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about Precision Garage Door
Precision Garage Door of Connecticuthas received 2014 reviews, averaging 4.88 Stars:
Windsor Locks, CT
Product:
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Great, on time friendly service by knowledgable technicians! The way every repair should go!!
- Richard Leone
West Springfield, MA
We called Precision when our "can it please hold out until this Fall" garage door decided it was time to pack it in. We had used Precision at our previous house when the Torsion spring went, so they were our natural choice for replacing doors at our 'new' house. Tech. Don Holden made it extremely easy to select and purchase the new door perfect for our needs and budget. Installer Ray Angco also went above and beyond expectations when installing the new door into a very neglected and 'retro fit' existing ancient wood door opening. The old door literally began crumbling when disassembly began. After all was complete, we have our new door, more head room and no more 2"gaps between our garage and the outdoors. Couldn't be more pleased with the service from Don and Ray. The price quoted, was the final price as installed...no surprises. Would absolutely recommend them!!!
- Gregory & joanne Lagueux
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I am not satisfied at all. The springs were replaced no problem. Part of the srevice was to adjust the two doors so they open and close smoothly. The tech has been here twice and they still don't close right. I have to call back again to have him come back and maybe they can finally be adjusted properly. The tech seems to be in big hurry when he comes. I hope maybe your input will help. At this point I would NOT recommend your company.
- Frank Barre
We are very sorry that you are not satisfied with the service we provided. Part of the original service included a safety review of your door. Aside from the springs we replaced, we recommended that we replace all three of your bearing and the shaft (the latter being bent). You decided to just replace the springs. Unfortunately, the other parts was causing problems that we didn't address as you do not want us to. Lastly, the last visit we had to adjust your opener's travel limits (we never did any work to your opener). The one thing that is missing from your review is that we didn't charge you for either of the follow up visits despite the issues not being related to the work we performed.
Ashford, CT
I researched online until I found what we were looking for in a company. Was disappointed when the original tech was a no show for whatever reasons but when Ron showed up 7 hrs later to do the job, he did a wonderful professional job. His time was on the money and we are very happy. Thank you. We will refer the company but not the tech that didn't show.
- Linda Pharmer
We are glad you had a good experience with Ron. Don, your original technician, had an issue with his van. We are glad we were able to get Ron out to you the same day! We appreciate your understanding.
Product:
West Hartford, CT
Don, the technician, was punctua, friendlyl and very knowledgeable. He explained everything that he did and gave me pointers on how to maintain my garage door in good health. If I ever need repair work done again I will want him to do it.
- Anat Bergner
Canton, CT
Appt. was quickly scheduled for me when the garage door cable had snapped. Service person was scheduled for a 5-7pm time frame and arrived a few minutes before 5! Efficient service. Thanks so much!
- Nora Goeler
Torrington, CT
5 stars! Everything went very smoothly. Technician was on time, knew exactly what to do to fix the problem, courteous and was on his way. Thank you!
- Leslie Palmer
Product:
Waterford, CT
Your technicians were very professional. However, for a "Garage Door" company it took you 9 days to get a repair part from Lift Master, a firm that you do business with. That is too much time for such a repair. And your repair cost on a 6 year old opener seemed overly expensive. I am not sure if was worth repairing. Though in the end, the job seems to have been done right.
- Victor Paganucci
We are sorry you didn't have the experience we wanted you to! Our records show that within 5 days we came back to your home to replace a special order circuit board. Which you ordered on the initial visit. Two months later you called with a different issue... your opener was working but making a grinding noise. We came back out and discovered that the gears in the motor had stripped. We replaced them as you requested. Unfortunately, you refused to pay for both the part and our labor!
New Haven, CT
5 stars. Ray arrived promptly at 9am and by 1:30pm he completed the job. I was very impressed and pleased with the finish product. He alone took down the old doors, reframed where necessary and installed the 2 new doors and cleaned up, all in 4 and a half hours. He did an excellent job considering the challenge this job entailed because my garage is slightly tilted. Thank you very much.
- Debbie Moore
Product:
Bloomfield, CT
Don was prompt, courteous, knowledgeable, & friendly. His attitude was "do the job right". We could not have made a better choice of companies to repair our door cables.
- Charles Saccamango
Clinton, CT
The service was performed professionally.
- Charles Koelle
Avon, CT
service was prompt, quick and effective - no problems
- Jim Juster
Windham, CT
Brian came and made the adjustments requested. He also checked everything out and made other corrections. We were very pleased with his work, and his courtesy. He is a credit to your company.
