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about Precision Garage Door
Precision Garage Door of Connecticuthas received 2008 reviews, averaging 4.88 Stars:
Longmeadow, MA
Agawam, MA
Excellent Service. Len showed up on time and did everything he said he would at the price he quoted me. Thank you.
- Ann S
West Springfield, MA
I was very satisfied with my technician's service, however, I was disappointed with Precision Door. I was told it would take 2 weeks for the door to arrive, yet it took 4 weeks -- you never followed up. I had to do all the follow-up.
- Ann E
Dear Ann. Thank you for your comments. Although I hate to read negatives about my company I can not solve issues with knowledge of what we're doing wrong. As I did on the phone, I would like to appologize and assure you that we have instituted a new order tracking system to make sure this doesn't happen again.
Hadley, MA
When our garage door finally stopped working, we looked in the telephone directory and saw your ad. I was immediately impressed with the quick service we received. The tech was honest and knowledgeable about what could and should be done and repaired everything over and above our expectations! Thanks!
- Steven B.
Torrington, CT
Friendly, quick and very knowledgable. Repaired all our garage doors. Excellent service!
- Josh Gianni
Product:
Southbury, CT
Super quick, prompt, and friendly service! Highly recommend. 5 stars.
- Stacey B
Product:
Manchester, CT
1. Technician arrived at my house when he said he would. 2. In less than 10 minutes knew what the problems were and how to fix. 3. He had the motor and the other problems fixed in about 90 minutes. 4. Great experience with this company.
- Darrell Holley
Berlin, CT
Your service man was on time and polite. He was efficient and told me exactly what I needed and what it would cost. I was very satisfied with the service and would rate this experience as 5 stars. If I'm ever in the market for new doors or need service again I wouldn't hesitate to call Precision.
- Jean Hughes
Product:
Southington, CT
5 stars. I had used another local company in the past but they left the business. I saw your company's name come up on the Internet with a good customer review. I had a repair done to my lift master. It ended up needing a circuit board. Paul the technician was a very friendly, knowledgeable worker and worked hard to get the job done right.
- Bill Taglia
Bristol, CT
Technician was polite, efficient and great to work with. The quality of the work was excellent. My only complaint was the cost of the repair. 179.00 for an adjustment to the door (15 minutes) and a new remote seems a bit expensive.
- James French
I'm sorry you felt the price was expensive. We strive to provide the best customer service, quality parts, and a fleet of vans stocked with enough parts to fix customer problems on the first visit 96% of the time. We try to provide this service at competitive rates.
Product:
Windsor Locks, CT
Ron Lecours was a class act. He was on time, courteous, and fixed my garage door in no time at all. The door has never worked as good as it does now. Very happy customer and highly recommend Precision. Thanks again!
- Primo
Old Lyme, CT
Phone receptionist excellent We needed service as I was just discharged from the hospital after suffering a heart attack. I am unable to work. Your tech was prompt ,courteous, and knowledgeable of his products. He examined the door, diagnosed the problems and fixed it. I would have appreciated a price list for parts and labor so that I known exactly what the $321 was for. Otherwise, super service, and I will follow up on his suggestion for a new door and all that goes with it.
- Jim Grant
West Haven, CT
Five stars. I was able to quickly schedule an appointment, work was performed quickly and was high quality. Technician was helpful and knowledgable. Overall, was a great experience and I will use PDS again.
- Rod Schwab
Deep River, CT
Last year I had Precision Door Service in to fix, repair and quiet one of my two garage doors. After the work was complete I couldn't believe how quiet my garage door had become. Just this week (a year later) Precision came by to take care of the other door. It too now operates with as little noise as the first one. Thanks very much for two great jobs!
- John Townsend
Product:
Branford, CT
came next day- fast, efficient. would definitely recommend.
- Jennifer Bennick
Essex, CT
my old garage door works again thanks to Brian.
