointments are scheduled and kept. I would definitely recommend Precision to someone else, and return for any future garage door needs.
- Martha Newton
Bloomfield, CT
The tech, Dan, was very knowledgable and helpful and I ordered two new doors to be installed in teo weeks.
- Benson Horowitz
Product:
Middletown, CT
Great service--on time, personable technician. Terrible price--$124 to replace a lost bolt!
- Mary Swaykus
Springfield, MA
Awesome techs very knowledgeable did a great job I will highly recommend totally satisfied
- Alex Pinero
Product:
West Springfield, MA
Your repairman was very knowledgeable and helpful. He went the extra mile and he was very professional. He was able to show up earlier and checked to see if that was okay. Awesome service. Thank you.
- James Galeas
Canton, CT
The technician, Davon, explained everything he was doing. He first resolved the immediate problem and then proceeded to check out and adjust any other potential issues.
- Jim Covino
Brimfield, MA
Another professional job done by Precision. Just had a new opener system installed and as usual the technician was a true professional! As long as I have a need for a garage, Precision will be there.
- Greg Orlik
Service Provided:
Product:
Technicians: Ed D
Southbury, CT
Great service as always
- Ken Ludvinsky
Wilbraham, MA
5-Star Customer Service. Knowledgeable, professional, and prompt. No need to shop anywhere else.
- Susan Hastain
Springfield, MA
Very happy with the service and the care of your worker .great person Rolando
- George Colon
Product:
Bloomfield, CT
Quality work. Quick and friendly techs. Dependable Service. And they'll stand by it, even if you screw up and don't tell them about a problem for months.
- Ginny K'meyer
Product:
Norwich, CT
Probably the most experienced service person I has e ever had show up. Very knowledgeable and helpful.
- Ernest Marvin
Feeding Hills, MA
Dave and Mike arrived on time. Had four new springs put on doors. Very professional and pleasant to talk too. Doors are running as smooth as silk. Highly recommend!
- Dave Mias
Product:
Longmeadow, MA
Exceptional service, on time, very professional A+ service
- Mary Bailey
South Windsor, CT
Technician was prompt and courteous. He walked me through what needed to be fixed after his inspection and pricing was fair.
- Damian Humphrey
Product:
(860) 269-4366
(860) 269-4366(860) 316-4123
(860) 316-4123(860) 910-4651
(860) 910-4651(860) 967-3192
(860) 967-3192(203) 901-1320
(203) 901-1320(860) 264-4150
(860) 264-4150(413) 623-4130
(413) 623-4130(413) 623-4132
(413) 623-4132License
CT License# 0624720
5 stars . I'm thrilled. I had 2 new garage doors installed and 2 new openers . I couldn't be more pleased . The installer was great . I like when people know what they're doing and he was terrific. Took about 6 hours , he took all the old stuff away , and he made less noise than my 2 little dogs. Great job. I would highly recommend your company.
- Jeff Clark