- Cliff Faltus
Plainville, CT
This was a pleasant experience from start to finish. I called on Wednesday and was given an appointment the very next day. The technician, Brian, arrived a few minutes before the scheduled appointment, inspected the door, explained what he would do, and completed the repair in less than half an hour. He was very pleasant to deal with and the door now works fine. I would recommend this company to anyone needing garage door work performed.
- John C
Product:
Glastonbury, CT
We had our doors tuned-up and replaced the 25 year old rollers replaced with their ultra-quiet, sealed rollers. What a difference. Smooth operation and it is actually ultra-quiet. Service tech was on time, courteous and worked quickly. Definitely recommend!
- John Fitt
Product:
Willington, CT
I was very pleased with the quick and courteous service I received on my garage door opener repair. Within minutes the problem was diagnosed. I know it is impossible to stock every part for every garage door opener, but the most unpleasant part of my experience was trying to order the new circuit board that was needed. If it is possible for you to actually order the part, my total experience would have been better. But the job the technician did of diagnosing the problem and installing the new board was excellent.
- Michael Dechichio
Farmington, CT
Paul was excellent - he had a replacement part with him and was done in no time! He's a good employee and really takes pride in his work - a very pleasant and efficient overall experience. Thank you!
- Beverly Lonero
Manchester, CT
On time, quick, quality workmanship. ...what more could a happy customer ask for....thanks
- RON PIZZANELLO
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Excellent work. Very fast and a pleasant experience.
- Elaine Goodfield
West Hartford, CT
I rate you 5 stars. The garage doors are beautiful and the technician (Ray) did a great job right down to the cleanup he did at the end of the job. He also gave a thorough explanation of how the doors work (quite different from the old ones) and explained the operation of the remotes and the external security key pad. I would certainly recommend Prcision Door.
- Greg Pazdersky
Product:
Southington, CT
Paul was my technician. Called on time, came on time, made great recommendations, came on a Saturday, and price was fair. Thank you.
- Michael Callahan
Product:
Canton, CT
I scheduled a consultation with a rep from Precision, Paul H., He called ahead of time to let me know he was running late. Very much appreciated. He showed up and provided me with estimates to replace the doors and to repair them. I decided on refurbishing the doors hardware, cables, rollers and springs. Made an appointment for two days later. Paul returned on time and did the work in a timely manner. The doors work great and are the quietest they have been in the 20 years I have owned the house. The cost was not inexpensive, but considering it is an investment that I use daily, I think in the long run I will continue to be glad I had the work done. Paul is the consummate professional. He could teach classes on how to service customers.
- Peter Fortier
Product:
Madison, CT
Technician was courteous and repaired 2 doors and got them working. It was a challenge because doors are old. Very satisfied with his work.
- Richard Becker
Tolland, CT
Brian was professional, knew his trade and the repair went fast and easy. Great job by your technician.
- Warren Kolb
Product:
Manchester, CT
Paul was great - prompt, courteous, and professional.
- Chris Andrews
Branford, CT
Paul knew immediately what needed to be done. Obviously experienced. Took care of the problem in a half hour. Springs needed replacement. Tracks minor adjustment. Found you during an online search and liked the fact of the "Chat now" to gather info and set up appointment. I would recommend to anyone who needs repair/replacement.
- David DeFrancesco
Product:
Berlin, CT
In a few minutes your door technician found the issue with the door and shimmed it up. Thanks
- Donald Grabowski
West Hartford, CT
5 stars
- Bill Putt
Ellington, CT
I was scheduled for 10 - 12AM on a Saturday and the technician (Paul) was there right at 10AM. Paul definitely knew his business! In less than an hour my garage door springs were replaced and I was back in business! It was a pleasure to have someone immediately answer the phone, listen to your concern and be able to schedule you for the next day. I even recieved a confirmation email with a picture of the technician that is scheduled to perform the work. I wil definitely use this company again if I have another problem! Top notch business!
- Jack Martin
Product:
(860) 269-4366
(860) 269-4366(860) 316-4123
(860) 316-4123(860) 910-4651
(860) 910-4651(860) 967-3192
(860) 967-3192(203) 901-1320
(203) 901-1320(860) 264-4150
(860) 264-4150(413) 623-4130
(413) 623-4130(413) 623-4132
(413) 623-4132License
CT License# 0624720
Garage door springs broke and could not be opened! Searched on line and saw existing reviews for Precision which were helpful in determining who to call! Came out the same day no extra charge! Our tech was Don Holden...experienced, efficient and a nice guy! Had the replacement spring that we needed and off he went! Would highly recommend this company! They don't have all those 5 star ratings for nothing...it's true!
- Kathy Ferrari