- Peter Harron
Product:
West Haven, CT
5 stars---technician right on time! found the problem with the door opener and had it fix and was done in total of 30 min-
- Margaret Quinn
Old Lyme, CT
Overall the service was wonderful. Ron was quite knowledgeable and friendly and performed the task at hand in a remarkably quick fashion. While a bit expensive I am hoping the longevity of the product replacement and repair work will be well worth the price. Would not hesitate to use your company again. Certified techs., fully insured, number of techs. and the ability to get a relatively quick appointment were all pluses. In reference to the appointment it was a pleasure to receive a call from Ron indicating he was running a little late and gave me a time he would arrive and met that time. Overall,at this point in time , I would rate the service as a 4.5 and would not hesitate to call again or make a referral.
- Joe Marafito
Somers, CT
The service was friendly and efficient and they did what they said they were going to do. Although I had a AAA coupon, after seeing what they did, I would probably use them again without a coupon.
- Patrice Carson
West Haven, CT
Ron was knowledgeable and friendly. I expected the worst, thinking I would have to replace the garage door. The only thing I have to replace is the glass in the window. I was very pleased with the outcome and would highly recommend your company to anyone needing service.
- Deborah Moore
Waterbury, CT
knowledgable courteous puctual.will use in future.
- Gary Terni
West Hartford, CT
Great Service; arrived early and very thorough and efficient. Excellent technician; friendly knowledgeable, explained everything.
- Peter Petrella
Product:
Manchester, CT
We had Overhead doors and openers for 35 years, but when they failed we called your company and a sales person came to our house the next day and presented us with a package we couldn't refuse. Brian Fisher did the installation and provided excellent service when we had a recent problem. We are thoroughly pleased with the product and service provided. We have had several neighbors inquire about your products and recently had someone from across town come to our house and inquire about our garage doors. Couldn't be more pleased!!!
- Bruce Forde
Product:
Madison, CT
Being without an operating garage door is a hassle so getting it fixed right away was important. I made an appointment with Precision for a day later in the week. Then, much to my delight, they called and said they had a cancellation and would I like to have my door fixed today?! Ron showed up even earlier than expected and had the door running smoothly in a very short time. Why call anyone else?
- Mark Ferris
Southington, CT
Brian is a great representative for your company
- Jim Burke
Newington, CT
Service technician was very knowledgeable and pleasant to work with. The estimate was not very well communicated over the phone before the technician came to the house. Also person on the phone did not make us aware that there was a discount for cash payment.
- Mark Aprea
I apologize if you felt the we didn't communicated well on the phone. It is impossible for somebody to diagnosis your garage door issue over the phone. Our customer service staff is the best trained and many have over 10 years of experience, but they can only listen to your description of the problem and then give you ideas of what to look for. That's why they are really explaining our process that the technician will go through when at your house. This way you will feel confident that we've really taken the time to properly assess your door and give you options designed to fix the door to the level you want.
Product:
Hartford, CT
Very efficient, very fast, done in about 20 minutes! Thanks for the good service.
- Joan Morrison
Manchester, CT
Very good experience. Ron was informative and professional. I called at 6:00 am on a Saturday and my garage door was repaired at 4:30 pm.
- Tim Gurski
Weatogue, CT
Did not see advertising. Called you because you were out in December was hoping that the work in December would have been gaur rented but it was not and had to pay again for the same problem 10 weeks later
- Geoff Graham
Thank you for your comments and business. Our records indicate that the first time we came out to your house you had an issue with your safety eyes -- they were not aligned and as a result the door would not close properly. We also suggested other work as your pulleys were starting to split and was grabbing the cables -- causing the door to not close properly. The second time we came out the door was having issues due to the pulleys. We fixed that issue.
Enfield, CT
Good friendly service and good advice on keeping my garage doors in good condition. Would definitely recommend.
- ian Mancinelli
(860) 269-4366
(860) 269-4366(860) 316-4123
(860) 316-4123(860) 910-4651
(860) 910-4651(860) 967-3192
(860) 967-3192(203) 901-1320
(203) 901-1320(860) 264-4150
(860) 264-4150(413) 623-4130
(413) 623-4130(413) 623-4132
(413) 623-4132License
CT License# 0624720
Thank you for such great service!
- Mernoff